Enterprise Customer Success Manager Jobs

Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.

What Does an Enterprise Customer Success Manager Do?

An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.

Common Responsibilities

  • Build relationships with customer executives, decision-makers, and day-to-day users.
  • Develop success plans tied to customer objectives, adoption milestones, and measurable outcomes.
  • Monitor account health, product usage, risks, and opportunities for intervention.
  • Lead business reviews and communicate progress, value, and recommendations.
  • Coordinate onboarding, training, support, and product resources across internal teams.
  • Partner with sales and account management on renewals, retention, and account growth.

Skills and Qualifications Employers Seek

Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.

Career Paths and Compensation

Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.

Find Enterprise Customer Success Manager Jobs

Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.

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$120K - $140K *

Optimize sales playbooks and incentive programs to drive pipeline growth. Leverage Salesforce, SQL, and Tableau to create automated systems, collaborating with cross-functional teams to enhance effici...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $140K *

Champion growth by leading demand programs and analytics, transforming sales playbooks and incentive strategies into automated systems. Collaborate with cross-functional teams to drive pipeline effici...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $140K *

Transform your career by driving impactful sales playbooks and incentive programs. Leverage Salesforce, SQL, and AI tools to automate processes and enhance pipeline generation in a collaborative, glob...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Advance partner relationships by guiding firms through the pre-close acquisition process. Ensure seamless communication, manage timelines, and foster trust with stakeholders to create a positive exper...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$120K - $150K *

Accelerate progress at a rapidly growing AI-native company by driving enterprise sales. Own the full sales cycle, from prospecting to closing, while building relationships and expanding deployments ac...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$145K - $190K *

Lead and scale new business sales efforts, driving growth across key verticals. Manage a high-performing team, implement effective strategies, and foster a culture of accountability while serving as a...

Today

  •   8 - 10 years exp.  •   Business Services

$145K - $190K *

Accelerate progress at a leading digital media firm by driving new business sales. Lead a high-performing team to acquire net-new advertisers across key verticals, implementing strategies that enhance...

Today

  •   8 - 10 years exp.  •   Business Services

$161K - $236K *

Lead executive client retention and account health for major automotive OEMs. Drive long-term business expansion and oversee multi-million-dollar program P&Ls while collaborating with cross-functional...

2 days ago

  •   11 - 15 years exp.  •   Consumer Technology

$170K - $222K *

Drive strategic transformation initiatives across Product, GTM, and Operations. Lead cross-functional teams, manage complex portfolios, and deliver measurable results while fostering clarity and accou...

RemoteRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$136K - $204K *

Drive new customer acquisition by engaging leads, building relationships, and closing deals in a dynamic SaaS environment. Collaborate with teams to create tailored solutions and exceed sales targets...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$136K - $204K *

Champion new customer acquisition by engaging leads, driving sales, and closing deals. Collaborate with teams to design solutions, maintain relationships, and exceed targets in a dynamic SaaS environm...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$141K - $189K *

Transform your career by driving sales success within the US Federal Government sector. Build trusted relationships, strategize account plans, and exceed quotas while collaborating with a dynamic team...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $145K *

Reimagine customer success by partnering with CPG brands to drive ROI and innovation. Leverage insights to influence product strategy and enhance relationships, ensuring sustained value and growth in...

6 days ago

  •   8 - 10 years exp.  •   Healthcare

$110K - $130K *

Engage with customers to drive success in CPG through strategic account management, leveraging insights to enhance product offerings and maximize ROI. Collaborate across teams to ensure customer needs...

6 days ago

  •   8 - 10 years exp.  •   Healthcare

$120K - $145K *

Transform customer relationships into strategic insights that drive ROI and innovation. Collaborate with CPG brands and retailers to enhance product value and influence business direction in a dynamic...

6 days ago

  •   8 - 10 years exp.  •   Healthcare

$110K - $130K *

Champion customer success by partnering with CPG brands to drive ROI, enhance product strategy, and foster relationships that influence business direction in a dynamic digital marketplace...

6 days ago

  •   8 - 10 years exp.  •   Healthcare

$110K - $130K *

Take ownership of customer relationships to drive ROI and product strategy. Collaborate with clients post-implementation, translating insights into actionable plans that enhance platform value and fos...

6 days ago

  •   8 - 10 years exp.  •   Healthcare

$142K - $150K *

Drive the successful delivery of strategic programs for Fortune 100/500 clients, managing multiple workstreams and stakeholders. Elevate program management standards through coaching and process impro...

1 week ago

  •   8 - 10 years exp.  •   Legal & Accounting

$153K - $207K *

Lead the charge in delivering transformative customer programs by orchestrating large teams, managing risks, and driving accountability to achieve exceptional business outcomes in cloud computing and...

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$75K - $100K *

Unlock your potential as you support institutional clients through onboarding, training, and engagement. Collaborate with cross-functional teams to enhance customer satisfaction and drive retention in...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$165K *

Unlock potential by driving sales of technical products to key decision-makers. Engage in all sales stages, from prospecting to closing, while collaborating with teams to enhance customer solutions an...

2 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$130K - $160K *

Grow your career with a dynamic sales team, driving enterprise solutions and fostering client relationships. Leverage your expertise to develop and close new business opportunities while collaborating...

California, USRemote

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Transform enterprise sales by driving new business opportunities, fostering strategic partnerships, and navigating complex sales cycles. Leverage your B2B SaaS expertise to deliver exceptional custome...

Toronto, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$116K - $151K *

Take ownership of the Knowledge & Enablement function, driving strategy and execution to enhance self-service effectiveness and agent performance. Collaborate with cross-functional teams to ensure imp...

CanadaRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$65K - $116K *

Drive exceptional client experiences by leading delivery operations, managing relationships, and leveraging analytics to identify service gaps. Collaborate cross-functionally to ensure seamless execut...

United StatesRemote

5 days ago

  •   5 - 7 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does an Enterprise Customer Success Manager do?question toggle

    An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.

  • What qualifications are typically required for enterprise customer success jobs?question toggle

    Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.

  • How is an Enterprise Customer Success Manager different from an account manager?question toggle

    Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.

  • Do Enterprise Customer Success Manager jobs pay $100,000 or more?question toggle

    Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.

  • What career paths can follow an Enterprise Customer Success Manager role?question toggle

    Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.