Enterprise Customer Success Manager Jobs

Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.

What Does an Enterprise Customer Success Manager Do?

An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.

Common Responsibilities

  • Build relationships with customer executives, decision-makers, and day-to-day users.
  • Develop success plans tied to customer objectives, adoption milestones, and measurable outcomes.
  • Monitor account health, product usage, risks, and opportunities for intervention.
  • Lead business reviews and communicate progress, value, and recommendations.
  • Coordinate onboarding, training, support, and product resources across internal teams.
  • Partner with sales and account management on renewals, retention, and account growth.

Skills and Qualifications Employers Seek

Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.

Career Paths and Compensation

Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.

Find Enterprise Customer Success Manager Jobs

Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.

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$114K - $153K *

Unlock your potential by driving digital transformation in consumer-focused organizations. Leverage your SaaS sales expertise to engage C-suite leaders, navigate complex environments, and foster growt...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $190K *

Champion the success of our sales organization by equipping teams with essential tools, training, and processes to excel in complex sales cycles and enhance customer experiences, driving revenue growt...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$450K - $500K+*

Join a team that's transforming asset and wealth management through AI. Lead a dynamic sales organization, engage with C-suite executives, and drive adoption of innovative solutions across diverse fin...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$230K - $344K *

Shape the future of our sales strategy by creating and closing new business opportunities through disciplined prospecting, consultative selling, and executive alignment, ensuring a seamless transition...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$230K - $344K *

Join a team that's focused on driving new business through strategic prospecting, consultative selling, and executive alignment. Leverage your expertise to create compelling value propositions and clo...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$230K - $344K *

Join our dynamic sales team to drive growth and transform customer experiences through innovative AI solutions. You'll manage full-cycle sales, nurture relationships, and expand our footprint in the t...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $135K *

Shape the future of client onboarding by managing lifecycle requests, ensuring compliance, and enhancing processes within a dynamic global team focused on Capital Markets. Drive efficiency and elevate...

5 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$95K - $115K *

Lead a dynamic team of Customer Success Managers, balancing hands-on account management with coaching. Drive retention and expansion goals while fostering a high-performing culture through data-driven...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$88K - $100K *

Transform client relationships by managing complex accounts, driving renewals, and leading onboarding in both French and English. Collaborate cross-functionally to ensure client success and achieve po...

4 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Transform your career by leading a high-performing team to create compelling thought leadership content. Drive strategic narratives that align with business priorities and market trends while fosterin...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$130K - $160K *

Accelerate progress at a dynamic sales team by driving new business development in regulated industries. Engage with senior stakeholders to deliver tailored solutions and expand customer relationships...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$230K - $250K *

Grow your career with a dynamic team leading customer success for strategic asset management accounts. Drive measurable value, manage executive relationships, and influence product direction while fos...

1 week ago

  •   8 - 10 years exp.  •   Legal & Accounting

$150K - $180K *

Unlock potential by owning the full sales cycle for enterprise accounts, driving complex deals, and expanding existing relationships. Collaborate with a dynamic team to refine sales strategies and del...

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Empower customer success by managing strategic relationships, driving retention, and fostering growth through effective account planning and service orchestration, ensuring alignment with business goa...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $125K *

Transform customer success operations by coordinating workflows, analyzing feedback, and driving improvements. Collaborate across teams to ensure timely resolutions and enhance customer experiences th...

2 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$100K - $125K *

Join a team that's dedicated to enhancing customer success through effective coordination and operational excellence. You'll manage workflows, analyze feedback, and drive improvements to ensure custom...

2 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$120K - $150K *

Engage with mid-size customers to enhance their experience using our AI communications platform. Drive retention, growth, and satisfaction through tailored success plans, proactive relationship manage...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Unlock potential by managing enterprise accounts, driving product adoption, and delivering measurable value while identifying growth opportunities throughout the customer lifecycle...

3 weeks ago

  •   8 - 10 years exp.  •   Transportation

$137K - $179K *

Join a team that's dedicated to driving revenue growth by coaching and developing a high-performing sales organization. Lead a group of Account Executives to exceed targets and foster client relations...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$270K - $330K *

Help us drive enterprise growth by owning relationships and closing deals. You'll manage a greenfield territory, navigate complex sales cycles, and build a self-sourced pipeline while positioning our...

United StatesRemote

4 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$151K - $207K *

Drive impactful cybersecurity solutions by leading a team of 10-15+ consultants. Oversee project delivery, enhance client relationships, and foster business growth through strategic engagements and op...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$68K - $208K *

Grow your career by driving sales strategy and execution for leading enterprises. Transform fragmented processes into tech-enabled solutions, managing a full-lifecycle sales process to maximize seller...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $215K *

Engage in driving AI-powered customer advocacy by optimizing content strategies and enhancing operational efficiency. Lead cross-functional initiatives to amplify customer success stories and strength...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $100K *

Accelerate progress at our Client Sales team by driving new business acquisition in the SMB and mid-market segments. Own the full sales cycle, engage senior stakeholders, and deliver value-driven solu...

Yesterday

  •   Less than 5 years exp.  •   Healthcare

$95K - $100K *

Grow your career with us by driving new business acquisition in the SMB and mid-market segments. This full-cycle sales role empowers you to manage complex deals, build relationships, and exceed quotas...

6 days ago

  •   Less than 5 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does an Enterprise Customer Success Manager do?question toggle

    An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.

  • What qualifications are typically required for enterprise customer success jobs?question toggle

    Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.

  • How is an Enterprise Customer Success Manager different from an account manager?question toggle

    Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.

  • Do Enterprise Customer Success Manager jobs pay $100,000 or more?question toggle

    Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.

  • What career paths can follow an Enterprise Customer Success Manager role?question toggle

    Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.