Enterprise Customer Success Manager Jobs

Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.

What Does an Enterprise Customer Success Manager Do?

An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.

Common Responsibilities

  • Build relationships with customer executives, decision-makers, and day-to-day users.
  • Develop success plans tied to customer objectives, adoption milestones, and measurable outcomes.
  • Monitor account health, product usage, risks, and opportunities for intervention.
  • Lead business reviews and communicate progress, value, and recommendations.
  • Coordinate onboarding, training, support, and product resources across internal teams.
  • Partner with sales and account management on renewals, retention, and account growth.

Skills and Qualifications Employers Seek

Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.

Career Paths and Compensation

Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.

Find Enterprise Customer Success Manager Jobs

Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.

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$147K - $220K *

Lead the charge in driving enterprise sales across regulated industries, managing the full sales lifecycle from strategic targeting to contract negotiation, while building relationships with C-suite e...

Colorado, USRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$147K - $220K *

Drive your career forward by leading enterprise sales in regulated industries. Own the full sales lifecycle, engage C-suite executives, and orchestrate complex deals to achieve ambitious revenue targe...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$147K - $220K *

Elevate your career by driving strategic sales initiatives in highly regulated industries. Own the full sales lifecycle, engage C-suite executives, and lead complex negotiations to achieve ambitious r...

RemoteRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$144K - $195K *

Champion customer success by leveraging your program management expertise to drive cloud transformation initiatives, ensuring alignment with strategic goals and delivering innovative solutions through...

3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$80K - $100K *

Engage with customers as a trusted advocate, delivering exceptional support and solutions. Collaborate across teams to troubleshoot issues, enhance user experience, and strengthen relationships, ensur...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$300K - $450K *

Lead the charge in managing enterprise accounts, driving revenue growth, and fostering strong client relationships in a dynamic remote environment while collaborating with cross-functional teams to de...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $145K *

Take ownership of employee success by partnering with leaders to drive organizational strategies, enhance employee engagement, and implement scalable People programs that empower teams in a dynamic, h...

3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$270K - $300K *

Elevate your career by owning a territory for enterprise accounts, driving complex sales cycles, and building AI solutions. Collaborate with cross-functional teams to deliver value and scale innovativ...

United StatesRemote

4 days ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Elevate customer experiences by building a vibrant community and enhancing engagement. Own the journey from contract to celebration, driving initiatives that foster connection and loyalty while shapin...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$350K *

Drive revenue growth by developing executive relationships and managing end-to-end sales processes within strategic enterprise accounts. Leverage your expertise to foster trust and ensure customer suc...

Reposted 3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$350K *

Engage with key enterprise clients to drive revenue growth through strategic, solution-based sales. Develop lasting relationships and navigate complex sales processes while championing company values...

RemoteRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $92K *

Champion client relationships post-launch, ensuring retention and growth through strategic support and advocacy. Drive account success by uncovering opportunities, enhancing value, and achieving sales...

United StatesRemote

Reposted today

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $180K *

Lead the enterprise sales cycle, driving high-value deals and building relationships with C-suite stakeholders. Shape go-to-market strategies and capture customer insights to enhance product offerings...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $150K *

Join our dynamic team to lead audits, mentor staff, and build client relationships. Leverage your expertise to drive solutions for private enterprises while managing complex accounting issues and ensu...

Chilliwack, BCIn-Person

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$95K - $150K *

Manage and elevate client audit processes, ensuring excellence from planning to completion. Lead a high-performing team while fostering strong client relationships and driving business growth through...

Langley, BCIn-Person

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$95K - $150K *

Lead the charge in managing audits for diverse private clients, mentoring staff, and driving client solutions. This role offers a chance to enhance your leadership skills while delivering high-quality...

Abbotsford, BCIn-Person

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$100K - $120K *

Engage with us to drive account growth by identifying opportunities, strengthening client relationships, and executing strategic sales initiatives. Leverage your expertise to exceed targets and enhanc...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $115K *

Take ownership of key enterprise accounts, driving adoption and growth through technical expertise. Collaborate with customers to deliver tailored solutions, build demos, and guide implementations whi...

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $145K *

Join us to redefine field marketing strategies and execute innovative ABM programs. Collaborate with sales to create impactful experiences that drive engagement and revenue growth across strategic acc...

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Empower strategic sales through innovative field marketing and ABM initiatives. Design and execute impactful programs that engage key accounts, drive revenue, and enhance market presence while adaptin...

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$93K - $176K *

Join a dynamic team to enhance customer success through geospatial technology. Leverage your sales expertise to build relationships, identify growth opportunities, and deliver tailored solutions in va...

Today

  •   Less than 5 years exp.  •   Information Technology

$85K - $100K *

Take ownership of the full sales cycle, from lead generation to closing, in a dynamic SaaS environment. Engage with key decision-makers, manage pipelines, and collaborate across teams to drive revenue...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Lead the charge in enhancing customer success strategies to maximize retention and drive growth. Collaborate with cross-functional teams to strengthen partnerships, resolve escalations, and implement...

Reposted today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Accelerate customer success by developing strategies that enhance partnerships, drive retention, and foster growth. Collaborate with cross-functional teams to ensure exceptional service and value real...

Rosemount, MNRemote

Today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Lead customer success initiatives to enhance partnerships, drive retention, and maximize growth. Collaborate with cross-functional teams to ensure exceptional service and value realization while proac...

Reposted today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does an Enterprise Customer Success Manager do?question toggle

    An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.

  • What qualifications are typically required for enterprise customer success jobs?question toggle

    Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.

  • How is an Enterprise Customer Success Manager different from an account manager?question toggle

    Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.

  • Do Enterprise Customer Success Manager jobs pay $100,000 or more?question toggle

    Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.

  • What career paths can follow an Enterprise Customer Success Manager role?question toggle

    Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.