Enterprise Customer Success Manager Jobs

Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.

What Does an Enterprise Customer Success Manager Do?

An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.

Common Responsibilities

  • Build relationships with customer executives, decision-makers, and day-to-day users.
  • Develop success plans tied to customer objectives, adoption milestones, and measurable outcomes.
  • Monitor account health, product usage, risks, and opportunities for intervention.
  • Lead business reviews and communicate progress, value, and recommendations.
  • Coordinate onboarding, training, support, and product resources across internal teams.
  • Partner with sales and account management on renewals, retention, and account growth.

Skills and Qualifications Employers Seek

Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.

Career Paths and Compensation

Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.

Find Enterprise Customer Success Manager Jobs

Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.

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1
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$139K - $239K *

Join a team that's redefining client management through innovative product leadership. Drive product vision, execution, and performance across key capabilities, enhancing advisor and client experience...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$139K - $239K *

Lead product vision and execution for Client Management capabilities, driving integrated solutions that enhance advisor and client experiences while ensuring compliance and operational excellence acro...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$119K - $140K *

Drive strategic outbound sales efforts to secure new enterprise accounts, leveraging your expertise in solution selling and relationship building with C-suite executives to expand market presence and...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $150K *

Join a dynamic team to drive enterprise sales within the Workday, SAP, or Coupa ecosystems. Leverage your relationships and expertise to navigate complex sales cycles, engage C-suite executives, and a...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$164K - $176K *

Accelerate customer success by leading a high-performing team focused on retention, expansion, and satisfaction across enterprise accounts. Drive strategic initiatives, build scalable processes, and f...

4 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$188K - $242K *

Unlock potential by leading a dynamic Customer Success team, driving strategic growth and exceptional client experiences. Oversee a 60+ member organization, ensuring value realization and fostering re...

Reposted 5 days ago

  •   8 - 10 years exp.  •   Business Services

$110K - $145K *

Empower enterprise growth by managing high-value accounts in a dynamic SaaS environment. Drive the full sales cycle, build executive relationships, and navigate complex negotiations to achieve impactf...

United StatesRemote

Reposted yesterday

  •   8 - 10 years exp.  •   Healthcare

$80K - $95K *

Transform client relationships by providing strategic guidance and operational excellence. Drive technology roadmaps and ensure quality delivery while acting as a trusted advisor. Collaborate with tea...

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$82K - $117K *

Drive customer success by ensuring seamless onboarding and product adoption. Collaborate with cross-functional teams to enhance user experience and deliver strategic value, while managing implementati...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$111K - $167K *

Lead the charge in expanding our SMB customer base through innovative AI strategies. This role harnesses data to drive meaningful growth, engage clients effectively, and deliver tailored solutions tha...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Champion client success by developing strategic partnerships and driving operational excellence. Collaborate with cross-functional teams to enhance service delivery and revenue growth while ensuring p...

Hartford, CTRemote

Yesterday

  •   8 - 10 years exp.  •   Finance & Insurance

$110K - $130K *

Partner with us to develop strategic client relationships, drive operational excellence, and ensure contract profitability. Collaborate across teams to enhance service delivery and support revenue gro...

Reposted yesterday

  •   8 - 10 years exp.  •   Finance & Insurance

$111K - $167K *

Transform customer interactions into relationships by driving growth through innovative, AI-driven solutions. As an SMB Account Executive, you'll leverage your sales expertise to acquire accounts, clo...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$111K - $167K *

Transform the SMB landscape by driving growth through AI-driven sales strategies, building customer relationships, and innovating solutions. Collaborate across teams to achieve revenue targets while e...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $90K *

Join a team that's driving growth in digital marketing for prestigious clients. As a Senior Account Manager, you'll lead strategic campaigns, manage client relationships, and inspire teams to deliver...

Reposted today

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$80K - $90K *

Engage with prestigious clients to drive impactful digital campaigns, leveraging media buying expertise. Lead strategic account relationships, manage budgets, and inspire teams to exceed client goals...

Reposted yesterday

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$95K - $115K *

Partner with us to ensure exceptional client engagement by managing the entire client lifecycle in revenue cycle management, driving success through effective liaison between operational teams and cli...

Dallas, TXRemote

Reposted today

  •   5 - 7 years exp.  •   Healthcare

$80K - $95K *

Empower enterprise customers by leading sales initiatives, enhancing service delivery, and driving strategic improvements. Collaborate with teams to identify opportunities and ensure business metrics...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$120K - $150K *

Optimize customer success by managing a portfolio of mid-size clients, ensuring they achieve their goals through tailored strategies and proactive support. Drive retention and growth while fostering s...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $190K *

Transform customer success in life sciences by driving strategic account growth, building trusted relationships, and delivering measurable value. Leverage your expertise to influence senior stakeholde...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$85K - $135K *

Join a team that's dedicated to delivering exceptional client service in equity compensation. Leverage your expertise to manage corporate client stock plans, ensuring timely processing and fostering t...

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $130K *

Drive customer success initiatives across Asia Pacific and EMEA, managing post-deployment relationships and ensuring contract conversions. Collaborate with sales to identify opportunities and enhance...

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Elevate your career by managing complex enterprise accounts in the Greater China Region. Drive retention and growth while collaborating with cross-functional teams to deliver exceptional customer expe...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $110K *

Grow your career with a dynamic role focused on client partnerships, strategic planning, and driving engagement to enhance clinical outcomes and savings. Collaborate with teams to deliver tailored sol...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $130K *

Lead the charge in customer onboarding for a pre-underwriting platform, managing project timelines and training lenders to ensure successful implementation and ongoing support throughout the onboardin...

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does an Enterprise Customer Success Manager do?question toggle

    An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.

  • What qualifications are typically required for enterprise customer success jobs?question toggle

    Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.

  • How is an Enterprise Customer Success Manager different from an account manager?question toggle

    Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.

  • Do Enterprise Customer Success Manager jobs pay $100,000 or more?question toggle

    Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.

  • What career paths can follow an Enterprise Customer Success Manager role?question toggle

    Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.