Enterprise Customer Success Manager Jobs

Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.

What Does an Enterprise Customer Success Manager Do?

An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.

Common Responsibilities

  • Build relationships with customer executives, decision-makers, and day-to-day users.
  • Develop success plans tied to customer objectives, adoption milestones, and measurable outcomes.
  • Monitor account health, product usage, risks, and opportunities for intervention.
  • Lead business reviews and communicate progress, value, and recommendations.
  • Coordinate onboarding, training, support, and product resources across internal teams.
  • Partner with sales and account management on renewals, retention, and account growth.

Skills and Qualifications Employers Seek

Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.

Career Paths and Compensation

Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.

Find Enterprise Customer Success Manager Jobs

Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$180K - $260K *

Lead the development of a scalable Enterprise sales strategy, exceeding revenue targets while engaging with industry leaders. Drive the transition from traditional to advanced tech, showcasing innovat...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $95K *

Empower clients by ensuring seamless onboarding and ongoing support, transforming complex data into actionable insights while collaborating with engineering teams to enhance user experience and drive...

Calgary, ABIn-Person

2 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$90K - $110K *

Drive customer success by managing relationships, enhancing product adoption, and providing FP&A guidance. Collaborate with cross-functional teams to ensure customer satisfaction, retention, and accou...

Toronto, ONIn-Person

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $150K *

Elevate partner relationships in a strategic leadership role responsible for guiding a team and enhancing partner success through AI-driven workflows and high-touch service...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$221K - $426K *

Elevate customer success by leading a high-performing team to drive enterprise growth, retention, and adoption of AI solutions. Engage with C-suite executives to foster strategic partnerships and deli...

2 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$120K - $135K *

Elevate client success by managing relationships and ensuring timely delivery of solutions. Collaborate cross-functionally to identify growth opportunities and maintain high service standards for phar...

4 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Unlock your potential as a strategic advisor, driving enterprise success on Amazon. Manage complex initiatives, build executive partnerships, and deliver transformative results through innovative adve...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$75K - $110K *

Join a team that's dedicated to driving client success through strategic media and incentive activation. Leverage your expertise to connect client goals with actionable strategies, ensuring seamless c...

Yesterday

  •   Less than 5 years exp.  •   Business Services

$75K - $110K *

Deliver strategic client success by driving integrated media and incentive solutions, leveraging data insights to enhance brand performance and foster strong relationships across a diverse portfolio o...

Yesterday

  •   Less than 5 years exp.  •   Business Services

$125K - $150K *

Join a team that's driving growth by acquiring high-value enterprise customers. You'll lead the full sales cycle, engage C-level stakeholders, and position innovative solutions to optimize corporate t...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Join us to drive new business acquisition and revenue growth by engaging high-value enterprise customers. Utilize your consultative sales expertise to navigate complex sales cycles and position innova...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$125K - $150K *

Accelerate your career by driving new business acquisition for enterprise customers. Leverage consultative sales strategies to close high-value deals, optimize client operations, and exceed revenue ta...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $180K *

Unlock your potential as you drive new business acquisition, engage C-level stakeholders, and close high-value enterprise deals in a dynamic sales environment. Your strategic insights will fuel growth...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $150K *

Lead the charge in acquiring high-value enterprise customers, driving sustainable revenue growth through consultative sales. Own the full sales cycle, engage C-level stakeholders, and position innovat...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Empower customers to maximize value through strategic engagement and support. Manage a portfolio, drive adoption, and ensure satisfaction throughout the customer lifecycle, fostering long-term success...

Illinois, USRemote

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$200K - $250K *

Champion customer success by driving Zero Trust encryption adoption in federal environments. Collaborate with engineers to ensure seamless product integration, manage renewals, and advocate for user n...

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$175K - $210K *

Lead Customer Success initiatives to drive measurable business results and growth. Collaborate with cross-functional teams to enhance customer value, retention, and account expansion while managing a...

Today

  •   11 - 15 years exp.  •   Enterprise Technology

$110K - $130K *

Drive account growth by managing relationships with strategic enterprise clients in the Pittsburgh area. Leverage your expertise to expand EPAM's service opportunities while ensuring client satisfacti...

Reposted 6 days ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $145K *

Lead the charge in transforming customer success operations, driving portfolio performance, and building high-performing teams to deliver measurable outcomes for strategic government clients. Collabor...

Washington, DCRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$130K - $145K *

Join us to manage enterprise customer relationships, driving adoption and retention through strategic insights and strong partnerships. You'll be a trusted advisor, ensuring measurable value and succe...

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $95K *

Lead the charge in driving customer success for mid-market accounts, ensuring adoption and renewals while identifying growth opportunities. Collaborate cross-functionally to enhance customer experienc...

United StatesRemote

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Support clients by providing expert technical assistance and fostering strong relationships. Analyze software usage to enhance client success and drive retention through proactive engagement and colla...

RemoteRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$123K - $186K *

Empower your career by leading internal enablement for a dynamic Customer Success team. Drive onboarding, training, and knowledge management to ensure new hires excel and the team remains sharp in a f...

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$105K *

Lead the charge in driving new business sales across K-12 districts, building impactful partnerships and advocating for early literacy solutions. Collaborate with internal teams to maximize outreach a...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$135K - $165K *

Elevate partner engagement and strategic direction for high-value Utility VPP accounts. Drive program success as a trusted advisor, mentor, and functional leader, ensuring optimal growth and operation...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Energy & Utilities

Frequently Asked Questions (FAQ)

  • What does an Enterprise Customer Success Manager do?question toggle

    An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.

  • What qualifications are typically required for enterprise customer success jobs?question toggle

    Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.

  • How is an Enterprise Customer Success Manager different from an account manager?question toggle

    Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.

  • Do Enterprise Customer Success Manager jobs pay $100,000 or more?question toggle

    Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.

  • What career paths can follow an Enterprise Customer Success Manager role?question toggle

    Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.