Enterprise Customer Success Manager Jobs

Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.

What Does an Enterprise Customer Success Manager Do?

An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.

Common Responsibilities

  • Build relationships with customer executives, decision-makers, and day-to-day users.
  • Develop success plans tied to customer objectives, adoption milestones, and measurable outcomes.
  • Monitor account health, product usage, risks, and opportunities for intervention.
  • Lead business reviews and communicate progress, value, and recommendations.
  • Coordinate onboarding, training, support, and product resources across internal teams.
  • Partner with sales and account management on renewals, retention, and account growth.

Skills and Qualifications Employers Seek

Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.

Career Paths and Compensation

Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.

Find Enterprise Customer Success Manager Jobs

Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.

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$124K - $210K *

Drive customer success by leading a team of engineers to enhance GitLab adoption, develop scalable enablement programs, and collaborate with cross-functional teams to achieve measurable business outco...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Advance your career by advocating for customers and driving their success with ServiceNow products. Oversee a diverse portfolio, ensuring optimal product adoption and resolving issues to maximize cust...

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$91K - $114K *

Join a team that's dedicated to enhancing customer success through expert technical support, strategic guidance, and proactive engagement, ensuring optimal use of solutions and fostering long-term rel...

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $144K *

Explore innovative strategies to enhance customer success metrics, foster strong relationships, and ensure satisfaction across all levels. Drive risk management and employee retention while navigating...

4 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$120K - $145K *

Lead the charge in driving client success by building trusted partnerships, understanding client objectives, and ensuring seamless delivery of services. Collaborate with internal teams to enhance sati...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$135K - $160K *

Transform client relationships by leading customer success strategies, driving utilization, and maximizing retention across enterprise health systems. Oversee a high-performing team to ensure client s...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$170K - $254K *

Join us to lead a high-performing SMB sales team, leveraging AI and data insights to drive revenue growth, enhance customer outcomes, and foster a culture of innovation and continuous learning in a dy...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$170K - $254K *

Join a team that's driving innovation in SMB sales by leading a high-performing group of Account Executives. Leverage AI and data insights to enhance sales strategies, foster talent, and achieve excep...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Join a dynamic team as you manage client relationships, ensuring successful onboarding and adoption of our platform. Drive account growth through proactive engagement and strategic insights, enhancing...

1 week ago

  •   5 - 7 years exp.  •   Legal & Accounting

$110K - $150K *

Partner with us to empower enterprise clients by enhancing brand narratives through data-driven guidance and strategic program development, driving value and growth within the organization while foste...

Reposted yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$86K - $137K *

Optimize project outcomes as you manage small to medium-sized initiatives. Collaborate across teams, navigate risks, and ensure timely delivery of quality solutions while enhancing communication and s...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$105K - $160K *

Drive customer success by optimizing digital journeys and automating solutions. Collaborate cross-functionally to enhance user experiences while leveraging AI and coding skills to maintain and deploy...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Drive customer success by managing relationships, enhancing value, and collaborating internally to optimize operations. Leverage your expertise to create impactful solutions and foster long-term partn...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$70K - $121K *

Drive client success by managing onboarding, training, and support for a fintech SaaS platform. Build strong relationships, enhance user adoption, and collaborate with teams to ensure high customer sa...

4 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$90K - $110K *

Accelerate progress at managing renewals and onboarding for a diverse portfolio of 300+ corporate clients. Collaborate with sales and technical teams to enhance customer experience and ensure seamless...

1 week ago

  •   Less than 5 years exp.  •   Media

$110K - $130K *

Unlock your potential by driving customer success and strategic growth. Collaborate with cross-functional teams to enhance customer outcomes, mitigate risks, and expand enterprise accounts, ensuring l...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $90K *

Join a dynamic team as you manage a portfolio of customers, driving their success through proactive engagement and strategic insights. This role emphasizes relationship-building and retention, ideal f...

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$74K - $125K *

Drive operational efficiency and optimize workflows within the Customer Success organization, managing projects and enhancing systems to support continuous improvement and data integrity across teams...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Consumer Technology

$120K - $135K *

Champion customer success by driving engagement and satisfaction for complex accounts. Collaborate with clients to maximize value from robotic solutions while advocating for their needs internally. Th...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Support enterprise customers by building trust, driving product adoption, and solving challenges. Engage closely with clients to enhance their experience and ensure they achieve measurable outcomes wi...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$114K - $148K *

Optimize customer success by managing a diverse portfolio, ensuring satisfaction and growth through tailored solutions and strong stakeholder relationships. Collaborate with sales to identify opportun...

6 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $95K *

Lead the charge in customer success by ensuring seamless integration and support for connected hardware, driving account growth through exceptional service and technical expertise...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$85K - $135K *

Elevate client experiences by delivering exceptional stock plan administration and support. Utilize your equity compensation expertise to collaborate with internal teams, ensuring the seamless executi...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$120K - $135K *

Transform customer relationships by strategically managing a portfolio of ~40 high-impact accounts. Drive digital transformation and retention through tailored solutions, executive advisory, and proce...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $130K *

Pioneer customer success by guiding retailers through onboarding and adoption of our AI-driven Retail Planning and Pricing platform, ensuring long-term relationships and optimized inventory performanc...

Texas, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does an Enterprise Customer Success Manager do?question toggle

    An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.

  • What qualifications are typically required for enterprise customer success jobs?question toggle

    Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.

  • How is an Enterprise Customer Success Manager different from an account manager?question toggle

    Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.

  • Do Enterprise Customer Success Manager jobs pay $100,000 or more?question toggle

    Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.

  • What career paths can follow an Enterprise Customer Success Manager role?question toggle

    Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.