Enterprise Customer Success Manager Jobs

Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.

What Does an Enterprise Customer Success Manager Do?

An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.

Common Responsibilities

  • Build relationships with customer executives, decision-makers, and day-to-day users.
  • Develop success plans tied to customer objectives, adoption milestones, and measurable outcomes.
  • Monitor account health, product usage, risks, and opportunities for intervention.
  • Lead business reviews and communicate progress, value, and recommendations.
  • Coordinate onboarding, training, support, and product resources across internal teams.
  • Partner with sales and account management on renewals, retention, and account growth.

Skills and Qualifications Employers Seek

Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.

Career Paths and Compensation

Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.

Find Enterprise Customer Success Manager Jobs

Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.

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$123K - $227K *

Champion customer success by driving AI adoption and governance, ensuring operational excellence and value realization through data-driven insights and strategic collaboration across teams and stakeho...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$147K - $247K *

Lead the charge in driving customer success through AI solutions and change management. Collaborate with cross-functional teams to ensure deep adoption and optimize value for enterprise clients in the...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$123K - $227K *

Transform customer success by driving AI adoption and governance. Collaborate with cross-functional teams to optimize workflows, enhance value realization, and ensure deep operational engagement for e...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $85K *

Elevate your career by managing key client relationships and driving account growth. Collaborate with cross-functional teams to deliver impactful training programs, ensuring client satisfaction and me...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$100K - $145K *

Champion customer success by onboarding clients, driving product adoption, and fostering relationships with key stakeholders to enhance growth and engagement with our innovative platform...

5 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Develop and nurture partnerships with school districts to drive product adoption, enhance customer success, and ensure long-term retention through strategic implementation and proactive engagement...

United StatesRemote

Reposted today

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$90K - $120K *

Empower customer success by managing relationships, driving onboarding, and delivering insights. Collaborate with teams to analyze data, optimize cloud spend, and enhance user experience, ensuring cli...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$130K - $140K *

Join a team that's redefining customer success in CTV and omnichannel. As a Senior Customer Success Operations Manager, you'll drive publisher growth, optimize integrations, and leverage AI tools to e...

2 weeks ago

  •   Less than 5 years exp.  •   Media

$100K - $140K *

Reimagine client success by managing relationships and ensuring seamless communication across teams. Drive operational excellence and enhance client satisfaction through proactive updates, coordinatio...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$75K - $125K *

Elevate your career by onboarding customers and driving their success through strategic reviews and relationship building. Collaborate with teams to align offerings and ensure a positive experience wh...

RemoteRemote

5 days ago

  •   Less than 5 years exp.  •   Technical Services

$117K - $177K *

Transform organizational strategy by serving as a trusted advisor to HR leaders. Leverage data-driven insights and strong consultative skills to enhance team effectiveness and drive impactful talent i...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$117K - $177K *

Engage with HR leaders to drive organizational strategy and transformation, leveraging data insights and collaborative relationships to enhance employee success and operational excellence across diver...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$117K - $177K *

Empower organizational success by partnering with leaders to drive talent strategies, enhance engagement, and navigate change. Utilize data insights to foster collaboration and operational excellence...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$117K - $177K *

Engage as a trusted advisor in a dynamic HR environment, partnering with leaders to drive organizational strategy, enhance employee engagement, and leverage data insights for impactful talent initiati...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$117K - $177K *

Lead strategic HR initiatives as a trusted advisor, enhancing organizational effectiveness and engagement through data-driven insights and collaborative partnerships with senior leaders across diverse...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $110K *

Engage with healthcare clients to maximize value from innovative software solutions. Collaborate on onboarding, account health, and usage strategies to enhance customer satisfaction, adoption, and ret...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $120K *

Drive customer success by owning strategic relationships with key clients, managing their journey from strategy to execution. Collaborate with teams to ensure growth and retention while delivering mea...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Drive client success by enhancing adoption and outcomes across healthcare platforms. Build strong relationships, analyze performance data, and advocate for clients to ensure satisfaction and growth in...

Reposted 5 days ago

  •   Less than 5 years exp.  •   Healthcare

$143K - $216K *

Join a team that's driving strategic HR initiatives and enhancing business effectiveness. This role partners with leadership to shape employee experiences and influence organizational success through...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$143K - $216K *

Shape the future of Employee Success by partnering with leaders to drive HR strategy, fostering talent development, and navigating organizational change in a dynamic environment, ultimately enhancing...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$143K - $216K *

Join a team that drives impactful HR strategies and solutions across global operations. You'll influence leadership development, promote organizational design, and enhance employee engagement through...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$143K - $216K *

Lead strategic HR initiatives by partnering with senior leaders to enhance organizational design, employee engagement, and leadership development, ultimately fostering a strong, agile, and high-perfor...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Elevate customer success by managing post-go-live accounts, driving adoption, and ensuring retention. Collaborate with teams to enhance product value and create a seamless customer experience from SMB...

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$140K - $170K *

Empower clients by driving success in their robotics journey. As a strategic partner, you'll advocate for customer needs, manage complex relationships, and leverage data to enhance satisfaction and re...

Reposted 3 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Champion customer success by managing B2B relationships, driving implementation, and ensuring adoption of conversational AI solutions. Collaborate across teams to deliver value and maintain strong com...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does an Enterprise Customer Success Manager do?question toggle

    An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.

  • What qualifications are typically required for enterprise customer success jobs?question toggle

    Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.

  • How is an Enterprise Customer Success Manager different from an account manager?question toggle

    Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.

  • Do Enterprise Customer Success Manager jobs pay $100,000 or more?question toggle

    Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.

  • What career paths can follow an Enterprise Customer Success Manager role?question toggle

    Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.