Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.
An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.
Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.
Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.
Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.
Agentic Customer Success Manager, Senior Manager
$123K - $227K *
Champion customer success by driving AI adoption and governance, ensuring operational excellence and value realization through data-driven insights and strategic collaboration across teams and stakeho...
Reposted 2 weeks ago
Agentic Customer Success Manager, Senior Manager
$147K - $247K *
Lead the charge in driving customer success through AI solutions and change management. Collaborate with cross-functional teams to ensure deep adoption and optimize value for enterprise clients in the...
Reposted 2 weeks ago
Agentic Customer Success Manager, Senior Manager
$123K - $227K *
Transform customer success by driving AI adoption and governance. Collaborate with cross-functional teams to optimize workflows, enhance value realization, and ensure deep operational engagement for e...
Reposted 2 weeks ago
$80K - $85K *
Elevate your career by managing key client relationships and driving account growth. Collaborate with cross-functional teams to deliver impactful training programs, ensuring client satisfaction and me...
1 week ago
Senior Customer Success Manager
$100K - $145K *
Champion customer success by onboarding clients, driving product adoption, and fostering relationships with key stakeholders to enhance growth and engagement with our innovative platform...
5 days ago
$80K - $95K *
Develop and nurture partnerships with school districts to drive product adoption, enhance customer success, and ensure long-term retention through strategic implementation and proactive engagement...
Reposted today
$90K - $120K *
Empower customer success by managing relationships, driving onboarding, and delivering insights. Collaborate with teams to analyze data, optimize cloud spend, and enhance user experience, ensuring cli...
1 week ago
Senior Customer Success Operations Manager
$130K - $140K *
Join a team that's redefining customer success in CTV and omnichannel. As a Senior Customer Success Operations Manager, you'll drive publisher growth, optimize integrations, and leverage AI tools to e...
2 weeks ago
$100K - $140K *
Reimagine client success by managing relationships and ensuring seamless communication across teams. Drive operational excellence and enhance client satisfaction through proactive updates, coordinatio...
2 weeks ago
Associate Customer Success Manager - Cisco
$75K - $125K *
Elevate your career by onboarding customers and driving their success through strategic reviews and relationship building. Collaborate with teams to align offerings and ensure a positive experience wh...
5 days ago
Employee Success Business Partner Manager
$117K - $177K *
Transform organizational strategy by serving as a trusted advisor to HR leaders. Leverage data-driven insights and strong consultative skills to enhance team effectiveness and drive impactful talent i...
Reposted 2 weeks ago
Employee Success Business Partner Manager
$117K - $177K *
Engage with HR leaders to drive organizational strategy and transformation, leveraging data insights and collaborative relationships to enhance employee success and operational excellence across diver...
Reposted 2 weeks ago
Employee Success Business Partner Manager
$117K - $177K *
Empower organizational success by partnering with leaders to drive talent strategies, enhance engagement, and navigate change. Utilize data insights to foster collaboration and operational excellence...
Reposted 2 weeks ago
Employee Success Business Partner Manager
$117K - $177K *
Engage as a trusted advisor in a dynamic HR environment, partnering with leaders to drive organizational strategy, enhance employee engagement, and leverage data insights for impactful talent initiati...
Reposted 2 weeks ago
Employee Success Business Partner Manager
$117K - $177K *
Lead strategic HR initiatives as a trusted advisor, enhancing organizational effectiveness and engagement through data-driven insights and collaborative partnerships with senior leaders across diverse...
Reposted 2 weeks ago
Customer Success Manager (Healthcare SAAS)
$90K - $110K *
Engage with healthcare clients to maximize value from innovative software solutions. Collaborate on onboarding, account health, and usage strategies to enhance customer satisfaction, adoption, and ret...
3 weeks ago
$110K - $120K *
Drive customer success by owning strategic relationships with key clients, managing their journey from strategy to execution. Collaborate with teams to ensure growth and retention while delivering mea...
Reposted 1 week ago
$80K - $95K *
Drive client success by enhancing adoption and outcomes across healthcare platforms. Build strong relationships, analyze performance data, and advocate for clients to ensure satisfaction and growth in...
Reposted 5 days ago
Employee Success Business Partner Senior Manager
$143K - $216K *
Join a team that's driving strategic HR initiatives and enhancing business effectiveness. This role partners with leadership to shape employee experiences and influence organizational success through...
Reposted 2 weeks ago
Employee Success Business Partner Senior Manager
$143K - $216K *
Shape the future of Employee Success by partnering with leaders to drive HR strategy, fostering talent development, and navigating organizational change in a dynamic environment, ultimately enhancing...
Reposted 2 weeks ago
Employee Success Business Partner Senior Manager
$143K - $216K *
Join a team that drives impactful HR strategies and solutions across global operations. You'll influence leadership development, promote organizational design, and enhance employee engagement through...
Reposted 2 weeks ago
Employee Success Business Partner Senior Manager
$143K - $216K *
Lead strategic HR initiatives by partnering with senior leaders to enhance organizational design, employee engagement, and leadership development, ultimately fostering a strong, agile, and high-perfor...
Reposted 2 weeks ago
$110K - $130K *
Elevate customer success by managing post-go-live accounts, driving adoption, and ensuring retention. Collaborate with teams to enhance product value and create a seamless customer experience from SMB...
4 weeks ago
Senior Staff Customer Success Manager - Key Accounts
$140K - $170K *
Empower clients by driving success in their robotics journey. As a strategic partner, you'll advocate for customer needs, manage complex relationships, and leverage data to enhance satisfaction and re...
Reposted 3 days ago
Senior Customer Success Manager
$120K - $145K *
Champion customer success by managing B2B relationships, driving implementation, and ensuring adoption of conversational AI solutions. Collaborate across teams to deliver value and maintain strong com...
2 weeks ago
What does an Enterprise Customer Success Manager do?
An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.
What qualifications are typically required for enterprise customer success jobs?
Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.
How is an Enterprise Customer Success Manager different from an account manager?
Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.
Do Enterprise Customer Success Manager jobs pay $100,000 or more?
Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.
What career paths can follow an Enterprise Customer Success Manager role?
Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.