Director of Technical Support Jobs

Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.

Common Responsibilities

  • Develop support strategies, service processes, and performance goals.
  • Hire, coach, and lead technical support managers and teams.
  • Monitor metrics such as response and resolution times, customer satisfaction, and case volume.
  • Improve escalation management, troubleshooting resources, and knowledge bases.
  • Work with product and engineering teams to identify recurring issues and inform product improvements.
  • Manage budgets, staffing plans, tools, and operational priorities.

Skills and Experience Employers Seek

Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.

Find Director of Technical Support Jobs

Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.

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$98K - $163K *

Lead user support initiatives by enhancing software training and collaboration with IC users to foster software adoption, improve operational efficiency, and document user requirements. Drive impactfu...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$86K - $198K *

Champion the design and development of advanced DoD munition systems. Lead complex mechanical engineering projects, ensuring integration and technical excellence while mentoring teams and driving inno...

2 days ago

  •   8 - 10 years exp.  •   Business Services

$74K - $98K *

Join a team that's dedicated to enhancing sales processes and team efficiency. In this role, you'll support sales initiatives for product offerings in nuclear power, driving operational excellence thr...

4 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$140K - $150K *

Drive sales growth by identifying new opportunities, cultivating relationships, and delivering client-focused solutions to independent agencies, leveraging expertise in programmatic advertising and di...

Reposted 3 days ago

  •   5 - 7 years exp.  •   Media

$80K - $95K *

Support our EMR and clinical applications projects by leading cross-functional teams, managing timelines, and ensuring successful implementation. Collaborate with stakeholders to enhance workflows and...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$125K - $150K *

Drive complex power electronics programs, managing lifecycle from planning to execution. Ensure timely delivery of mission-critical systems while collaborating cross-functionally and engaging with cus...

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Reimagine your career as a Solutions Engineer, collaborating with Sales to craft tailored product demonstrations addressing aviation sector challenges, while influencing product development through cu...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $180K *

Lead and innovate sales strategies to drive revenue growth in the Gov/Ed sector. Collaborate with teams to enhance market share, develop strong partnerships, and ensure alignment across sales processe...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$83K - $155K *

Join our Bioenergy Technical Service team to drive impactful solutions for ethanol plants. Leverage your technical expertise and communication skills to enhance customer operations and navigate evolvi...

3 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$120K - $145K *

Define and drive the strategy for fleet operations products, focusing on user needs and technical execution. Collaborate cross-functionally to deliver reliable, scalable systems for autonomous ground...

2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$130K - $150K *

Join a team that's driving customer success by managing strategic accounts, enhancing retention, and leading a dedicated team. Shape best practices and leverage automation to optimize account manageme...

Florida, USRemote

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$110K - $130K *

Transform strategic priorities into actionable plans, enhancing operational effectiveness through process optimization and digital modernization. Collaborate with senior leadership to drive measurable...

5 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$180K - $190K *

Lead the charge in transforming digital software engineering, overseeing the strategic direction and operational excellence of our digital applications, focusing on user experiences and driving innova...

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$110K - $130K *

Help us drive strategic initiatives by coordinating cross-functional teams, managing risks, and delivering executive-ready reports to ensure successful program execution and stakeholder alignment...

RemoteRemote

Today

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$114K - $152K *

Join a team that's dedicated to driving product delivery through strong customer insights and effective collaboration with engineering and business teams, ensuring optimal integration experiences acro...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $120K *

Join a team that's dedicated to pioneering manufacturing solutions, ensuring a seamless launch and continuous improvement of product lines through strategic collaboration, technical expertise, and pro...

Toronto, ONIn-Person

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Champion project success by leading a team in executing complex low-voltage construction projects, ensuring financial performance and strategic alignment with industry standards...

3 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$100K - $120K *

Join a dynamic team as you manage restoration projects, ensuring successful completion through your leadership and expertise. Collaborate with clients and subcontractors, utilizing your skills in budg...

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$180K - $220K *

Lead and innovate in the Securities Financing Transactions (SFT) Clearing space, overseeing strategy, product development, and client engagement while managing operational performance and fostering a...

3 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$180K - $220K *

Transform the future of securities financing by leading strategic growth, client engagement, and operational excellence while driving innovation within a high-performing team in a dynamic financial en...

3 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$180K - $220K *

Lead the technical orchestration of a major client migration, fostering relationships and ensuring the success of the Kraken platform adoption. Shape dynamic strategies while addressing complex techni...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$95K - $115K *

Champion strategic execution in complex low-voltage projects, leading a team to ensure financial success and process improvements while aligning with industry standards and objectives...

2 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$130K - $160K *

Drive robust data security initiatives across all levels of the organization, ensuring effective governance and protection of unstructured data. Collaborate with IT and business functions to mitigate...

4 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$135K - $160K *

Champion data security governance and protection strategies to secure unstructured data across all business functions. Collaborate with teams to implement prevention policies, manage incidents, and pr...

4 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$73K - $135K *

Drive technical excellence in SATCOM operations by providing expert support, analysis, and training. Collaborate with teams to enhance system performance and ensure cybersecurity compliance while deli...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.

  • What qualifications are typically required for Director of Technical Support jobs?question toggle

    Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.

  • How much do Director of Technical Support jobs pay?question toggle

    Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.

  • Where can I find Director of Technical Support jobs paying $100,000 or more?question toggle

    Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.