Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.
A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.
Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.
Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.
$98K - $163K *
Lead user support initiatives by enhancing software training and collaboration with IC users to foster software adoption, improve operational efficiency, and document user requirements. Drive impactfu...
3 weeks ago
$86K - $198K *
Champion the design and development of advanced DoD munition systems. Lead complex mechanical engineering projects, ensuring integration and technical excellence while mentoring teams and driving inno...
2 days ago
$74K - $98K *
Join a team that's dedicated to enhancing sales processes and team efficiency. In this role, you'll support sales initiatives for product offerings in nuclear power, driving operational excellence thr...
4 weeks ago
$140K - $150K *
Drive sales growth by identifying new opportunities, cultivating relationships, and delivering client-focused solutions to independent agencies, leveraging expertise in programmatic advertising and di...
Reposted 3 days ago
$80K - $95K *
Support our EMR and clinical applications projects by leading cross-functional teams, managing timelines, and ensuring successful implementation. Collaborate with stakeholders to enhance workflows and...
2 weeks ago
$125K - $150K *
Drive complex power electronics programs, managing lifecycle from planning to execution. Ensure timely delivery of mission-critical systems while collaborating cross-functionally and engaging with cus...
3 weeks ago
$100K - $120K *
Reimagine your career as a Solutions Engineer, collaborating with Sales to craft tailored product demonstrations addressing aviation sector challenges, while influencing product development through cu...
Reposted 3 weeks ago
$150K - $180K *
Lead and innovate sales strategies to drive revenue growth in the Gov/Ed sector. Collaborate with teams to enhance market share, develop strong partnerships, and ensure alignment across sales processe...
1 week ago
Senior Technical Service Specialist
$83K - $155K *
Join our Bioenergy Technical Service team to drive impactful solutions for ethanol plants. Leverage your technical expertise and communication skills to enhance customer operations and navigate evolvi...
3 weeks ago
Senior Technical Product Manager, Fleet Ops
$120K - $145K *
Define and drive the strategy for fleet operations products, focusing on user needs and technical execution. Collaborate cross-functionally to deliver reliable, scalable systems for autonomous ground...
2 weeks ago
$130K - $150K *
Join a team that's driving customer success by managing strategic accounts, enhancing retention, and leading a dedicated team. Shape best practices and leverage automation to optimize account manageme...
2 weeks ago
Director's Action Group (DAG) / Business Operations, Sr-Level (Ec37, Ec41, E44)
$110K - $130K *
Transform strategic priorities into actionable plans, enhancing operational effectiveness through process optimization and digital modernization. Collaborate with senior leadership to drive measurable...
5 days ago
Director, Digital Software Engineering
$180K - $190K *
Lead the charge in transforming digital software engineering, overseeing the strategic direction and operational excellence of our digital applications, focusing on user experiences and driving innova...
3 weeks ago
Senior Program Manager, Technical Program Management
$110K - $130K *
Help us drive strategic initiatives by coordinating cross-functional teams, managing risks, and delivering executive-ready reports to ensure successful program execution and stakeholder alignment...
Today
$114K - $152K *
Join a team that's dedicated to driving product delivery through strong customer insights and effective collaboration with engineering and business teams, ensuring optimal integration experiences acro...
Reposted 2 weeks ago
Manufacturing Engineering Manager
$100K - $120K *
Join a team that's dedicated to pioneering manufacturing solutions, ensuring a seamless launch and continuous improvement of product lines through strategic collaboration, technical expertise, and pro...
2 weeks ago
$110K - $130K *
Champion project success by leading a team in executing complex low-voltage construction projects, ensuring financial performance and strategic alignment with industry standards...
3 weeks ago
$100K - $120K *
Join a dynamic team as you manage restoration projects, ensuring successful completion through your leadership and expertise. Collaborate with clients and subcontractors, utilizing your skills in budg...
2 weeks ago
Product Management Executive Director
$180K - $220K *
Lead and innovate in the Securities Financing Transactions (SFT) Clearing space, overseeing strategy, product development, and client engagement while managing operational performance and fostering a...
3 weeks ago
Product Management Executive Director
$180K - $220K *
Transform the future of securities financing by leading strategic growth, client engagement, and operational excellence while driving innovation within a high-performing team in a dynamic financial en...
3 weeks ago
$180K - $220K *
Lead the technical orchestration of a major client migration, fostering relationships and ensuring the success of the Kraken platform adoption. Shape dynamic strategies while addressing complex techni...
Reposted 1 week ago
$95K - $115K *
Champion strategic execution in complex low-voltage projects, leading a team to ensure financial success and process improvements while aligning with industry standards and objectives...
2 weeks ago
$130K - $160K *
Drive robust data security initiatives across all levels of the organization, ensuring effective governance and protection of unstructured data. Collaborate with IT and business functions to mitigate...
4 weeks ago
$135K - $160K *
Champion data security governance and protection strategies to secure unstructured data across all business functions. Collaborate with teams to implement prevention policies, manage incidents, and pr...
4 weeks ago
Specialist, Technical Support Engineering / Transmission Control (TC)
$73K - $135K *
Drive technical excellence in SATCOM operations by providing expert support, analysis, and training. Collaborate with teams to enhance system performance and ensure cybersecurity compliance while deli...
1 week ago
What does a Director of Technical Support do?
A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.
What qualifications are typically required for Director of Technical Support jobs?
Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.
How much do Director of Technical Support jobs pay?
Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.
Where can I find Director of Technical Support jobs paying $100,000 or more?
Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.