Director of Technical Support Jobs

Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.

Common Responsibilities

  • Develop support strategies, service processes, and performance goals.
  • Hire, coach, and lead technical support managers and teams.
  • Monitor metrics such as response and resolution times, customer satisfaction, and case volume.
  • Improve escalation management, troubleshooting resources, and knowledge bases.
  • Work with product and engineering teams to identify recurring issues and inform product improvements.
  • Manage budgets, staffing plans, tools, and operational priorities.

Skills and Experience Employers Seek

Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.

Find Director of Technical Support Jobs

Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.

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$80K - $95K *

Lead the charge in managing service delivery for customer implementations, ensuring timely execution and operational transition. Collaborate with internal teams and vendors to meet service commitments...

1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$80K - $95K *

Lead service delivery initiatives by coordinating teams and managing implementations to ensure timely, budget-compliant service activation and operational transitions, while maintaining strong custome...

1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$80K - $95K *

Drive operational excellence by coordinating resources, managing procurement, and overseeing production schedules to optimize material flow and enhance program performance across diverse departments...

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$179K - $227K *

Drive the product strategy for a comprehensive commercial platform, overseeing multifunctional execution and leveraging cross-team collaboration to enhance customer engagement and operational efficien...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$125K - $150K *

Tackle the complexities of warehouse and logistics technology. Lead strategy, optimize WMS solutions, and enhance supply chain efficiencies while fostering collaboration with stakeholders to support b...

3 weeks ago

  •   8 - 10 years exp.  •   Food & Beverages

$171K - $225K *

Drive progress at the forefront of systems engineering by analyzing user requirements and leading design initiatives. Collaborate closely with teams to integrate cutting-edge technology and ensure sys...

3 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$175K - $250K *

Join a team that's shaping the future of data center technology by building strategic partnerships. Leverage executive relationships and industry insights to drive innovative cooling solutions and inf...

2 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$150K - $180K *

Lead transformative CX AI delivery initiatives, managing a $15-20M portfolio. Collaborate with cross-functional teams to drive measurable outcomes, stabilize programs, and foster client relationships...

Calgary, ABIn-Person

5 days ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Lead transformative CX AI delivery initiatives, managing a diverse portfolio to drive measurable outcomes. Collaborate with client executives, optimize delivery models, and mentor teams to ensure succ...

Edmonton, ABIn-Person

5 days ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Accelerate progress at the forefront of CX AI delivery, leading complex programs to measurable outcomes. Manage a diverse portfolio, drive client engagement, and foster innovation in AI-driven solutio...

Toronto, ONRemote

5 days ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Transform client experiences by leading AI-driven contact center solutions. Manage a diverse portfolio, ensuring delivery excellence and strategic growth while mentoring a high-performance team in a d...

Vancouver, BCIn-Person

5 days ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Oversee the delivery of complex CX AI programs, ensuring measurable outcomes and client satisfaction. Lead a multidisciplinary team, manage a $15-20M portfolio, and drive growth through strategic part...

Toronto, ONIn-Person

5 days ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Join a dynamic team to lead CX AI delivery, transforming complex programs into measurable outcomes. Manage a $15-20M portfolio, drive client engagement, and foster innovation in AI-driven customer exp...

5 days ago

  •   8 - 10 years exp.  •   Information Technology

$108K - $130K *

Lead the charge in delivering innovative electric utility projects while supervising a dynamic team of engineers. Drive quality, foster collaboration, and enhance client relationships to ensure succes...

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$184K - $254K *

Drive transformative initiatives by leading cross-functional teams, managing complex projects, and fostering stakeholder relationships to achieve strategic goals and enhance organizational effectivene...

Yesterday

  •   5 - 7 years exp.  •   Healthcare

$204K - $306K *

Design and implement a transformative AI product strategy for customer support, leading cross-functional teams to optimize delivery, enhance user experiences, and drive business outcomes while managin...

3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$220K - $330K *

Unlock potential by leading high-performing solution engineering teams in Financial Services. Drive pre-sales strategies, mentor talent, and enhance customer experiences through innovative AI solution...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$125K - $140K *

Help us scale and enhance support operations in telehealth by leading managers, optimizing workflows, and integrating technology to improve customer experience while maintaining quality and compliance...

RemoteRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$88K - $105K *

Oversee collaboration between government agencies to drive successful outcomes. Engage diverse audiences with technical concepts and ensure program objectives in science and technology are met through...

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$172K - $223K *

Lead the field services strategy for large-scale AI infrastructure, ensuring operational excellence and customer satisfaction. Collaborate with cross-functional teams to enhance service delivery and d...

RemoteRemote

Reposted yesterday

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$204K - $306K *

Champion cutting-edge AI strategies for customer support, overseeing product management and cross-functional teams to enhance user experiences while driving measurable business outcomes in a fast-pace...

3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$180K - $250K *

Lead the charge in our cybersecurity operations, overseeing teams and strategies to enhance effective security monitoring and incident response while ensuring top-notch service delivery across diverse...

Virginia, USRemote

Reposted 5 days ago

  •   11 - 15 years exp.  •   Information Technology

$77K - $100K *

Transform IT support by delivering exceptional desktop and end-user assistance, ensuring seamless technology for executives and events. Collaborate with senior staff to troubleshoot issues and enhance...

Today

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$195K - $220K *

Drive the AI transformation of finance and customer management, leading product innovation for cloud ERP solutions. Shape strategy, build a high-performing team, and deliver measurable AI value to enh...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$90K - $110K *

Oversee the execution of global IT Asset Disposition services, ensuring operational efficiency and high customer satisfaction. Act as the key link between clients and service providers, driving improv...

Dallas, TXRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.

  • What qualifications are typically required for Director of Technical Support jobs?question toggle

    Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.

  • How much do Director of Technical Support jobs pay?question toggle

    Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.

  • Where can I find Director of Technical Support jobs paying $100,000 or more?question toggle

    Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.