Director of Technical Support Jobs

Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.

Common Responsibilities

  • Develop support strategies, service processes, and performance goals.
  • Hire, coach, and lead technical support managers and teams.
  • Monitor metrics such as response and resolution times, customer satisfaction, and case volume.
  • Improve escalation management, troubleshooting resources, and knowledge bases.
  • Work with product and engineering teams to identify recurring issues and inform product improvements.
  • Manage budgets, staffing plans, tools, and operational priorities.

Skills and Experience Employers Seek

Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.

Find Director of Technical Support Jobs

Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.

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$139K - $191K *

Lead a high-performing engineering team to optimize processes, drive innovation, and enhance operational excellence in a dynamic environment. Oversee project planning, resource management, and complia...

1 week ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Elevate the aftermarket business by leading a dynamic team to enhance customer satisfaction, drive growth, and implement innovative strategies that ensure operational excellence and profitability...

6 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$110K - $140K *

Transform project delivery by leading Oracle Cloud initiatives, ensuring alignment with business goals. Drive successful outcomes through effective stakeholder management, resource allocation, and col...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$120K - $150K *

Empower your career by leading the development of innovative technical training programs for engineers and support teams, ensuring alignment with global standards and optimizing workforce readiness in...

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$130K - $155K *

Help us drive strategic direction and growth of our aerospace product line while managing profitability and cross-functional teams to deliver exceptional customer value and compliance with performance...

Reposted 2 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$186K - $305K *

Drive strategic IT initiatives by collaborating with Global Operations to enhance processes, align technology roadmaps, and ensure operational excellence through effective stakeholder engagement and i...

Today

  •   8 - 10 years exp.  •   Healthcare

$110K - $135K *

Transform your career by leading technical formulation initiatives for ophthalmic sterile drug products, driving new product introductions, and resolving complex formulation challenges in a collaborat...

Arnprior, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$125K - $135K *

Lead the technology strategy for a dynamic software development team, overseeing modernization efforts and AI integration across multiple product lines. Foster innovation, accountability, and continuo...

Georgia, USRemote

5 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$200K - $260K *

Lead the charge in transforming healthcare infrastructure by overseeing enterprise technology operations, including Epic EHR systems, while supporting a new hospital’s design and operational readiness...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Staffing

$125K - $150K *

Join a dynamic team to lead multi-site logistics operations, driving performance and customer satisfaction. Collaborate with site leaders and executives to foster a culture of accountability and conti...

2 days ago

  •   5 - 7 years exp.  •   Transportation

$125K - $150K *

Lead operational excellence across multiple manufacturing facilities, driving engineering, maintenance, and capital initiatives to enhance reliability and productivity. Collaborate with key stakeholde...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Shape the future of production performance by providing expert technical support for Electrical Submersible Pumping (ESP) systems, collaborating with teams to optimize solutions and enhance asset valu...

Leduc, ABIn-Person

1 week ago

  •   Less than 5 years exp.  •   Energy & Utilities

$90K - $110K *

Join a team that's transforming electrical construction by managing large-scale projects. Lead the execution of assigned scopes, ensuring safety, quality, and timely delivery while collaborating with...

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Join a dynamic team as a technical guide, translating complex needs into practical solutions, driving deal execution, and ensuring customer success through robust architectural designs and strategic c...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Take ownership of program management and cloud governance, leading multi-cloud initiatives while ensuring quality, staffing, and client relationships across diverse task areas. Collaborate with techni...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$135K - $160K *

Accelerate progress at our PMO by leading a team of program managers to drive new product introductions from concept to launch, ensuring quality and efficiency in hardware programs while collaborating...

3 days ago

  •   8 - 10 years exp.  •   Food & Beverages

$125K - $150K *

Lead the charge in operational excellence for a Data Center Services unit, driving performance, workforce development, and customer satisfaction across multiple locations while overseeing mission-crit...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$100K - $120K *

Drive quality excellence by leading a dynamic team to enhance manufacturing processes, ensuring compliance and customer satisfaction across multiple sites while fostering a culture of continuous impro...

2 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$130K - $160K *

Drive enterprise transformation initiatives by implementing the Mueller Operating System. Collaborate across functions to ensure effective execution and measurable progress while fostering accountabil...

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Monitor and track installation status for afloat units; analyze cost, schedule, performance data; develop operational schedules; and perform critical analyses to ensure project success and efficiency...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $115K *

Lead the charge in optimizing our global IT systems, ensuring seamless tech support, automating processes, and enhancing employee experiences for a highly distributed workforce using innovative SaaS a...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Tackle complex customer program management by ensuring timely delivery and alignment across teams. Lead cross-functional collaborations, drive risk management, and enhance customer satisfaction throug...

2 weeks ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$76K - $102K *

Take ownership of site safety and operational excellence, driving employee engagement and performance. Collaborate with teams to implement strategic initiatives, ensuring adherence to safety standards...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Lead and scale Operations & Maintenance for mission-critical AI infrastructure. Collaborate with cross-functional teams to establish reliable processes and drive operational excellence across multiple...

1 week ago

  •   5 - 7 years exp.  •   Staffing

$90K - $110K *

Lead multifamily property operations, driving excellence in maintenance, leasing, and resident services while enhancing financial performance and team development across a diverse portfolio...

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.

  • What qualifications are typically required for Director of Technical Support jobs?question toggle

    Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.

  • How much do Director of Technical Support jobs pay?question toggle

    Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.

  • Where can I find Director of Technical Support jobs paying $100,000 or more?question toggle

    Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.