Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$100K - $130K *

Transform client experiences by leading document processing and mail operations. Oversee service delivery, enhance client relationships, and drive operational efficiency in a high-volume environment t...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$100K - $130K *

Reimagine customer service excellence by leading strategic initiatives in aviation MRO. Drive exceptional experiences, optimize operational processes, and collaborate across teams to enhance service d...

1 week ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$90K - $120K *

Drive your career with a leadership role that shapes customer service strategy, enhances team performance, and fosters exceptional client relationships while improving operational efficiency and satis...

4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$120K - $150K *

Join a dynamic team as you manage client relationships, ensuring delivery excellence and strategic alignment. Lead internal collaboration and communications while driving projects to success, fosterin...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Business Services

$100K - $130K *

Oversee service delivery operations, ensuring optimal performance through effective leadership, workforce management, and continuous improvement strategies, while enhancing customer satisfaction and o...

2 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$120K - $150K *

Oversee the performance and strategy of a $7B distribution network, driving operational excellence and service improvements for restaurant operations. Engage with stakeholders and implement data-drive...

3 days ago

  •   8 - 10 years exp.  •   Food & Beverages

$150K - $180K *

Lead the charge in delivering a premier customer experience by overseeing multi-national customer care operations, defining strategies, enhancing KPIs, and fostering a culture of continuous improvemen...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Business Services

$100K - $130K *

Elevate customer service excellence across all brands by leading a high-performing team that delivers unified, best-in-class service. Drive strategy and operational improvements to enhance customer sa...

4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$100K - $130K *

Accelerate progress at building a high-performing customer service organization. Oversee operations across multiple brands, ensuring exceptional service, team cohesion, and alignment with company grow...

4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$100K - $130K *

Transform customer service excellence by leading a unified strategy across five brands, enhancing team performance, and delivering best-in-class experiences aligned with growth goals. Drive operationa...

4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$100K - $130K *

Pioneer the development of innovative customer service solutions, building a robust infrastructure to enhance operational efficiency while driving customer satisfaction across diverse segments in a dy...

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$113K - $132K *

Lead strategic operational initiatives to enhance care coordination and improve healthcare delivery outcomes. Collaborate with teams to manage resources, drive performance, and ensure compliance while...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$237K - $344K *

Join a team that's dedicated to driving strategic value within large-scale Salesforce transformations. You'll lead impactful delivery engagements, ensure operational excellence, and identify opportuni...

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$237K - $344K *

Transform business outcomes through strategic guidance and execution in complex Salesforce engagements. Drive measurable KPIs and modernize operations while identifying growth opportunities and ensuri...

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$135K - $180K *

Champion exceptional customer experiences by leading a dynamic team focused on service excellence and operational efficiency, while driving strategic improvements and cross-functional collaboration ac...

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$100K - $130K *

Empower growth by leading a Customer Success team to enhance client satisfaction, retention, and revenue. Drive strategic initiatives, manage key relationships, and foster a culture of continuous impr...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $150K *

Join a team that's building a dealer network from the ground up. Drive sales growth, establish market presence, and lead a dynamic team while shaping the future of the brand in North America. A hands...

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$100K - $150K *

Join as a sales leader to drive regional growth, build customer partnerships, and expand market presence in the ingredients industry while achieving revenue targets and delivering high-value solutions...

3 days ago

  •   5 - 7 years exp.  •   Food & Beverages

$140K - $160K *

Unlock potential by driving revenue growth in the Pharma & OTC space through strategic sales, client relationship management, and innovative digital solutions. Lead and expand partnerships while ident...

2 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$136K - $160K *

Advance your career by leading operations and growth strategies within a dynamic client services environment while driving profitability and ensuring customer satisfaction across assigned accounts...

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$125K - $150K *

Drive your career with a dynamic leadership role overseeing client services, ensuring excellence in project execution, and fostering strong cross-departmental collaborations to enhance the client expe...

2 days ago

  •   8 - 10 years exp.  •   Business Services

$165K - $269K *

Lead transformative sales efforts to optimize commercial revenue and drive growth across markets. Collaborate with the executive team to execute strategies, elevate team performance, and enhance custo...

1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$77K - $115K *

Shape the future of customer relationships by driving strategic account growth through innovative business plans and collaborative marketing initiatives. Lead efforts to exceed sales targets while fos...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$77K - $115K *

Transform customer relationships by developing strategic business plans to drive growth, achieve sales objectives, and leverage cross-functional collaboration. Provide exceptional leadership and commu...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$77K - $115K *

Champion customer relationships by driving account performance, crafting business plans, and enhancing collaboration with sales and marketing teams to achieve strategic growth and exceed targets withi...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.