Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$100K - $130K *

Transform client experiences by leading document processing and mail operations. Oversee service delivery, enhance client relationships, and drive operational efficiency in a high-volume environment t...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$143K - $286K *

Discover a transformative leadership role driving global customer experience strategy, fostering innovation and operational excellence while building a high-performing team across diverse markets to e...

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$100K - $130K *

Oversee service delivery operations, ensuring optimal performance through effective leadership, workforce management, and continuous improvement strategies, while enhancing customer satisfaction and o...

1 week ago

  •   8 - 10 years exp.  •   Technical Services

$150K - $180K *

Lead the charge in delivering a premier customer experience by overseeing multi-national customer care operations, defining strategies, enhancing KPIs, and fostering a culture of continuous improvemen...

Reposted yesterday

  •   8 - 10 years exp.  •   Business Services

$143K - $194K *

Drive data-driven insights for cross-functional teams, transforming complex analytics into strategic narratives that enhance customer service leadership's decision-making capabilities while maintainin...

4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$100K - $130K *

Elevate customer service excellence across all brands by leading a high-performing team that delivers unified, best-in-class service. Drive strategy and operational improvements to enhance customer sa...

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$100K - $130K *

Accelerate progress at building a high-performing customer service organization. Oversee operations across multiple brands, ensuring exceptional service, team cohesion, and alignment with company grow...

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$100K - $130K *

Transform customer service excellence by leading a unified strategy across five brands, enhancing team performance, and delivering best-in-class experiences aligned with growth goals. Drive operationa...

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$100K - $130K *

Pioneer the development of innovative customer service solutions, building a robust infrastructure to enhance operational efficiency while driving customer satisfaction across diverse segments in a dy...

Today

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$113K - $132K *

Lead strategic operational initiatives to enhance care coordination and improve healthcare delivery outcomes. Collaborate with teams to manage resources, drive performance, and ensure compliance while...

3 days ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $150K *

Partner with us to drive strategic sales initiatives in international freight forwarding, managing the entire sales cycle while cultivating strong relationships and leveraging expertise in air and oce...

1 week ago

  •   8 - 10 years exp.  •   Transportation

$237K - $344K *

Join a team that's dedicated to driving strategic value within large-scale Salesforce transformations. You'll lead impactful delivery engagements, ensure operational excellence, and identify opportuni...

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$237K - $344K *

Transform business outcomes through strategic guidance and execution in complex Salesforce engagements. Drive measurable KPIs and modernize operations while identifying growth opportunities and ensuri...

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$120K - $150K *

Drive transformation in customer support by leading operations and teams, enhancing quality and reducing costs while leveraging AI solutions for scalability and efficiency...

1 month ago

  •   Less than 5 years exp.  •   Business Services

$120K - $180K *

Transform operations by leading teams in manufacturing and engineering, ensuring excellence in safety, quality, and efficiency while fostering a culture of pride and innovation to support organization...

3 weeks ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$135K - $180K *

Champion exceptional customer experiences by leading a dynamic team focused on service excellence and operational efficiency, while driving strategic improvements and cross-functional collaboration ac...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$100K - $130K *

Empower growth by leading a Customer Success team to enhance client satisfaction, retention, and revenue. Drive strategic initiatives, manage key relationships, and foster a culture of continuous impr...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $150K *

Join a team that's building a dealer network from the ground up. Drive sales growth, establish market presence, and lead a dynamic team while shaping the future of the brand in North America. A hands...

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$90K - $130K *

Take ownership of regional business development initiatives, driving sales and expanding client relationships within pharmaceutical and biotech sectors. Collaborate with teams to optimize strategies a...

Reposted 4 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$85K - $100K *

Empower teams to deliver legendary customer service by analyzing performance, improving processes, and resolving escalated issues. Lead a department focused on enhancing customer satisfaction and fost...

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$85K - $100K *

Transform customer experience by leading our dedicated teams to deliver exceptional service, enhance performance standards and drive continuous improvement in a dynamic, fast-paced environment...

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$85K - $100K *

Deliver exceptional customer service by leading, coaching, and evolving teams. Oversee daily operations, enhance efficiency, and drive performance to ensure unparalleled customer experiences in a high...

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$85K - $100K *

Inspire a high-performing customer service team, manage daily operations, and enhance service quality by implementing effective strategies to resolve customer issues and improve team efficiency...

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$85K - $100K *

Elevate customer experiences by leading a high-performing team, ensuring exceptional service delivery, while identifying areas for improvement and resolving escalated issues effectively. Embrace team...

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$136K - $160K *

Advance your career by leading operations and growth strategies within a dynamic client services environment while driving profitability and ensuring customer satisfaction across assigned accounts...

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.