Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

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$204K - $226K *

Lead data governance legal strategy, ensure compliance with AI and data laws, and negotiate key agreements across business functions to safeguard rights and drive innovation while meeting regulatory o...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Healthcare

$133K - $272K *

Unlock potential by leading enterprise incident management to safeguard customer success. Collaborate across functions to enhance operational rigor and ensure swift resolution of incidents, driving a...

US-AnywhereRemote

Reposted today

  •   8 - 10 years exp.  •   Enterprise Technology

$95K - $115K *

Transform project delivery by leading comprehensive initiatives, ensuring timelines and budgets are met while fostering stakeholder communication and team collaboration. Drive quality through proactiv...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $120K *

Accelerate digital transformation by managing end-to-end consultative sales cycles, building key executive relationships, and driving growth with innovative Salesforce solutions for enterprise clients...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$150K - $180K *

Unlock potential by shaping technical strategies and driving large-scale programs that enhance the Analytics Platform, ensuring seamless cross-organization collaboration and delivering reliable soluti...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$75K - $95K *

Drive business success by managing strategic partner relationships, enhancing market presence and identifying growth opportunities. Collaborate with leadership and conduct regular reviews to maximize...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Transportation

$160K - $200K *

Accelerate growth by managing strategic alliances with System Integrators. Foster relationships, drive go-to-market strategies, and ensure partner success while collaborating across teams to enhance j...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$160K - $200K *

Strategize technology partnerships within Finance and Administration to optimize processes, drive digital transformation, and enhance compliance and productivity. Lead cross-functional teams, ensuring...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$76K - $115K *

Drive customer success by owning onboarding, adoption, and retention of Virtual Agents. Leverage data and insights to enhance usage, resolve issues, and collaborate across teams, ensuring clients maxi...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$187K - $260K *

Analyze and optimize the end-to-end credit conversion experience, driving growth by eliminating friction, enhancing user engagement, and improving customer satisfaction in a fast-paced, innovative env...

US-AnywhereRemote

1 month ago

  •   8 - 10 years exp.  •   Finance & Insurance

$110K - $130K *

Optimize client experiences by leading an Account Management team to drive retention and growth. Oversee performance metrics, strategic engagement, and operational excellence while collaborating cross...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Business Services

$215K - $245K *

Lead the charge in shaping a comprehensive Medicare Advantage strategy by leveraging extensive expertise to enhance member experience and operational efficiencies, while collaborating with cross-funct...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$70K - $100K *

Lead the implementation of educational solutions for diverse clients, managing projects from inception to completion. Collaborate with stakeholders to address needs, drive adoption, and enhance custom...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$220K - $298K *

Shape the future of biopharmaceutical launches by leading global Launch Excellence initiatives, driving operational excellence, and fostering collaboration across diverse teams to enhance launch readi...

US-AnywhereRemote

2 weeks ago

  •   15+ years exp.  •   Pharmaceuticals & Biotech

$90K - $110K *

Transform client relationships as a Senior Account Manager, driving satisfaction and project success for healthcare payers. Leverage your expertise to influence outcomes and foster collaboration withi...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Healthcare

$86K - $138K *

Grow your career by leveraging your expertise in omnichannel engagement to enhance member experiences through data-driven insights, product management, and innovative solutions that align with operati...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$120K - $125K *

Transform healthcare by leading clinical initiatives, fostering partnerships, and driving quality improvement. Leverage your expertise to promote evidence-based practices and enhance outcomes across d...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Healthcare

$185K - $344K *

Play a key role in driving product strategy and governance for data products, ensuring innovation and adoption across patient journey domains. Collaborate with cross-functional teams to enhance analyt...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $180K *

Shape the future of our Total Rewards & People Services by leading global teams and driving strategic initiatives that enhance compensation, benefits, payroll, and HR technology, ensuring operational...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Business Services

$95K - $110K *

Lead a transformative People function, enhancing talent attraction, development, and employee experience through strategic partnerships and data-driven initiatives. Drive culture, compliance, and perf...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Business Services

$123K - $160K *

Shape the future of event data management by leading the product direction for data pipelines, collaborating with engineering to enhance data ingestion and governance, while optimizing cross-functiona...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$121K - $192K *

Grow enterprise accounts by driving retention, upselling, and deepening strategic relationships. Collaborate with stakeholders to execute impactful account plans and lead the full commercial cycle. Sh...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$121K - $192K *

Drive growth by managing enterprise accounts, ensuring retention, and expanding relationships. Partner strategically with customers to tailor solutions that align with their objectives, creating measu...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Drive customer success by onboarding IoT device users, troubleshooting connectivity issues, and providing expert training to enhance platform utilization. Collaborate with teams to resolve escalated p...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$125K - $150K *

Drive product innovation by designing and implementing systems that enhance operations. Collaborate across teams to automate workflows, analyze data for decision-making, and create impactful solutions...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.