Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

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$170K - $220K *

Elevate enterprise sales effectiveness by optimizing deal governance, automation, and policy management. Lead a strong team through a pivotal transition while enhancing operational excellence and buil...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

$95K - $150K *

Drive growth by managing a portfolio of mid-sized customers, leading deal teams, nurturing relationships, and achieving revenue targets, while being a customer advocate and collaborating across intern...

US-AnywhereRemote

4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $175K *

Champion a global total rewards strategy that attracts and retains talent, while ensuring competitive compensation and compliance across geographies, looking through a data-driven and people-first len...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$150K - $180K *

Empower organizational growth by integrating commercial intelligence insights to enhance pricing strategies, competitive positioning, and sales effectiveness, driving data-driven decisions that impact...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$90K - $110K *

Drive the success of clinical trials from strategic planning to execution, overseeing projects, managing timelines and budgets, and ensuring compliance with regulations while collaborating cross-funct...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$120K - $180K *

Empower your career by leading new business development in the BFSI sector. Use your expertise to build strategic partnerships and drive new client acquisitions with C-level executives across banking...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$100K - $130K *

Transform customer implementations by leading cross-functional teams on complex projects. Own the entire lifecycle from sales handoff to deployment, ensuring exceptional experiences as you manage mult...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Healthcare

$125K - $164K *

Drive the AI product strategy and roadmap, ensuring alignment with high-value customer needs while overseeing the incubation and validation of innovative AI solutions that deliver measurable business...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$154K - $168K *

Join a team that drives strategic pricing initiatives to optimize commercial outcomes for complex deals. Collaborate with cross-functional teams to develop value-based pricing strategies that enhance...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$152K - $283K *

Join a team that's redefining product launch success in the life sciences sector, driving strategic initiatives and collaborating cross-functionally to enhance customer engagement, operational excelle...

US-AnywhereRemote

Reposted today

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$120K - $150K *

Inspire innovative digital learning experiences in math education, leading a talented team of Learning Experience Designers to create engaging, impactful resources grounded in research, collaboration...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$120K - $150K *

Lead the charge in operational excellence by enhancing global supply chain, logistics, and inventory processes. Shape strategic initiatives to optimize fulfillment, improve compliance, and drive cross...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$152K - $190K *

Join a dynamic team to lead strategic digital and AI initiatives, strengthen client relationships, and drive impactful outcomes across evolving project landscapes. Cultivate partnerships while oversee...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$157K - $197K *

Empower growth by leading a pre-sales technical team and engaging with customers. Drive strategic initiatives, enhance product strategies, and coach high-performing teams to achieve rapid objectives i...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $150K *

Champion technical leadership by guiding client teams in the design, implementation, and operational support of dynamic data platforms while fostering relationships to drive success across multiple cu...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$173K - $250K *

Lead innovative clinical management initiatives to enhance healthcare quality, ensuring compliance with all regulations while managing utilization trends and overseeing medical necessity reviews in a...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$64K - $96K *

Transform customer relations by managing small accounts and engaging leads. Collaborate with Sales and Marketing to enhance overall customer experience while adapting to evolving processes and priorit...

US-AnywhereRemote

2 days ago

  •   Less than 5 years exp.  •   Food & Beverages

$120K - $150K *

Champion innovative strategies to drive operational excellence in value-based care. Lead a talented team to execute market initiatives, manage payer contracts, and enhance growth metrics across divers...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Healthcare

$70K - $95K *

Drive impactful marketing initiatives by planning and executing multi-channel campaigns. Collaborate with leadership and partners to enhance customer engagement, retention, and brand visibility in a d...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$215K - $315K *

Champion data-driven storytelling by transforming economic insights into compelling narratives that resonate with external audiences, enhancing brand reputation and engagement through innovative use o...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$175K - $225K *

Lead impactful fundraising strategies and client engagements to strengthen healthcare and academic missions. Drive team performance and operational excellence while promoting growth and innovation acr...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$90K - $115K *

Champion end-to-end service delivery across IT projects, ensuring seamless onboarding, exceptional quality, and proactive leadership of cross-functional teams while managing project financials to driv...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$197K - $221K *

Champion client-focused technical delivery by leading multidisciplinary teams, ensuring exceptional design quality and project success. Oversee the entire project lifecycle from concept to execution w...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$84K - $106K *

Manage customer portfolios to drive growth and deliver tailored solutions. Collaborate across teams and with clients to exceed revenue goals while ensuring satisfaction and fostering strong relationsh...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$180K - $216K *

Champion complex enterprise relationships by driving renewals and expanding platform adoption. Engage CxO-level stakeholders to align solutions with business goals and ensure account growth through st...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.