Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

Jumpstart Your Career with Ladders

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$85K - $100K *

Contribute to customer success by onboarding clients and enhancing their experience with UpGuard's cybersecurity solutions, ensuring effective usage and fostering strong relationships to drive engagem...

US-AnywhereRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$105K - $125K *

Transform your career as a Product Marketing Manager, driving impactful go-to-market strategies through buyer research and messaging frameworks. Collaborate across teams to translate platform capabili...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$125K - $160K *

Lead the charge in shaping a scalable, repeatable delivery model for customer migrations, ensuring optimized execution and enhanced customer experiences across global teams. Drive operational excellen...

US-AnywhereRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$198K - $257K *

Champion a high-performing sales team focused on small to mid-sized businesses. Drive team success through development, relationship-building, and strategic problem-solving in a collaborative environm...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$180K - $228K *

Drive operational excellence by leading a diverse team focused on enhancing system reliability and availability through effective processes, project support, and proactive risk mitigation...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$154K - $193K *

Drive transformative initiatives for enterprise accounts, ensuring strategic customer success. Lead comprehensive value-focused engagement to foster deep business relationships and achieve measurable...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$76K - $110K *

Join us to lead complex projects from start to finish, managing timelines, budgets, and stakeholder communications. Leverage your project management expertise to drive results across multiple brands w...

US-AnywhereRemote

1 month ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$170K - $200K *

Lead the charge in developing a high-performing global account management team, driving retention and growth among enterprise clients. Cultivate executive relationships and establish customer-centric...

US-AnywhereRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$90K - $120K *

Unlock potential by guiding customers through their security journeys, leveraging your bilingual skills and SaaS expertise to foster long-term success, ensure customer satisfaction, and enhance compli...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $200K *

Transform global sales enablement strategy to enhance execution and effectiveness. Lead training, standardize processes, and empower teams to drive commercial success through strong collaboration with...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Business Services

$150K - $170K *

Accelerate progress at a dynamic organization by leading end-to-end go-to-market strategies, driving cross-functional alignment, and enhancing sales enablement to deliver measurable revenue outcomes a...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$190K - $230K *

Lead transformative customer engagement and delivery processes, ensuring high-quality outcomes and robust governance for complex IT programs. Cultivate strong customer relationships to drive satisfact...

US-AnywhereRemote

4 days ago

  •   11 - 15 years exp.  •   Education, Government & Non-Profit

$190K - $230K *

Advance your career by leading customer engagement and delivery processes, ensuring quality assurance across all program tasks while nurturing relationships with stakeholders to drive success and comp...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Education, Government & Non-Profit

$120K - $180K *

Lead the charge in driving enterprise sales growth through strategic development of regional go-to-market strategies and standardized playbooks, while developing a high-performing sales team to achiev...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$167K - $230K *

Lead the charge in enhancing operational efficiency for Market Access teams, driving strategic initiatives that optimize customer interactions, and fostering collaboration across functions to deliver...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$90K - $130K *

Transform client relationships by leading strategic marketing initiatives, managing financial performance, and mentoring teams to deliver innovative solutions while ensuring client satisfaction and gr...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$283K - $425K *

Empower an innovative Total Rewards strategy that enhances our global compensation, benefits, and compliance practices. Lead automation and AI initiatives while collaborating with executives to optimi...

US-AnywhereRemote

3 weeks ago

  •   11 - 15 years exp.  •   Business Services

$155K - $210K *

Lead the charge in defining and executing go-to-market strategies, turning ambiguity into actionable plans. Collaborate with senior leaders to enhance sales capacity, target setting, and strategic ana...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Accelerate client success by managing a portfolio of accounts, driving adoption, and ensuring satisfaction through expert guidance on Salesforce and Litify solutions, enabling significant organization...

US-AnywhereRemote

1 month ago

  •   Less than 5 years exp.  •   Enterprise Technology

$153K - $273K *

Drive excellence in Financial Operations by leading Source-to-Pay and Compensation Operations. Build best-in-class processes, promote automation, and enhance employee and vendor experiences in a dynam...

US-AnywhereRemote

4 days ago

  •   11 - 15 years exp.  •   Finance & Insurance

$90K - $120K *

Champion operational excellence by leading the product support team. Ensure outstanding service delivery, streamline support processes, and advocate for customer needs while collaborating with enginee...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$147K - $273K *

Grow your career with a leading Customer Success team, managing enterprise accounts and enhancing client relationships through innovative strategies and coaching. Drive measurable outcomes and foster...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Legal & Accounting

$228K - $263K *

Create a global demand generation strategy that drives growth, aligning Sales and Marketing. Lead a high-performing team to execute integrated campaigns, leveraging data analytics for optimization and...

US-AnywhereRemote

Reposted 4 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$117K - $206K *

Drive growth by selling predictive solutions, cultivating strong customer relationships, and consistently exceeding sales targets. Leverage your expertise to navigate complex sales cycles and close hi...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $105K *

Drive impactful customer success by managing accounts, fostering relationships, and ensuring RQI Portfolio adoption to meet financial and customer health goals. Utilize a consultative approach while s...

US-AnywhereRemote

Reposted today

  •   5 - 7 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.