Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

Jumpstart Your Career with Ladders

Ladders provides tools, resources, and opportunities that can help you take that ambitious step forward on your career path. Begin your journey today with Ladders.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
More
1
caret down

$133K - $173K *

Innovate retention strategies by leading a transformative renewals motion that drives revenue growth, enhances customer experience, and simplifies processes through data-driven decision-making and sca...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Business Services

$135K - $165K *

Empower client success through strategic relationship management and service delivery oversight. Drive governance, enhance service quality, and ensure client satisfaction for a portfolio of Oracle man...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$118K - $160K *

Lead the charge in guiding government and education clients through cloud adoption and AI transformation. Collaborate across teams to develop strategies that drive customer success and optimize missio...

US-AnywhereRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$125K - $150K *

Transform the sales landscape by leading and scaling our small and mid-market sales team, driving strategic initiatives, and coaching talent to exceed sales targets while leveraging advanced technolog...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$250K - $280K *

Innovate strategic growth by leading sales efforts, expanding client relations, and developing new markets. Collaborate with teams to align on go-to-market strategies and achieve sustainable revenue g...

US-AnywhereRemote

1 week ago

  •   11 - 15 years exp.  •   Healthcare

$220K - $240K *

Join a team that's at the forefront of data security, optimizing customer success through technical expertise and relationship building. Leverage your skills to enhance client engagement and drive max...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$110K - $130K *

Champion partner success by leading strategic engagement, ensuring growth, retention, and team development while delivering innovative strategies and insights that enhance overall portfolio health and...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Business Services

$100K - $120K *

Optimize customer experiences by managing service delivery and ensuring effective communication across all stages of engagement. Drive operational excellence while advocating for customer needs and en...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Drive strategic growth and client satisfaction by managing complex relationships, delivering innovative solutions, and executing high-impact initiatives. Collaborate cross-functionally to meet client...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$125K - $150K *

Drive strategic growth by building and managing partnerships, enhancing collaboration across healthcare. Own key relationships and empower teams to identify new opportunities while shaping TailorMed's...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Healthcare

$150K - $180K *

Drive the strategic vision for Technical Support, enhancing service delivery and operational efficiency while championing AI transformation and innovation to elevate customer experience and achieve bu...

US-AnywhereRemote

4 weeks ago

  •   11 - 15 years exp.  •   Technical Services

$183K - $209K *

Drive the strategy and execution of revenue enablement programs, empowering teams to achieve aggressive targets. Lead and mentor a global team, architect onboarding frameworks, and develop effective l...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Join a team that's redefining product marketing in a high-growth AI-centric environment. Lead strategic initiatives, own key messaging, and shape impactful marketing efforts that engage shop owners an...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$190K - $260K *

Lead and enhance multi-channel Customer Experience operations, ensuring exceptional customer satisfaction and performance metrics across Phone, Email, and Chat. Drive strategic improvements and develo...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$170K - $215K *

Deliver strategic growth through partnerships, overseeing commercial initiatives and team leadership while collaborating cross-functionally to identify, negotiate, and implement impactful alliances in...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$210K - $248K *

Join us to lead and inspire our Mid Market Customer Success teams, driving strategy and engagement while ensuring retention and expansion in a dynamic B2B SaaS environment. Shape customer outcomes and...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$292K - $466K *

Champion the evolution of customer identity and access management, leading engineering teams to innovate and execute key strategies that enhance the user experience across platforms while ensuring rob...

US-AnywhereRemote

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$130K - $150K *

Accelerate strategic partner growth through visionary sales leadership, driving revenue and pipeline expansion while cultivating dynamic relationships and actionable growth strategies. Own the partner...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$119K - $180K *

Shape operational excellence by owning the annual operating plan, leveraging data for informed decision-making, and collaborating with senior leaders to enhance performance and efficiency in a high-im...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$60K - $250K *

Join a team that's dedicated to enhancing client relationships and driving growth through strategic analysis and operational excellence. Utilize your industry knowledge to support healthcare staffing...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Staffing

$150K - $180K *

Lead the strategy and execution of enterprise applications and data management. Own product roadmaps, ensure system efficiency, and build a high-performing team while driving innovation through AI and...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$85K - $100K *

Take ownership of CRM strategies and campaign management to enhance B2B marketing effectiveness. Collaborate with cross-functional teams to optimize data-driven marketing initiatives, ensure data qual...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$115K - $155K *

Shape the future of account-based marketing by designing and executing targeted 1:1 and 1:few programs for strategic accounts, driving pipeline growth and revenue through innovative insights and colla...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$140K - $190K *

Engage and execute the enterprise narrative, ensuring consistent messaging and cross-functional collaboration while driving executive positioning and market insights into actionable strategies for the...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$110K - $130K *

Drive customer satisfaction by leading a high-performing Customer Care team. Oversee strategy, structure, and growth of support operations for court management products, leveraging AI/automation to en...

US-AnywhereRemote

5 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.