Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$120K - $145K *

Empower holistic customer engagement by leading the CRM strategy and lifecycle communications. Own data integration, multi-channel marketing, and team development to foster personalized, impactful rel...

6 days ago

  •   8 - 10 years exp.  •   Business Services

$180K - $220K *

Drive strategic commercial leadership to enhance growth, foster customer relationships, and optimize organizational performance, ensuring alignment across diverse functions and developing high-value c...

4 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$125K - $150K *

Unlock potential by cultivating strong client relationships, driving sales strategy, and fostering collaboration among teams to ensure tailored solutions meet client needs, while effectively managing...

US-AnywhereRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$95K - $119K *

Accelerate progress at a growing organization by leading a dynamic customer service team. Manage operations across multiple states, ensuring top-notch customer experiences while driving performance an...

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Join a team that's redefining marketing excellence through strategic leadership, creative direction, and hands-on execution to drive brand success and business growth across diverse platforms and init...

2 days ago

  •   5 - 7 years exp.  •   Media

$150K - $180K *

Unlock potential by joining a dynamic team where you’ll drive strategic sales, develop key relationships, and influence go-to-market strategies for a rapidly evolving payments landscape, making signif...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Business Services

$100K - $120K *

Elevate your career by leading a high-performing sales team, driving revenue growth through innovative strategies, and fostering key client relationships to unlock new market opportunities in a dynami...

2 weeks ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$100K - $120K *

Lead the charge in driving sales growth by developing strategic plans and mentoring a high-performance team while building strong client relationships and identifying market opportunities for success...

2 weeks ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$120K - $150K *

Deliver innovative sales solutions, leveraging strong leadership and deep supply chain expertise to drive business growth and client engagement across key industry verticals, while ensuring alignment...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Transportation

$120K - $150K *

Join a team that's transforming enterprise sales by designing and selling innovative logistics solutions across industry verticals. Leverage your expertise in supply chain management to drive growth a...

Brampton, ONIn-Person

5 days ago

  •   5 - 7 years exp.  •   Transportation

$87K - $100K *

Drive growth by leading an inside sales team focused on partner recruitment and account development. Cultivate relationships and operational excellence to achieve high-performance outcomes in a fast-p...

3 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$133K - $248K *

Drive strategic product vision and execution in the Procurement domain. Lead a high-performing team, integrating modern SaaS capabilities with capital planning and construction workflows, to achieve s...

US-AnywhereRemote

3 weeks ago

  •   11 - 15 years exp.  •   Real Estate & Construction

$125K - $150K *

Elevate operational performance through strategic leadership and coaching. Drive growth, service stability, and accountability in a multi-unit service environment, ensuring sustained business improvem...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

$110K - $130K *

Elevate customer engagement by leading a dynamic inside sales team to achieve exceptional growth and retention. Foster accountability and build a culture centered on teamwork, while leveraging data-dr...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$150K - $180K *

Drive operational efficiency by leading procurement strategies, optimizing processes, and enhancing vendor management practices. Collaborate across functions to ensure transparency and deliver measura...

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$120K - $145K *

Elevate operational excellence at our Distribution Center, driving financial performance and team accountability while ensuring compliance with safety and efficiency standards at a large-scale logisti...

Reposted 5 days ago

  •   8 - 10 years exp.  •   Transportation

$90K - $110K *

Join a dynamic team as you oversee and enhance multiple parts departments, driving profitable growth while ensuring customer satisfaction and fostering teamwork across departments. Manage inventory an...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$96K - $120K *

Shape the future of customer financial services by optimizing operations and driving performance. Lead a globally distributed team in accounts receivable, credit, and collections, enhancing efficiency...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$96K - $120K *

Lead operational excellence in Customer Shared Services, optimizing Accounts Receivable, Credit, and Collections processes. Drive a customer-focused strategy with a fully offshore team to enhance fina...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$160K - $180K *

Drive best-in-class distribution processes to enhance operational efficiency and support strategic growth. Lead a dynamic team across multiple locations, focusing on safety, quality, and customer sati...

1 week ago

  •   8 - 10 years exp.  •   Transportation

$100K - $120K *

Lead the charge in managing Equipment & Dispatch Services, optimizing operations nationally in a dynamic 24/7 environment, ensuring effective collaboration, cost efficiency, and adherence to safety st...

Brampton, ONIn-Person

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$100K - $120K *

Transform and lead a national Equipment & Dispatch Services team, optimizing operations and vendor relationships to ensure exceptional service delivery in a fast-paced, 24/7 environment while executin...

Mississauga, ONIn-Person

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$100K - $120K *

Drive the Equipment & Dispatch Services team to enhance vendor relations, optimize maintenance, manage budgets, and ensure compliance in a 24/7 operational environment, supporting strategic initiative...

Toronto, ONIn-Person

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$110K - $130K *

Unlock potential by leading as a player/coach in sales. Drive business growth while developing your team. Shape the future by leveraging your expertise in building relationships and executing winning...

Reposted today

  •   Less than 5 years exp.  •   Business Services

$110K - $130K *

Drive branch performance by leading operations, sales, and service delivery. Empower your team through development and accountability while managing P&L for strategic growth and customer satisfaction...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.