Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$138K - $235K *

Lead a dynamic team in driving supplier strategy and operational excellence through technology and process improvements, ensuring effective procurement and contract management while collaborating acro...

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$138K - $235K *

Lead the charge in optimizing procurement operations and supplier strategies. Drive enterprise software negotiations, enhance technology solutions, and elevate operational excellence across cross-func...

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$138K - $235K *

Join a team that's driving innovation in procurement strategy and execution. You'll lead the operational initiatives for software licensing and supplier relationships, optimizing costs and enhancing t...

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$85K - $110K *

Elevate customer satisfaction by leading a dynamic team while ensuring accurate and efficient processing of packaging projects, balancing customer needs with manufacturing capabilities in a fast-paced...

Reposted 2 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$59K - $113K *

Champion operational excellence as you lead outbound distribution, ensuring timely delivery of medical devices. Collaborate with teams to optimize fulfillment processes in a dynamic environment, makin...

1 month ago

  •   Less than 5 years exp.  •   Healthcare

$171K - $342K *

Champion strategic growth in the Heart Failure sector by leading innovative regional initiatives, optimizing customer relationships, and driving competitive advantages through actionable market strate...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$80K - $115K *

Elevate your career by owning and expanding a portfolio of Commercial accounts, driving revenue growth through strategic planning and multi-product adoption. Collaborate cross-functionally to ensure a...

Vancouver, BCIn-Person

4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$100K - $130K *

Lead impactful customer operations to enhance retention and drive efficiency across onboarding, support, and success teams. Champion data-driven strategies for optimizing the customer lifecycle and op...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$140K - $160K *

Architect your future as you drive transformation consulting, generating new advisory opportunities, building executive relationships, and translating client needs into actionable strategies within a...

Toronto, ONIn-Person

6 days ago

  •   8 - 10 years exp.  •   Business Services

$150K - $180K *

Unlock your potential by leading customer profitability governance, guiding strategic pricing decisions, and managing rebate frameworks. Drive financial growth through cross-functional collaboration a...

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$90K - $120K *

Drive impactful energy solutions by leading production sections, managing teams, and engaging clients. Elevate project success while fostering staff development and ensuring quality outcomes in a dyna...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$90K - $120K *

Drive customer satisfaction and operational excellence by managing resources, optimizing processes, and leveraging data-driven insights to enhance service quality in alignment with company values and...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$90K - $120K *

Accelerate progress at the forefront of branded merchandise, leading a dynamic team to enhance client relationships through innovative product solutions and operational excellence, driving strategic g...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$118K - $157K *

Drive operational excellence by overseeing customs brokerage processes, managing performance, and leading strategic initiatives to ensure compliance and profitability while fostering teamwork and cont...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Transportation

$140K - $150K *

Empower logistics excellence by developing data-driven strategies and leading high-performing teams to optimize supply chain operations, enhance efficiency, and drive measurable cost savings across al...

1 week ago

  •   5 - 7 years exp.  •   Transportation

$75K - $95K *

Join a team that's dedicated to driving success in retail operations across multiple dealerships. You'll inspire teams, uphold core values, and implement strategic initiatives to achieve business goal...

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$100K - $130K *

Transform your career by leading innovative strategies in Workforce Management and Quality Assurance, driving efficiency and customer experience through advanced analytics and AI integration while man...

Reposted yesterday

  •   8 - 10 years exp.  •   Business Services

$100K - $130K *

Lead and optimize manufacturing operations, ensuring compliance with safety, quality, and regulatory standards while driving continuous improvement initiatives across cross-functional teams to enhance...

Yesterday

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$168K - $219K *

Drive operational excellence in customer delivery performance, ensuring SLAs and quality outcomes are achieved while collaborating cross-functionally to enhance customer satisfaction and profitability...

2 days ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$120K - $150K *

Pioneer innovative financing solutions by partnering with Commercial Banking to deliver tailored credit products, focusing on client needs and strategic objectives while mentoring less experienced tea...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$190K - $210K *

Lead transformative IT Service Operations globally, enhancing user experiences and driving proactive service delivery across regions. Collaborate with teams to elevate service management and operation...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $150K *

Transform financial solutions by engaging with clients to deliver strategic open account financing products across the Commercial Banking sector, leading complex transactions, and mentoring emerging t...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$100K - $130K *

Lead the charge in optimizing supply chain operations and customer experience. Drive efficient processes, enhance service levels, and collaborate cross-functionally to ensure excellence in logistics...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$90K - $120K *

Champion operational excellence by leading a high-performing Contact Center team, driving strategy alignment with customer experience goals, and implementing innovative solutions for continuous improv...

2 days ago

  •   5 - 7 years exp.  •   Business Services

$80K - $90K *

Manage client location operations, leading a team in service excellence, resource management, and client satisfaction while ensuring compliance with organizational policies and goals to drive ongoing...

Today

  •   5 - 7 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.