Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$175K - $210K *

Accelerate your career by leading a dynamic sales team, driving complex deals, and shaping our go-to-market strategy. This role offers the chance to mentor talent while directly influencing our commer...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$171K - $273K *

Lead a high-performing team of Customer Success Managers, driving strategy and ensuring customer satisfaction for national security clients. Foster relationships, mitigate risks, and maximize value fr...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$108K - $130K *

Optimize supply chain operations by leading daily processes, ensuring quality and safety standards, and developing staff to enhance operational efficiency and meet financial objectives...

Reposted today

  •   5 - 7 years exp.  •   Transportation

$108K - $130K *

Lead the charge in optimizing supply chain operations, driving productivity, and ensuring quality standards. Empower teams to deliver exceptional results while meeting financial and safety objectives...

Reposted yesterday

  •   5 - 7 years exp.  •   Transportation

$106K - $171K *

Oversee a team of National Account Service Managers, ensuring exceptional client service, driving retention and growth, and fostering relationships with internal and external partners to achieve sales...

1 week ago

  •   5 - 7 years exp.  •   Media

$95K - $115K *

Lead the delivery of theatrical titles, ensuring seamless collaboration across teams. Manage client relationships and drive excellence from scripting to screen, while navigating tight deadlines and hi...

2 weeks ago

  •   5 - 7 years exp.  •   Media

$100K - $120K *

Lead the charge in optimizing our supply chain as you develop strategies, manage vendor relationships, and drive product performance to achieve corporate sales and profitability goals...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Join us in leading service operations across multiple locations, driving financial performance, enhancing customer experience, and developing talent. Collaborate with leadership to implement strategie...

2 weeks ago

  •   8 - 10 years exp.  •   Transportation

$139K - $192K *

Accelerate progress at North American Distribution Operations by leading strategic initiatives in multi-site distribution centers. Drive operational excellence through innovation, analytics, and colla...

Reposted 4 days ago

  •   5 - 7 years exp.  •   Healthcare

$90K - $110K *

Pioneer operational excellence by leading a dynamic Distribution Team. Drive efficiency, enhance quality control, and foster employee development in a fast-paced environment. Collaborate across levels...

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$170K - $200K *

Join us to define and execute product strategy for Reporting and Measurement, leading a team of Product Managers while collaborating with senior stakeholders to align investments with business goals i...

Yesterday

  •   11 - 15 years exp.  •   Media

$168K - $227K *

Unlock potential by leading strategic supply chain initiatives and operations. Drive performance and innovation across planning, procurement, logistics, and supplier management while fostering cross-f...

Reposted 4 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$220K - $240K *

Drive revenue growth by leading a strategic Revenue Operations team, aligning Sales, Marketing, and Customer Success. Create scalable processes and data-driven insights to enhance performance across t...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$175K - $225K *

Drive strategic program management excellence across a diverse client portfolio, ensuring alignment, governance, and operational execution. Lead a team of professionals to enhance client engagement an...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$175K - $225K *

Lead the charge in shaping strategic program management across a diverse client portfolio. Oversee a team of professionals to ensure excellence in execution, governance, and client engagement while dr...

Boston, MARemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

$150K - $180K *

Partner with us to lead complex software implementations, ensuring client success through hands-on technical guidance, effective communication, and cross-functional coordination. Drive delivery excell...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$88K - $122K *

Empower a dynamic Customer Service team by providing strategic leadership, driving operational excellence, and fostering talent development to enhance customer satisfaction and business growth...

Windsor, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$169K - $219K *

Lead the charge in managing a high-performing team to drive customer success, retention, and growth within a dedicated portfolio. Oversee strategic initiatives, operational excellence, and executive p...

Toronto, ONIn-Person

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Transform the commercial landscape by leading a team of analysts to ensure accurate billing, identify revenue opportunities, and enhance customer relations while driving process improvements and suppo...

2 weeks ago

  •   Less than 5 years exp.  •   Transportation

$149K - $226K *

Lead corporate accounting operations, ensuring accurate financial results and compliance. Oversee monthly, quarterly, and annual close processes while developing a high-performing team to support busi...

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Grow your career with a pivotal role in franchise operations, driving success and profitability for partners. Collaborate closely with franchisees to enhance performance, ensure compliance, and suppor...

2 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Transform franchise operations by leading growth and excellence across multiple locations. Collaborate with franchisees to enhance profitability, ensure compliance, and deliver exceptional customer ex...

2 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$120K - $145K *

Unlock strategic growth by leading integrated commercial initiatives across digital and marketplace channels. Drive merchandising, customer experience, and profitability through data-informed decision...

Reposted 4 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$100K - $230K *

Lead and elevate program delivery for a complex, multi-disciplinary initiative. Drive strategic orchestration, foster team growth, and ensure compliance while optimizing outcomes through innovative pr...

1 week ago

  •   11 - 15 years exp.  •   Media

$125K - $150K *

Elevate clinical operations by leading teams in scheduling, coordination, and workforce planning. Drive performance through data insights while ensuring efficient processes and resource management as...

Addison, TXRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.