Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.
A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.
Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.
Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.
Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.
$180K - $200K *
Elevate operational efficiency by leading regional strategic direction, enhancing profitability, and fostering talent development across multiple locations in a dynamic environment, while ensuring ali...
Reposted 4 days ago
$180K - $200K *
Innovate operational strategies to drive growth and profitability across multiple locations. Lead teams, enhance client relationships, and ensure operational excellence while fostering a collaborative...
Reposted 1 week ago
$180K - $215K *
Unlock potential by leading operational strategies across multiple locations, driving growth and profitability while fostering a collaborative environment. Develop talent and ensure operational excell...
4 weeks ago
$106K - $146K *
Join a team that's dedicated to excellence in elevator maintenance operations. Lead field mechanics, ensure safety, and drive high-quality service across San Francisco and the Peninsula while fosterin...
Yesterday
$125K - $150K *
Drive the procurement strategy and execution, leading supplier negotiations and managing enterprise spend. Collaborate with leadership to align procurement with business goals while building a high-pe...
2 weeks ago
Account Director, Client Experience, Technology
$105K - $135K *
Lead strategic media initiatives and client partnerships in the tech sector. Drive impactful narratives, counsel executives, and collaborate across teams to shape the future of technology through inno...
Reposted today
Account Director, Client Experience, Technology
$105K - $135K *
Shape the future of technology communications by leading integrated media strategies, advising C-suite executives, and crafting compelling narratives that resonate across diverse audiences in the tech...
Reposted today
Account Director, Client Experience, Technology
$105K - $135K *
Champion innovative narratives by leading integrated media strategies for top tech clients. Drive impactful storytelling that resonates across business and culture while mentoring a dynamic team in a...
Today
Account Director, Client Experience, Technology
$105K - $135K *
Lead the charge in shaping impactful narratives for top tech clients, driving integrated media strategies and fostering cross-functional collaboration to elevate brand visibility and engagement in a r...
4 days ago
$120K - $140K *
Lead the charge in data governance and AI enablement, overseeing a team of analysts while driving standards and quality practices. Balance hands-on analytics with strategic leadership to enhance data...
1 week ago
Director Global Category Management - Mechanical
$180K - $225K *
Lead the charge in procurement for mechanical cooling equipment, driving strategies for data center projects. Oversee supplier management and lifecycle processes, ensuring operational excellence and s...
Reposted 3 weeks ago
Director Global Category Management - Mechanical
$180K - $225K *
Manage the procurement lifecycle for Mechanical Cooling Equipment, ensuring effective supplier engagement and risk mitigation for mission-critical data center projects. Drive strategy and enhance supp...
Reposted 3 weeks ago
Director Global Category Management - Mechanical
$180K - $225K *
Advance procurement excellence by leading initiatives for mechanical cooling equipment in data center projects, ensuring operational efficiency and strategic supplier management across the full lifecy...
Reposted 3 weeks ago
Director Global Category Management - Mechanical
$180K - $225K *
Unlock procurement excellence in mechanical cooling equipment for critical data center projects. Lead strategic sourcing initiatives, manage supplier relationships, and drive performance to align with...
Reposted 3 weeks ago
Director Global Category Management - Mechanical
$180K - $225K *
Tackle the procurement lifecycle for mission-critical cooling equipment in data centers. Lead strategic initiatives, supplier performance, and operational excellence, while managing risks and driving...
Reposted 3 weeks ago
$150K - $180K *
Champion core accounting operations, leading the close cycle and ensuring timely US GAAP reporting. Drive process improvements and collaborate with finance teams while managing a team of Accounting Ma...
1 week ago
$140K - $156K *
Elevate dining experiences by leading a dedicated team, overseeing menu development, and ensuring exceptional service standards while maintaining a positive and collaborative environment...
1 week ago
$130K - $150K *
Lead the charge in driving client success and revenue growth by managing a diverse portfolio, fostering relationships, and empowering teams to achieve strategic objectives and operational excellence i...
3 weeks ago
Service Director, Employee Benefits - Small Group
$195K *
Champion service excellence by leading a high-performing team, optimizing workflows, and driving client satisfaction while aligning strategies with growth objectives and operational efficiency...
2 days ago
Director, Supply Chain Strategy
$195K - $215K *
Elevate supply chain strategy by leading governance, analytics, and transformation initiatives. Drive cross-functional collaboration to enhance service levels, cost efficiency, and operational excelle...
4 weeks ago
Director, Supply Chain Strategy
$195K - $215K *
Elevate your career by leading supply chain strategy and transformation initiatives. Drive analytics, project management, and cross-functional collaboration to enhance service levels and operational e...
4 weeks ago
$75K - $105K *
Elevate client relationships by managing commercial insurance accounts, ensuring accuracy in coverage, and delivering exceptional service. Leverage your expertise to support Producers and foster long...
2 weeks ago
Program Director, Employee Relations
$121K - $190K *
Reimagine employee relations by building a robust ER model while leading complex investigations. Collaborate with HR and business leaders to enhance processes, drive consistency, and foster a supporti...
2 weeks ago
Program Director, Employee Relations
$121K - $190K *
Transform employee relations by building a robust ER model, leading complex investigations, and empowering HR teams. Drive strategic initiatives while managing sensitive employee matters to create eff...
2 weeks ago
Sales Manager - AutoStore Solutions (French & English)
$100K - $120K *
Grow your career with a dynamic role focused on leading AutoStore project sales, managing client relationships, and ensuring project success through robust sales processes and strategies. Drive growth...
Reposted 2 weeks ago
What does a Director of Customer Service do?
A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.
What qualifications are common for Director of Customer Service jobs?
Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.
How much do Director of Customer Service jobs pay?
Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.
Where can I find Director of Customer Service jobs?
You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.