Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$180K - $200K *

Elevate operational efficiency by leading regional strategic direction, enhancing profitability, and fostering talent development across multiple locations in a dynamic environment, while ensuring ali...

Reposted 4 days ago

  •   8 - 10 years exp.  •   Transportation

$180K - $200K *

Innovate operational strategies to drive growth and profitability across multiple locations. Lead teams, enhance client relationships, and ensure operational excellence while fostering a collaborative...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Transportation

$180K - $215K *

Unlock potential by leading operational strategies across multiple locations, driving growth and profitability while fostering a collaborative environment. Develop talent and ensure operational excell...

4 weeks ago

  •   8 - 10 years exp.  •   Transportation

$106K - $146K *

Join a team that's dedicated to excellence in elevator maintenance operations. Lead field mechanics, ensure safety, and drive high-quality service across San Francisco and the Peninsula while fosterin...

Yesterday

  •   Less than 5 years exp.  •   Real Estate & Construction

$125K - $150K *

Drive the procurement strategy and execution, leading supplier negotiations and managing enterprise spend. Collaborate with leadership to align procurement with business goals while building a high-pe...

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$105K - $135K *

Lead strategic media initiatives and client partnerships in the tech sector. Drive impactful narratives, counsel executives, and collaborate across teams to shape the future of technology through inno...

Reposted today

  •   8 - 10 years exp.  •   Media

$105K - $135K *

Shape the future of technology communications by leading integrated media strategies, advising C-suite executives, and crafting compelling narratives that resonate across diverse audiences in the tech...

Reposted today

  •   8 - 10 years exp.  •   Media

$105K - $135K *

Champion innovative narratives by leading integrated media strategies for top tech clients. Drive impactful storytelling that resonates across business and culture while mentoring a dynamic team in a...

Today

  •   8 - 10 years exp.  •   Media

$105K - $135K *

Lead the charge in shaping impactful narratives for top tech clients, driving integrated media strategies and fostering cross-functional collaboration to elevate brand visibility and engagement in a r...

4 days ago

  •   8 - 10 years exp.  •   Media

$120K - $140K *

Lead the charge in data governance and AI enablement, overseeing a team of analysts while driving standards and quality practices. Balance hands-on analytics with strategic leadership to enhance data...

1 week ago

  •   5 - 7 years exp.  •   Transportation

$180K - $225K *

Lead the charge in procurement for mechanical cooling equipment, driving strategies for data center projects. Oversee supplier management and lifecycle processes, ensuring operational excellence and s...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$180K - $225K *

Manage the procurement lifecycle for Mechanical Cooling Equipment, ensuring effective supplier engagement and risk mitigation for mission-critical data center projects. Drive strategy and enhance supp...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$180K - $225K *

Advance procurement excellence by leading initiatives for mechanical cooling equipment in data center projects, ensuring operational efficiency and strategic supplier management across the full lifecy...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$180K - $225K *

Unlock procurement excellence in mechanical cooling equipment for critical data center projects. Lead strategic sourcing initiatives, manage supplier relationships, and drive performance to align with...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$180K - $225K *

Tackle the procurement lifecycle for mission-critical cooling equipment in data centers. Lead strategic initiatives, supplier performance, and operational excellence, while managing risks and driving...

RemoteRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Champion core accounting operations, leading the close cycle and ensuring timely US GAAP reporting. Drive process improvements and collaborate with finance teams while managing a team of Accounting Ma...

1 week ago

  •   8 - 10 years exp.  •   Staffing

$140K - $156K *

Elevate dining experiences by leading a dedicated team, overseeing menu development, and ensuring exceptional service standards while maintaining a positive and collaborative environment...

1 week ago

  •   Less than 5 years exp.  •   Food & Beverages

$130K - $150K *

Lead the charge in driving client success and revenue growth by managing a diverse portfolio, fostering relationships, and empowering teams to achieve strategic objectives and operational excellence i...

3 weeks ago

  •   5 - 7 years exp.  •   Media

$195K *

Champion service excellence by leading a high-performing team, optimizing workflows, and driving client satisfaction while aligning strategies with growth objectives and operational efficiency...

2 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$195K - $215K *

Elevate supply chain strategy by leading governance, analytics, and transformation initiatives. Drive cross-functional collaboration to enhance service levels, cost efficiency, and operational excelle...

4 weeks ago

  •   8 - 10 years exp.  •   Food & Beverages

$195K - $215K *

Elevate your career by leading supply chain strategy and transformation initiatives. Drive analytics, project management, and cross-functional collaboration to enhance service levels and operational e...

4 weeks ago

  •   8 - 10 years exp.  •   Food & Beverages

$75K - $105K *

Elevate client relationships by managing commercial insurance accounts, ensuring accuracy in coverage, and delivering exceptional service. Leverage your expertise to support Producers and foster long...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$121K - $190K *

Reimagine employee relations by building a robust ER model while leading complex investigations. Collaborate with HR and business leaders to enhance processes, drive consistency, and foster a supporti...

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$121K - $190K *

Transform employee relations by building a robust ER model, leading complex investigations, and empowering HR teams. Drive strategic initiatives while managing sensitive employee matters to create eff...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$100K - $120K *

Grow your career with a dynamic role focused on leading AutoStore project sales, managing client relationships, and ensuring project success through robust sales processes and strategies. Drive growth...

CanadaRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.