Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$170K - $200K *

Lead a high-performing marketing team driving strategic pursuits for business growth. Oversee proposal development, team collaboration, and operational excellence to enhance service delivery and compe...

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$170K - $200K *

Lead and inspire a talented marketing team to drive high-impact strategic initiatives across regions, enhancing brand positioning and pursuit effectiveness while ensuring operational excellence and fo...

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$170K - $200K *

Drive a dynamic marketing team delivering innovative strategies and compelling proposals. Collaborate with stakeholders to enhance operational excellence and elevate client engagement across markets w...

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$170K - $200K *

Drive innovation and operational excellence by leading a talented marketing team in delivering strategic initiatives, enhancing client engagements, and overseeing pursuit strategy across diverse marke...

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$170K - $200K *

Lead a high-performing marketing team to drive strategy and excellence in client pursuits. Collaborate with stakeholders across markets, ensuring quality execution and innovative solutions that enhanc...

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$170K - $200K *

Innovate and lead a high-performing marketing team to elevate strategic pursuits, manage proposal development, and enhance client engagement across diverse markets. Drive operational excellence and fo...

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$170K - $200K *

Lead the charge in developing and optimizing marketing strategies across diverse service lines, enhancing team performance, and driving operational excellence to elevate business growth and client eng...

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$170K - $200K *

Transform marketing strategy and team performance by leading a dynamic group of professionals, driving excellence in proposal development, presentation support, and creative services to enhance client...

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$170K - $200K *

Lead the charge in developing a high-performing marketing team, driving strategic pursuits and proposal excellence that enhance business revenue and collaboration across markets while optimizing resou...

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$170K - $200K *

Develop and lead a high-performing marketing team to drive strategic pursuits, enhance operational excellence, and deliver top-tier client-focused services across multiple markets, fostering collabora...

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$170K - $200K *

Champion a high-performing marketing team to drive strategic pursuits, enhance collaboration, and optimize service delivery across diverse markets. Lead operational excellence and implement innovative...

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$170K - $200K *

Inspire change by leading a dynamic marketing team to enhance pursuit strategies, improve operational efficiency, and contribute to revenue growth across regions. Collaborate with stakeholders to deli...

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$170K - $200K *

Lead the charge in driving innovative marketing strategies while managing a high-performing team to deliver exceptional client-focused pursuits and presentations across diverse markets. Collaborate cl...

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$170K - $200K *

Drive high-impact marketing strategies and operations while leading a talented team dedicated to optimizing pursuit processes across various service lines and markets, enhancing client engagement and...

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$170K - $200K *

Transform marketing strategies by leading a dynamic team focused on high-profile pursuits across multiple service lines, ensuring operational excellence and impactful client engagement through effecti...

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$167K - $219K *

Deliver exceptional service in managing operations, driving business goals, and fostering a safety culture. Empower your team in a dynamic environment focused on customer satisfaction and profitabilit...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$90K - $110K *

Lead the efficient operation of a heavy truck maintenance shop, overseeing repairs and managing a skilled team to ensure timely service and budget adherence while meeting customer transportation needs...

1 week ago

  •   5 - 7 years exp.  •   Transportation

$150K - $180K *

Lead strategic initiatives to enhance national account growth, drive revenue, and strengthen partnerships while managing cross-functional teams and aligning efforts for successful execution in large-s...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$114K - $162K *

Empower teams to drive excellence in commercial liability claims operations. Lead strategic initiatives, optimize performance, and enhance compliance while fostering relationships with stakeholders to...

Today

  •   8 - 10 years exp.  •   Finance & Insurance

$114K - $162K *

Oversee the commercial liability claims function, driving strategic direction and operational excellence. Lead a high-performing team, ensuring compliance and optimizing claim outcomes through collabo...

Today

  •   8 - 10 years exp.  •   Finance & Insurance

$150K - $180K *

Develop strategic sales initiatives for enterprise services in the payments sector. Engage with key banking clients across the Americas, drive impactful relationships, and enhance business growth thro...

US-AnywhereRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$150K - $180K *

Lead high-impact contact center operations, integrating strategy, analytics, and engagement. Drive performance management and enhance patient experiences through innovative solutions and effective tea...

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$163K - $203K *

Elevate the US Biosimilars business by delivering strategic financial insights, fostering cross-functional partnerships, and guiding commercial decisions to drive growth and optimize performance in a...

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$194K - $260K *

Optimize strategic negotiations and oversee sports rights acquisition, ensuring compliance and maximizing value across diverse platforms. Lead a high-performing team while collaborating with cross-fun...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Media

$185K - $248K *

Lead the charge in strategic sports rights acquisition and business affairs, ensuring compliance and maximizing content value through effective negotiation and cross-functional collaboration in a dyna...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Media

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.