Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$145K - $210K *

Shape the future of hotel support by leading a dynamic team to optimize brand performance across 9,000+ hotels. Collaborate with global leaders to enhance service delivery and drive impactful results...

4 days ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$141K - $263K *

Champion customer satisfaction by leading the customer experience strategy across multiple healthcare plans. Direct a team to enhance partnerships, drive digital product adoption, and ensure high-qual...

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $180K *

Lead the charge in optimizing a comprehensive supply chain strategy that enhances operational efficiency, supports growth, and ensures exceptional customer service while collaborating across multiple...

4 days ago

  •   8 - 10 years exp.  •   Food & Beverages

$130K - $147K *

Lead a high-performing team of Field Service Engineers to enhance customer satisfaction, drive service execution, and ensure equipment uptime while collaborating with cross-functional partners to supp...

4 days ago

  •   5 - 7 years exp.  •   Business Services

$130K - $147K *

Shape exceptional customer experiences by leading a high-performing team of Field Service Engineers. Drive service execution, enhance equipment uptime, and foster cross-functional partnerships to supp...

4 days ago

  •   5 - 7 years exp.  •   Business Services

$130K - $147K *

Elevate customer satisfaction by leading a high-performing team of Field Service Engineers, ensuring exceptional service execution and equipment uptime while driving continuous improvement and cross-f...

4 days ago

  •   5 - 7 years exp.  •   Business Services

$130K - $147K *

Champion exceptional service delivery by leading a team of Field Service Engineers, ensuring customer satisfaction, operational excellence, and continuous improvement across the region while driving t...

4 days ago

  •   5 - 7 years exp.  •   Business Services

$150K - $200K *

Lead the charge in driving revenue growth and developing a high-performing sales team while ensuring exceptional client experiences and operational alignment across events and services...

4 weeks ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$150K - $175K *

Join a team that's driving enterprise sales success by leading a dynamic sales force, enhancing pipeline creation, and fostering strategic partnerships to achieve new customer acquisition and revenue...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$80K - $95K *

Champion quality excellence by leading assurance and control initiatives, driving continuous improvement, and collaborating with cross-functional teams to enhance product performance and compliance wi...

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$230K - $290K *

Lead product vision and strategy to enhance marketplace value and optimize vehicle selling outcomes. Collaborate across teams to drive buyer engagement and improve auction experiences, ensuring inform...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$235K - $260K *

Lead the charge in transforming brand strategy into impactful commercial success. Drive integrated marketing efforts, oversee talent development, and shape lifecycle planning within a dynamic cross-fu...

3 days ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$130K - $150K *

Join us to lead client relationships and drive strategic solutions in a dynamic environment. Leverage your expertise to enhance client satisfaction and achieve business objectives while managing a tal...

Reposted today

  •   5 - 7 years exp.  •   Media

$130K - $150K *

Elevate client success by leading a dynamic team to deliver innovative solutions, ensuring seamless execution and strategic alignment with business goals while fostering strong relationships across al...

Reposted today

  •   5 - 7 years exp.  •   Media

$162K - $220K *

Partner with us to lead a dynamic team ensuring on-time delivery of critical data center equipment. Drive execution consistency and stakeholder collaboration while developing talent in a fast-paced, i...

3 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$150K - $220K *

Drive targeted growth by managing strategic global Consumer accounts, optimizing logistics solutions, and fostering long-lasting client relationships to unlock value in the supply chain. Seek innovati...

Reposted 5 days ago

  •   5 - 7 years exp.  •   Transportation

$110K - $130K *

Engage with enterprise clients to drive revenue growth through strategic account management, focusing on logistics and supply chain solutions. Build and maintain relationships with key stakeholders wh...

4 days ago

  •   8 - 10 years exp.  •   Transportation

$80K - $95K *

Shape the future of HR by leading strategic initiatives, enhancing client relationships, and ensuring compliance with employment laws. Drive operational excellence and foster a positive workplace cult...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$80K - $95K *

Elevate warehouse operations by leading teams to ensure safety, efficiency, and quality. Drive process improvements and foster collaboration across departments to meet customer demands while managing...

4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$157K - $212K *

Lead the charge in optimizing DC Supply Chain planning, driving strategic initiatives and tactical execution. Collaborate with cross-functional teams to enhance inventory management and ensure timely...

2 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$140K - $145K *

Champion exceptional hospitality experiences by leading premium services operations, driving revenue growth, and enhancing guest satisfaction across various venues and events. Collaborate with teams t...

Reposted 5 days ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$190K - $228K *

Drive enterprise Quality and Regulatory governance for U.S. operations, ensuring compliance with FDA regulations and overseeing manufacturing quality in the therapeutic radiopharmaceutical sector whil...

United StatesRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$190K - $275K *

Lead the charge in shaping a robust talent acquisition strategy that attracts top-tier candidates, enhances the hiring process, and fosters a positive candidate experience while aligning with our orga...

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$140K - $253K *

Lead the charge in optimizing supply chain finance operations, driving strategic insights and financial analyses to enhance performance across manufacturing, distribution, and procurement. Collaborate...

3 weeks ago

  •   8 - 10 years exp.  •   Food & Beverages

$70K - $100K *

Transform your career by leading a dynamic sales team, driving growth, and fostering customer relationships. You'll develop talent, achieve sales goals, and contribute to a thriving business environme...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.