Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$131K - $155K *

Transform marketing strategies for the Americas Occupier Advisory, leading a high-performing team to drive revenue growth and enhance brand awareness through innovative campaigns and collaboration wit...

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$131K - $155K *

Drive strategic marketing initiatives for Occupier Advisory, collaborating with teams to enhance brand awareness and revenue growth. Lead a high-performing team, optimize marketing strategies, and ali...

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$131K - $155K *

Join a team that's redefining marketing strategies in commercial real estate. Lead innovative campaigns, collaborate with diverse teams, and drive revenue growth while enhancing brand visibility acros...

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$131K - $155K *

Join a dynamic team to lead strategic marketing initiatives that drive revenue growth and enhance brand awareness in the Occupier Advisory sector. Collaborate with stakeholders to deliver impactful ca...

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$131K - $155K *

Drive strategic marketing initiatives for Occupier Advisory, collaborating with teams to enhance brand awareness and revenue growth. Lead a high-performing team, optimize marketing strategies, and lev...

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$131K - $155K *

Elevate marketing strategies for Occupier Advisory, driving revenue growth through innovative campaigns and collaboration with business partners. Lead a high-performing team to enhance brand awareness...

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$131K - $155K *

Lead strategic marketing initiatives to drive revenue growth and enhance brand awareness in the Occupier Advisory sector. Collaborate with teams to develop impactful campaigns and optimize performance...

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$131K - $155K *

Transform marketing strategies by leading a dynamic team to drive revenue growth and elevate brand awareness in the Occupier Advisory sector, collaborating with stakeholders to deliver impactful solut...

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$150K - $180K *

Drive enterprise growth by managing relationships and closing high-value deals. Collaborate cross-functionally to create sales strategies that meet customer needs, while contributing to defining the G...

Toronto, ONRemote

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$80K - $95K *

Elevate your career by leading a dynamic team to drive market growth and profitability. Utilize strategic insights and strong leadership to enhance customer relationships and operational excellence in...

Reposted 4 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Optimize HR strategies and workplace operations for Corporate Shared Services, driving talent development, compliance, and organizational effectiveness while enhancing employee experience and aligning...

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$150K - $180K *

Shape strategic financial initiatives by collaborating with operations and finance teams to enhance business performance, optimize revenue streams, and drive operational excellence through innovative...

Yesterday

  •   11 - 15 years exp.  •   Consumer Technology

$150K - $180K *

Transform financial strategies by partnering with operations and finance teams to enhance business performance, drive operational metrics, and optimize revenue streams through innovative solutions and...

Yesterday

  •   11 - 15 years exp.  •   Consumer Technology

$95K *

Engage with healthcare professionals to drive product adoption and sales growth. Collaborate with surgical teams, execute business plans, and build lasting relationships to enhance patient outcomes an...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$75K - $142K *

Join a dynamic team to influence financial strategy across diverse academic and research units. Analyze complex financial data, support budgeting, and ensure compliance while collaborating with financ...

Today

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$290K *

Lead the charge in driving strategic account management, fostering collaboration, and enhancing client relationships to achieve operational excellence and sustainable growth across multiple teams and...

4 days ago

  •   Less than 5 years exp.  •   Media

$176K - $220K *

Lead the charge in developing high-performing partnerships and teams to drive growth in North America's aftermarket channel, collaborating across functions to enhance partner performance and customer...

United StatesRemote

2 weeks ago

  •   11 - 15 years exp.  •   Telecommunications & Hardware

$90K - $170K *

Join a team that's driving strategic sales in TMS, WMS, and SaaS solutions. Lead initiatives to achieve sales targets, develop customer relationships, and promote innovative technology offerings while...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Transportation

$175K - $500K *

Drive growth by engaging top home health organizations to streamline medical supply orders, fostering relationships with senior leadership and navigating complex sales cycles to establish enterprise a...

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$90K - $110K *

Lead the charge in driving operational excellence across multiple markets, ensuring customer satisfaction and compliance while managing a high-performing team. Focus on strategic growth, budget manage...

RemoteRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$90K - $110K *

Optimize operational performance across multiple markets. Lead high-performing teams, drive business growth, and enhance customer satisfaction while ensuring compliance and safety standards are met th...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Unlock potential by leading multiple markets and developing high-performing teams. Drive business growth through operational excellence and exceptional customer experiences in a dynamic, fast-paced en...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Empower a dynamic team to achieve operational excellence across multiple markets. Drive customer satisfaction, manage performance standards, and ensure compliance while fostering a culture of continuo...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Drive operational excellence and business growth across multiple markets. Lead high-performing teams, enhance customer satisfaction, and achieve financial goals while fostering a culture of safety and...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Drive your career with leadership in international trade compliance and transportation. Oversee operations, ensure regulatory adherence, and enhance processes while guiding a skilled team to achieve o...

3 weeks ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.