Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

1,000+

Director, Customer Service Jobs

Average Salary: $126,689

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Top companies hiring for Director, Customer Service

SEGRA Harrison and Star Owens & Minor Cushman & Wakefield Danaher Coca-Cola PWC DuPont Kantar Aramark Johnson & Johnson CVS Health Prologis, Inc Genuine Parts Company Amerisource Bergen

Top similar job titles to Director, Customer Service

Account Director jobs Operations Manager jobs Regional Manager jobs Customer Service Manager jobs Account Manager jobs Senior Operations Manager jobs Regional Sales Manager jobs Service Manager jobs General Manager jobs Senior Project Manager jobs Project Manager jobs Territory Sales Manager jobs District Manager jobs Sales Manager jobs Logistics Manager jobs

Top cities hiring for Director, Customer Service

New York, NY jobs Atlanta, GA jobs Chicago, IL jobs Dallas, TX jobs Houston, TX jobs San Francisco, CA jobs Toronto, ON jobs Austin, TX jobs Denver, CO jobs Charlotte, NC jobs

Frequently Asked Questions (FAQ)

What does a Director of Customer Service do?
A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.
What qualifications are common for Director of Customer Service jobs?
Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.
How much do Director of Customer Service jobs pay?
Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.
Where can I find Director of Customer Service jobs?
You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.