Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$210K - $240K *

Transform enterprise partnerships through strategic product ownership, defining the vision and roadmap for SaaS integration while influencing cross-functional teams for maximum impact and operational...

2 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$90K - $120K *

Shape the future of retail by leading the workforce management team, ensuring accurate labor planning and optimizing store performance through strategic initiatives and software solutions. Drive effic...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$207K - $278K *

Lead the charge in driving comprehensive product strategy for sports commerce, enhancing user engagement and revenue through cross-functional collaboration and execution across diverse teams and platf...

1 week ago

  •   11 - 15 years exp.  •   Media

$218K - $365K *

Lead the charge in defining strategic vision and execution for Identity & Access Management products, collaborating with key stakeholders to enhance security, availability, and compliance, all while f...

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$218K - $365K *

Drive strategic vision and execution of Identity & Access Management products, ensuring customer trust through robust platform services and security. Collaborate with cross-functional teams to deliver...

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$218K - $365K *

Champion the Identity & Access Management portfolio by shaping product strategy, engaging with stakeholders, and guiding a diverse team to deliver security solutions that exceed customer expectations...

Today

  •   8 - 10 years exp.  •   Information Technology

$92K - $102K *

Elevate your career by leading a diverse team, driving operational excellence, and enhancing customer satisfaction in a dynamic environment. Foster engagement and continuous improvement to achieve str...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$120K - $150K *

Join a team that's dedicated to enhancing operational efficiency and strategic performance. Collaborate with leadership to drive growth initiatives, manage key projects, and foster stakeholder engagem...

2 days ago

  •   5 - 7 years exp.  •   Business Services

$90K - $120K *

Elevate your career by leading our organization’s benefits and payroll strategies! Drive continuous improvement, ensure compliance, and foster a high-performing team while providing exceptional suppor...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$90K - $130K *

Champion innovative solutions within enterprise sales to drive growth for leading CPG brands. Own complex sales cycles, engage key stakeholders, and deliver strategic insights in omnichannel commerce...

3 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$100K - $150K *

Drive complex enterprise sales cycles by orchestrating multifaceted strategies with leading brands and retailers, aligning solutions with measurable outcomes, and leading diverse stakeholder engagemen...

3 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$100K - $231K *

Join a team that's leading high-stakes rebate negotiations with pharmaceutical manufacturers. Engage in strategic discussions to drive rebate generation, foster key relationships, and collaborate acro...

Yesterday

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$100K - $231K *

Pioneer strategic negotiations and contract management for high-value rebates in Pharmaceuticals. Engage with cross-functional teams to optimize partnerships and drive financial goals while managing c...

Yesterday

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$100K - $231K *

Optimize high-impact rebate negotiations for branded pharmaceuticals. Collaborate with cross-functional teams to establish strategic partnerships and enhance cost management for multiple healthcare se...

Yesterday

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$100K - $231K *

Drive strategic negotiations on high-value rebate contracts within managed care, collaborating with internal and external stakeholders to foster strong relationships and achieve financial goals. Lever...

Yesterday

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$70K - $95K *

Join a dedicated team committed to enhancing guest experiences while overseeing front office operations, managing staff, and ensuring prompt service. Innovate solutions for guest inquiries and maintai...

2 weeks ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$90K - $120K *

Shape your career by leading strategic customer partnerships and driving profitable growth in the grocery sector. Collaborate cross-functionally to unlock opportunities and own the P&L for key account...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Food & Beverages

$160K - $190K *

Drive strategic cross-functional programs in consumables operations, guiding product development, manufacturing, and commercialization. Lead initiatives for scalable delivery and compliance while coll...

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$107K - $145K *

Join a team that's dedicated to driving success for enterprise customers. In this role, you'll foster strong relationships, deliver strategic insights, and ensure alignment between customer needs and...

6 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$75K - $95K *

Manage a dynamic automotive parts department while driving sales, optimizing inventory, and leading a high-performing team to achieve customer satisfaction and profitability in a fast-paced dealership...

Reposted yesterday

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$70K - $95K *

The Parts Director is responsible for overseeing the operations, personnel, marketing, and profitability of the parts department in a dealership. This role involves training staff, ensuring customer s...

Reposted 2 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$116K - $200K *

Unlock potential by leading commercial finance efforts across North America and Latin America. Partner cross-functionally to drive profitability and deliver insights that influence strategic decisions...

Yesterday

  •   8 - 10 years exp.  •   Finance & Insurance

$75K - $95K *

Optimize the performance and profitability of parts operations while managing personnel, inventory, and vendor relationships to elevate customer satisfaction and business growth. Drive sales initiativ...

Reposted 2 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$95K - $100K *

Shape the future of healthcare dining by leading operations and ensuring superior food quality while managing client relationships and a dedicated team in an acute care environment...

4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $150K *

Lead the charge in driving operational excellence across multi-site manufacturing. Oversee production managers in a dynamic 24/7 environment, champion safety, quality, and efficiency while fostering a...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.