Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$110K - $130K *

Transform distribution operations by leading a high-performing team, driving excellence in productivity and safety, and implementing data-driven improvements to enhance service delivery in a dynamic w...

1 week ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Drive operational excellence as you lead a high-performing distribution team, ensuring productivity and safety in a vast warehouse environment. Shape the future of logistics through hands-on leadershi...

1 week ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$260K - $350K *

Lead the charge in operational excellence by managing high-volume distribution, coaching teams, and driving continuous improvement to enhance service delivery and productivity in a dynamic warehouse e...

2 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$260K - $350K *

Elevate operational excellence by leading high-volume distribution teams, driving productivity, and fostering a culture of continuous improvement in a dynamic warehouse environment...

2 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$260K - $350K *

Lead the charge in optimizing warehouse operations, coaching teams, and driving excellence in a high-volume distribution environment. Engage with daily operations to enhance productivity and service d...

2 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$260K - $350K *

Lead the charge in operational excellence by managing high-volume distribution, coaching teams, and driving continuous improvement to enhance service delivery and productivity in a dynamic warehouse e...

2 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$260K - $350K *

Optimize distribution operations by leading a large team, driving excellence, and implementing data-driven improvements to enhance productivity and service quality in a dynamic warehouse environment...

2 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$95K - $115K *

Lead the regional service centers across the Americas, ensuring compliance and operational excellence while managing maintenance operations to achieve timely service of containers across multiple site...

Reposted 6 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$100K - $120K *

Lead and optimize regional service center operations, ensuring compliance and performance across maintenance activities while driving growth and efficiency in the Americas. Partner with teams to enhan...

Reposted 6 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Champion the future of Ground Support Equipment management by overseeing regional teams, ensuring compliance, and driving maintenance excellence across multiple locations while traveling up to 50% of...

4 days ago

  •   Less than 5 years exp.  •   Transportation

$110K *

Elevate channel strategy and partner relationships to drive revenue growth, enhance market positioning, and ensure effective collaboration across teams, while managing negotiations and performance met...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$150K - $180K *

Drive the strategic evolution of enterprise loyalty programs, enhancing customer engagement and retention through innovative technology and data-driven insights. Collaborate across teams to optimize p...

2 weeks ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$150K - $180K *

Drive operational excellence by leading service delivery for ERP and WMS platforms. Oversee support teams, optimize system performance, and ensure alignment with business needs while fostering collabo...

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Transform service delivery for ERP/WMS platforms, ensuring operational excellence and user satisfaction. Lead a high-performing team to optimize system performance, drive continuous improvement, and a...

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Accelerate regional commercialization of innovative cell therapies by leading strategic initiatives, enhancing customer engagement, and ensuring optimal patient access while collaborating cross-functi...

Florida, NYRemote

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$150K - $180K *

Join us to lead the regional commercialization strategy for a groundbreaking cell therapy. Drive customer engagement, enhance patient access, and collaborate cross-functionally to maximize product ado...

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Drive top-line revenue growth by optimizing sales strategies, building strong relationships with sales reps and key partners, and delivering impactful presentations. Leverage your expertise to create...

Reposted 3 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Accelerate revenue growth by building relationships with sales reps, dealers, and designers. Train and inspire teams across North America, while managing key projects and collaborating with internal t...

Reposted 3 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$140K - $160K *

Transform credit management by leading a dynamic team, fostering relationships with small business owners, and driving strategic initiatives to meet sales and credit targets in a collaborative environ...

4 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$160K - $190K *

Elevate your career by leading client relationships and team development in digital commerce. Drive growth, foster partnerships, and enhance team performance while collaborating with executives to ach...

Reposted today

  •   8 - 10 years exp.  •   Media

$160K - $190K *

Unlock your potential by leading a dynamic team focused on client growth and retention in the Digital Commerce space. Drive strategic initiatives, foster executive relationships, and enhance team perf...

6 days ago

  •   8 - 10 years exp.  •   Media

$160K - $190K *

Join a dynamic team to lead client growth and team development in Digital Commerce. Drive strategic initiatives, foster executive relationships, and enhance operational efficiency while mentoring tale...

1 week ago

  •   8 - 10 years exp.  •   Media

$160K - $190K *

Transform client relationships and drive growth by leading teams in eCommerce, ensuring exceptional performance and strategic development while fostering a collaborative environment for success and in...

1 week ago

  •   8 - 10 years exp.  •   Media

$175K - $185K *

Unlock your potential in a leadership role overseeing a $12B transportation network. Drive strategic direction, optimize operations, and scale logistics across multi-modal channels while building high...

4 weeks ago

  •   8 - 10 years exp.  •   Food & Beverages

$175K - $185K *

Drive the strategic direction and operational execution of a multi-billion-dollar transportation network, optimizing logistics and enhancing efficiency across diverse distribution channels while leadi...

4 weeks ago

  •   8 - 10 years exp.  •   Food & Beverages

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.