Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$90K - $120K *

Champion the growth of our purchasing function as you lead a dynamic team, develop strategic vendor relationships, and optimize procurement processes while supporting scaling from 60 to 100 locations...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$175K - $190K *

Partner with us to drive commercial growth and enhance service delivery in MRO and PD Services, leveraging your leadership and operational expertise to cultivate customer relationships and spearhead i...

US-AnywhereRemote

1 month ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$120K - $150K *

Champion an exceptional employee experience by leading HR services at a new 24/7 manufacturing site. Design scalable operations, engage with diverse teams, and ensure top-quality workplace services fo...

Reposted 2 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$120K - $150K *

Transform customer insights into actionable logistics solutions by collaborating across teams to ensure competitive and viable proposals. Lead multiple, concurrent projects while driving innovation an...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$120K - $150K *

Lead cross-functional teams to develop innovative logistics solutions that align with customer needs, ensuring feasibility and competitive pricing while managing multiple bids and supporting customer...

3 weeks ago

  •   8 - 10 years exp.  •   Transportation

$185K - $308K *

Lead advanced capital investment projects in a dynamic life sciences environment, overseeing engineering, design, construction, and compliance to enhance therapeutic delivery from concept to completio...

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$90K - $120K *

Lead the charge in strategic purchasing, building a top-tier team and vendor base. Oversee procurement processes while driving efficiency and scalability as the organization expands locations and enha...

1 week ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$100K - $130K *

Transform insights into actionable marketing strategies while leading a team, maximizing advertiser investments, and engaging with cross-functional teams to drive business growth in a dynamic retail m...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Media

$120K - $150K *

Lead the charge in transforming customer success by mentoring a high-performing team, driving strategic initiatives, and enhancing customer satisfaction while ensuring operational excellence and colla...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$158K - $340K *

Join a transformative leadership role to shape and operationalize a customer trust strategy that enhances data protection and regulatory compliance, while partnering with diverse teams to strengthen c...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $130K *

Drive supply chain excellence by leading strategies to enhance customer service, optimize inventory, and align operations with business objectives. Champion a collaborative culture while ensuring prof...

Reposted today

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$120K - $160K *

Transform operational efficiency by leading demand forecasting and capacity planning initiatives. Drive cross-functional alignment and translate complex analyses into actionable strategies to optimize...

4 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$145K - $187K *

Oversee procurement operations, drive strategy, and enhance supplier relationships to ensure quality material and services that align with organizational needs for cost and availability in a dynamic e...

3 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$145K - $187K *

Lead the charge in optimizing procurement strategies to enhance supply chain efficiency, foster supplier relations, and ensure timely project delivery while driving team engagement and operational exc...

3 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$145K - $187K *

Lead the charge in procurement strategy and purchasing operations, optimizing supplier relationships and mitigating supply chain risks, while overseeing project support and ensuring efficient processe...

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$145K - $187K *

Transform procurement strategies by leading purchasing operations, optimizing supplier relationships, and driving process improvements to enhance organizational efficiency and cost-effectiveness withi...

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$100K - $130K *

Transform logistics by leading a team to enhance distribution operations, optimize performance metrics, and foster a culture of continuous improvement while ensuring exceptional service and safety wit...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$100K - $130K *

Empower your career by overseeing distribution operations, ensuring efficiency, safety, and excellence in service while driving team leadership and development to meet organizational goals...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$100K - $130K *

Lead operational excellence by enhancing client service processes, driving efficiency and accuracy across multiple teams, and implementing strategic initiatives to elevate client experience and satisf...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$85K - $100K *

Manage high-performing teams to deliver exceptional customer service. Shape operations, drive efficiency improvements, and resolve escalated issues, ensuring customer satisfaction remains legendary...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$85K - $100K *

Lead the charge in creating a customer-centric environment by training and empowering teams to deliver exceptional service, manage day-to-day operations, and drive efficiency improvements within custo...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$90K - $100K *

Develop and execute an effective sales strategy to meet or exceed established revenue targets for accounts ($500K–$3M); drive new business growth within the assigned territory, acting as a senior sale...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Staffing

$165K - $300K *

Optimize our growing sales team in the Pacific Northwest by mentoring, analyzing trends, and driving strategies to achieve market goals and profitability, contributing to the success of a leading dist...

4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$165K - $300K *

Empower your leadership and sales expertise by developing a skilled sales team across the Pacific Northwest, driving performance and achieving goals in a dynamic, customer-focused environment...

4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$165K - $300K *

Accelerate progress at a dynamic company by leading a high-performing sales team across the Pacific Northwest. Foster growth, develop strategies, and enhance customer relationships to drive exceptiona...

4 weeks ago

  •   8 - 10 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.