Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$85K - $100K *

Join a team that's focused on delivering exceptional customer experiences by leading a dynamic, bilingual customer service department. Empower staff, resolve escalated issues, and drive efficiency wit...

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$85K - $100K *

Unlock potential by leading a dynamic customer service team, fostering excellence, and enhancing operational efficiency. Manage daily activities and address challenges to create a thriving environment...

3 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Join a dynamic team leading strategic customer relationships to enhance service excellence and operational efficiency. Drive accountability and innovation in logistics and transportation, ensuring hig...

2 weeks ago

  •   Less than 5 years exp.  •   Transportation

$110K - $130K *

Champion the growth of our purchasing function as you lead a dynamic team, develop strategic vendor relationships, and optimize procurement processes while supporting scaling from 60 to 100 locations...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$88K - $105K *

Pioneer supply chain excellence by leading purchasing, supplier management, and inventory control. Drive process improvements and develop scalable solutions to enhance material availability, cost effi...

4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Shape the future of client support by driving innovation, enhancing relationships, and leading strategic initiatives for exceptional client experiences while aligning with organizational goals...

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$100K - $120K *

Pioneer operational excellence by leading regional customer service teams across North and South America, driving satisfaction and performance through collaboration and strategic oversight...

Today

  •   Less than 5 years exp.  •   Business Services

$100K - $120K *

Lead the charge in strategic purchasing, building a top-tier team and vendor base. Oversee procurement processes while driving efficiency and scalability as the organization expands locations and enha...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$180K - $220K *

Engage in transformative enterprise logistics partnerships by leading strategic business development initiatives with Fortune 1000 executives, driving revenue growth, and designing custom solutions th...

US-AnywhereRemote

Reposted 2 weeks ago

  •   11 - 15 years exp.  •   Transportation

$160K - $195K *

Empower life and annuity carriers through technology-based solutions by leveraging your extensive network and expertise to drive new business and underwriting sales, from prospects to closed deals in...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$150K - $180K *

Champion fiscal integrity by leading financial management operations and compliance, ensuring accurate reporting and policy adherence across the Department while directing a skilled team to enhance ef...

3 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$110K - $130K *

Lead the charge in optimizing warehouse operations, ensuring high performance in distribution, safety, and customer service while managing budgets and team development in a fast-paced environment...

5 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$125K - $150K *

Transform insights into actionable marketing strategies while leading a team, maximizing advertiser investments, and engaging with cross-functional teams to drive business growth in a dynamic retail m...

Reposted 4 days ago

  •   5 - 7 years exp.  •   Media

$80K - $90K *

Transform client service operations by leading teams to deliver exceptional service, ensuring operational excellence and compliance while fostering strong client and vendor relationships. Drive contin...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $80K *

Transform client relationships and enhance service delivery by managing multiple projects and teams. Drive operational excellence while ensuring adherence to policies and exceptional customer satisfac...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Develop strategic leadership for project management, optimizing processes and resources. Inspire a team, enhance project execution and stakeholder relationships, and drive performance through effectiv...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$120K - $145K *

Engage with strategic leadership to drive project management excellence, overseeing diverse project execution while optimizing processes and fostering team development for impactful results across the...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$110K - $130K *

Elevate project management excellence by providing strategic leadership, mentoring a dedicated team, and ensuring alignment with organizational goals while driving efficiency and continuous improvemen...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$110K - $130K *

Join a team that's redefining project management excellence. Lead and inspire a diverse team to optimize processes, enhance project delivery, and achieve strategic goals, all while fostering an innova...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$100K - $120K *

Drive transformative commercial strategies to enhance client partnerships, expand revenue, and lead complex market initiatives across the Americas. Collaborate with stakeholders to deliver innovative...

2 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$100K - $120K *

Champion innovative commercial solutions to drive revenue growth, nurture client relationships, and leverage cross-border opportunities within corporate legal, funds, and fiduciary services across the...

2 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$110K - $130K *

Lead the charge in executing a dynamic sponsorship growth strategy, guiding a high-performing sales team to forge relationships with leading solution providers and achieve significant revenue targets...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Lead and optimize client care, partner support, and inside sales teams. Drive performance through metrics, ensuring quality service delivery while scaling operations effectively to meet growth objecti...

Calgary, ABIn-Person

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$300K - $375K *

Unlock potential by leading a high-performing team of 700+ in a 2M sq ft facility, driving operational excellence and superior customer service while aligning strategy with corporate objectives...

3 weeks ago

  •   11 - 15 years exp.  •   Business Services

$300K - $375K *

Execute operational strategies that drive excellence in a 2M sq. ft. facility. Lead a diverse team of 700+ to optimize performance, uphold standards, and enhance customer service while partnering with...

3 weeks ago

  •   11 - 15 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.