Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$150K - $180K *

Engage with innovative marketing strategies to drive product adoption, revenue growth, and market success across diverse verticals. Lead a dynamic team to transform customer insights into compelling n...

Today

  •   11 - 15 years exp.  •   Information Technology

$101K - $169K *

Shape the future of data solutions by driving innovative reporting for dealerships, ensuring consistent and actionable insights that empower decision-making for operations and management, while collab...

US-AnywhereRemote

1 month ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Shape the future of the gift card industry by leading strategy, managing partnerships, and driving profitable growth across all brands. Collaborate with cross-functional teams to enhance program devel...

2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$150K - $180K *

Advance your career by leading Salesforce operations strategy, ensuring reliable platform performance, and driving continuous improvement across IT and business partnerships. Engage cross-functional t...

US-AnywhereRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Information Technology

$135K - $160K *

Shape the future of platform operations by leading Salesforce strategy, enhancing governance, managing vendor performance, and fostering team collaboration to drive continuous improvement and deliver...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$187K - $248K *

Shape the future of production operations in a dynamic role that drives safety, efficiency, and quality. Lead multiple teams across shifts while fostering innovation and continuous improvement to ensu...

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$181K - $237K *

Join a team that's redefining project governance and portfolio management, driving excellence across the end-to-end Idea-to-Consumer (I2C) ecosystem. Collaborate across cross-functional teams to enhan...

3 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$120K - $145K *

Join a team that's shaping the future of automation in distribution. Lead strategic initiatives to implement advanced technologies, enhance operational efficiency, and drive innovation across multiple...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$110K - $130K *

Lead the charge in developing and executing procurement strategies to ensure timely and cost-effective material acquisition, while managing supplier relationships and driving continuous improvement an...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Lead and scale our brokerage division through strategic vision, operational excellence, and high-performing team development, driving revenue and margin growth while exceeding customer expectations an...

3 days ago

  •   8 - 10 years exp.  •   Transportation

$125K - $150K *

Manage operations across multiple data centers, ensuring efficiency, compliance, and safety. Collaborate with teams to track KPIs and maintain excellent client relationships while overseeing staffing...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $138K *

Elevate quality management through a robust system and develop a proactive Quality culture, leading a high-performing team to ensure compliance with FDA and ISO standards while enhancing customer rela...

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Join us to shape quality initiatives and drive excellence across teams, ensuring compliance and enhancing our manufacturing processes while fostering a culture of continuous improvement and customer f...

Yesterday

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$220K - $352K *

Unlock potential by leading global quality initiatives, driving compliance, and ensuring excellence in design and development processes for medical devices while fostering a high-performing quality te...

1 week ago

  •   11 - 15 years exp.  •   Healthcare

$220K - $352K *

Lead the charge in ensuring top-notch quality for innovative medical devices. Oversee global teams, driving compliance and excellence in design and development, while shaping quality strategies that e...

1 week ago

  •   11 - 15 years exp.  •   Healthcare

$100K *

Lead customer experience initiatives driving measurable improvements across key touchpoints while collaborating with cross-functional teams to enhance service delivery and operational efficiency. Own...

4 days ago

  •   5 - 7 years exp.  •   Business Services

$90K - $110K *

Lead operations at our Distribution Center to optimize logistics, enhance efficiencies, and support program initiatives. Collaborate with management on strategic goals while overseeing a dedicated tea...

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$115K - $120K *

Empower growth by managing key retail accounts, influencing strategies, and leveraging insights to drive profitable growth across multiple channels. Collaborate closely with partners to spot trends an...

3 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$100K - $120K *

Lead and innovate comprehensive marketing strategies across a dealership network, driving sales and brand presence through collaboration, analysis, and execution of integrated campaigns tailored to ma...

4 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$95K - $114K *

Join us to lead our service department, mentoring teams, managing projects, and driving business growth through accurate estimations and robust client relationships in commercial roofing solutions...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$125K - $165K *

Shape the future of healthcare product marketing by leading go-to-market strategies and launches within innovative solutions. Collaborate cross-functionally and represent the portfolio at industry eve...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$180K - $324K *

Drive strategic initiatives in global service delivery, leading a diverse team across regions. Ensure quality and consistency while enhancing operational efficiency and stakeholder engagement to suppo...

2 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$150K - $180K *

Manage the Cabinet Efficiency business, driving strategic growth and operational excellence. Oversee P&L, market strategies, and product development to enhance customer value and ensure long-term orga...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$145K - $175K *

Accelerate global growth as you lead international sales and marketing strategies. Drive relationships and culture while navigating diverse markets. Empower teams and spark innovative expansion, ensur...

2 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$88K - $117K *

Join a team that's enhancing patient support by leading specialty pharmacy operations. Drive initiatives and strategic growth while coaching a dedicated team to deliver exceptional service and operati...

Mississauga, ONIn-Person

1 week ago

  •   Less than 5 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.