Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$150K - $225K *

Drive operational excellence by leading care team operations and enhancing member experiences. Build scalable systems and processes to ensure consistent, high-quality interactions across all touchpoin...

New York, NYRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$100K - $120K *

Lead strategic initiatives to enhance client retention and growth, collaborating across teams to align customer needs with corporate objectives while analyzing market trends and program results for co...

3 days ago

  •   5 - 7 years exp.  •   Business Services

$100K - $120K *

Lead the charge in developing and implementing customer strategies to enhance retention and growth. Collaborate across teams to align initiatives with corporate goals while analyzing market trends and...

3 days ago

  •   5 - 7 years exp.  •   Business Services

$100K - $120K *

Lead strategic initiatives to enhance client retention and growth, collaborating across teams to align with corporate objectives and market trends while driving program success and delivering impactfu...

3 days ago

  •   5 - 7 years exp.  •   Business Services

$125K - $140K *

Drive client growth and retention strategies while leading cross-functional teams to enhance service delivery and market positioning. Collaborate with executives to align initiatives with corporate go...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$130K - $150K *

Lead the charge in developing and implementing customer strategies to enhance retention and growth, collaborating with teams to align with corporate goals and market trends while driving client-specif...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$140K - $180K *

Shape the future of client relationships by driving growth and retention strategies, collaborating with teams, and analyzing market trends to enhance service offerings and align with corporate goals...

4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$134K - $215K *

Join us to lead a dynamic team in delivering exceptional customer support for semiconductor production. Drive operational excellence, manage budgets, and foster strong client relationships across a di...

4 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$174K - $279K *

Tackle post-sales experiences by shaping implementation and activation strategies. Drive seamless transitions from sales to customer success, improving activation and enhancing revenue outcomes throug...

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$80K - $95K *

Empower your career by leading a dynamic team in warehouse management. Oversee operations, enhance productivity, and ensure compliance with safety and regulatory standards while collaborating with sen...

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$95K - $115K *

Drive exceptional customer experiences by leading operations, enhancing processes, and empowering teams to minimize delays while maximizing service quality and vendor relationships in a dynamic enviro...

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$88K - $105K *

Empower our customer operations team to enhance service quality, minimize delays, and drive continuous improvement. Collaborate across departments to deliver exceptional customer experiences and build...

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$90K - $110K *

Drive exceptional customer experiences by managing operations, analyzing trends, and enhancing service quality. Empower teams to minimize delays and build strong vendor relationships, ensuring a seaml...

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$80K - $95K *

Lead the charge in enhancing customer operations by managing backorder processes, analyzing performance metrics, and fostering vendor relationships to ensure exceptional service delivery and operation...

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$80K - $95K *

Champion customer satisfaction by leading operations to enhance service quality, streamline processes, and drive team performance. Collaborate across departments to optimize order management and vendo...

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$166K - $214K *

Elevate customer success by leading a dynamic onboarding team, ensuring seamless transitions from sales to platform activation. Drive adoption and optimize experiences while fostering a culture of exc...

Reposted yesterday

  •   8 - 10 years exp.  •   Business Services

$110K - $130K *

Advance your career by leading final mile delivery operations for a major distributor. Drive strategy, optimize fleet performance, and enhance customer satisfaction across a national network while lev...

5 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$210K - $260K *

Drive the strategic change portfolio for Contract Logistics in North America and LATAM, ensuring successful client implementations and operational excellence through governance, standardization, and c...

1 month ago

  •   8 - 10 years exp.  •   Transportation

$97K - $114K *

Lead the charge in managing daily operations and maintenance of building systems, ensuring safety and efficiency through effective staff supervision and vendor collaboration while implementing quality...

2 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$120K - $150K *

Accelerate your career by leading sales growth and strategic partnerships in the Executive Benefits sector. Drive revenue, expand market presence, and enhance employee protection through innovative id...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$155K - $259K *

Lead a global sourcing team to drive cost reductions and optimize supplier performance. Collaborate with stakeholders to implement strategic sourcing initiatives that enhance product quality and servi...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Healthcare

$155K - $259K *

Lead the charge in global sourcing strategies, optimizing supplier performance and cost management while driving cross-functional collaboration to achieve business objectives in a dynamic medical envi...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Healthcare

$120K - $170K *

Join us to shape the player experience for a groundbreaking FPS MMO. In this senior role, you'll collaborate globally, influence product strategy, and drive live operations, ensuring success in Wester...

2 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$125K - $150K *

Champion the digital roadmap and enhance ecommerce performance by leading initiatives that optimize customer journeys, drive trade lead generation, and improve conversion rates, all while fostering ef...

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$108K - $130K *

Lead the charge in managing client relationships and driving revenue growth. Oversee Program Managers, set strategic priorities, and ensure operational excellence to enhance satisfaction and retention...

2 weeks ago

  •   8 - 10 years exp.  •   Transportation

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.