Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$120K - $150K *

Lead the charge in cultivating strategic Power 4 partnerships, fostering growth and satisfaction. Collaborate closely across teams to ensure impactful engagement and drive renewal initiatives in a dyn...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$72K - $101K *

Oversee customer support operations, ensuring effective communication and service delivery while mentoring staff and enhancing processes to achieve high-quality service outcomes and operational effici...

4 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$107K *

Join a dynamic team passionate about brokerage and lead generation. Enhance relationships, negotiate freight costs, and manage accounts with agility and expertise in a fast-paced and supportive enviro...

3 weeks ago

  •   Less than 5 years exp.  •   Transportation

$150K - $165K *

Lead the charge in ensuring compliance with international trade regulations. Manage import/export activities, guide regulatory practices, and collaborate across teams to support company operations and...

3 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$120K - $180K *

Shape the future of operational excellence by leading growth strategies, optimizing service delivery, and enhancing profitability across your region, while driving high performance within diverse team...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$130K - $240K *

Drive sales excellence in the Cardiac Rhythm Management sector by leading a high-performing team, shaping commercial strategies, and enhancing customer relationships to restore health and improve live...

Reposted yesterday

  •   8 - 10 years exp.  •   Healthcare

$90K - $130K *

Champion the execution of high-profile events, from strategy to on-site management. Lead sponsor partnerships and ensure exceptional experiences that enhance brand visibility and client engagement acr...

2 weeks ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$75K - $95K *

Lead the charge in elevating cleaning operations across multiple facilities, ensuring high standards of safety and efficiency while fostering a culture of excellence and continuous improvement within...

1 week ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$140K - $220K *

Shape the future of digital strategy by leading a high-performing team dedicated to transforming brand websites and enhancing customer experiences through innovative digital initiatives and cross-func...

1 week ago

  •   8 - 10 years exp.  •   Consumer Technology

$75K - $95K *

Oversee the management and performance of a regional portfolio, guiding Property Managers and site teams to enhance property operations, ensuring adherence to policies, budgeting effectively, and fost...

6 days ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$177K - $198K *

Lead empowered product teams to design, develop, and deliver impactful digital solutions. Collaborate across disciplines and drive engineering excellence while shaping customer experiences and contrib...

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$280K - $350K *

Tackle operational excellence and customer success by leading enterprise-wide service teams, enhancing client experiences, and driving process efficiencies to support sustainable growth and transforma...

1 month ago

  •   8 - 10 years exp.  •   Finance & Insurance

$120K - $150K *

Drive the sourcing strategy and procurement operations across various supply chains, ensuring successful vendor partnerships and budget management for significant annual spend. Lead teams to achieve s...

2 weeks ago

  •   11 - 15 years exp.  •   Business Services

$90K - $120K *

Lead the charge in optimizing the Service Center of Excellence through effective management of operations, performance metrics, and workforce solutions, ensuring top-quality service delivery and conti...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$90K - $120K *

Lead the charge in driving customer success through comprehensive lifecycle management strategies, ensuring robust engagement and satisfaction while maximizing program success and profitability in a c...

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$75K - $95K *

Pioneer sales initiatives that elevate community engagement, foster relationships, and drive occupancy goals while leading a dedicated sales team in delivering excellence in senior living services ali...

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$80K - $110K *

Transform the manufacturing landscape by leading the operations of a new satellite facility. Drive production efficiency, enhance quality standards, and build a cohesive team, while ensuring safety an...

Yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$214K - $358K *

Build a sustainable CRM platform lifecycle strategy ensuring global capabilities drive local market execution, optimizing adoption and measurable value across all live markets, while collaborating wit...

Reposted 5 days ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$80K - $160K *

Drive growth by selling impactful DMC services to clients within clinical trials. Leverage your sales expertise to collaborate with teams, enhance client relationships, and stay ahead of market trends...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$67K - $101K *

Explore opportunities to enhance client relationships and drive revenue growth by collaborating with national and regional accounts, while aligning with corporate sales strategies and ensuring custome...

US-AnywhereRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$120K - $180K *

Empower growth in your career by driving strategic enterprise sales for AI-driven identity and fraud solutions. Lead high-impact initiatives in a greenfield territory with a focus on innovative workfo...

Today

  •   5 - 7 years exp.  •   Business Services

$150K - $200K *

Accelerate progress at the forefront of AI-driven identity solutions, leading enterprise sales efforts in workforce management. Shape the future by driving product adoption and delivering value in a h...

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $150K *

Drive excellence in manufacturing by optimizing processes and ensuring high-quality standards. Collaborate with cross-functional teams to enhance efficiency and maintain compliance with industry regul...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$118K - $196K *

Champion procurement excellence by leading a high-performing team to drive strategic sourcing, supplier partnerships, and cost-saving initiatives across multiple categories. Influence key stakeholders...

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$214K - $358K *

Drive the post-launch lifecycle of the CFC CRM platform, ensuring seamless integration and optimization to enhance business value across all markets while collaborating with cross-functional teams for...

Reposted 5 days ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.