Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$141K - $190K *

Partner with us to elevate production workflows through innovative technology. Lead product management initiatives by leveraging AI to shape solutions that enhance efficiency and amplify the creative...

Reposted today

  •   5 - 7 years exp.  •   Media

$95K - $115K *

Partner with us to lead and optimize commercial operations, enhancing performance through data insights, process efficiency, and strategic collaboration to drive revenue growth and profitability...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$150K - $180K *

Empower and lead a global quality strategy, ensuring excellence in Quality Management Systems and Continuous Improvement initiatives across diverse teams and operations. Foster collaboration for optim...

1 week ago

  •   11 - 15 years exp.  •   Energy & Utilities

$170K - $190K *

Join a transformative role overseeing manufacturing operations, enhancing team culture, and driving strategic improvements across facilities for optimal productivity and safety while fostering collabo...

3 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$170K - $190K *

Advance operational excellence by leading manufacturing efforts across two plants, promoting a culture of safety, quality, and efficiency, while implementing innovative strategies to enhance productiv...

3 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$195K - $205K *

Unlock potential by leading supply chain strategies across North America. This role drives operational excellence, enhances service levels, and optimizes logistics and inventory management in a dynami...

4 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$90K - $135K *

Innovate your career by strategizing sourcing and procurement for global parts and services. Collaborate with cross-functional teams to enhance supply chain performance, drive improvements, and establ...

4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Drive the organization's risk management and compliance strategy, ensuring effective governance in accordance with legal standards. Lead initiatives in contract management, security, and enterprise ri...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$125K - $150K *

Engage and drive growth by fostering long-term client relationships and identifying new business in the broadband sector. Collaborate with experts to develop actionable strategies and leverage technol...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$120K - $140K *

Develop and oversee day-to-day pharmacy operations, ensuring efficient management, staff support, and regulatory compliance while fostering excellent relationships with healthcare professionals and in...

4 days ago

  •   Less than 5 years exp.  •   Healthcare

$95K - $115K *

Drive successful delivery of technology projects by leading teams, ensuring high-quality outcomes and stakeholder engagement through Agile practices and clear communication. Collaborate across departm...

4 days ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Lead the charge in developing and executing real estate strategy across the Americas, optimizing a diverse portfolio while collaborating with senior leadership and external partners to drive cost effi...

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$100K - $120K *

Pioneer comprehensive marketing strategies that elevate brand presence, foster collaboration across departments, and enhance customer engagement while driving profitable growth and innovative promotio...

Today

  •   5 - 7 years exp.  •   Food & Beverages

$89K - $169K *

Develop and implement HR strategies that align with business objectives, focusing on change management and talent solutions. Collaborate with leaders to drive organizational effectiveness and transfor...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$89K - $169K *

Elevate organizational effectiveness by implementing transformative talent solutions. Partner with HR leaders, utilizing data analytics and change management strategies to meet business objectives and...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$100K - $120K *

Bring your expertise to lead operational excellence across multiple customer locations, fostering strong relationships and driving performance improvement while achieving P&L targets and enhancing tea...

Today

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$100K - $120K *

Drive exceptional performance in a high-volume distribution operation, enhancing customer satisfaction and operational efficiency while developing strong teams. Lead financial management and continuou...

1 month ago

  •   8 - 10 years exp.  •   Transportation

$100K - $125K *

Manage and optimize a high-performing service department focused on customer satisfaction and operational efficiency. Lead teams, oversee service processes, and drive revenue growth while ensuring ope...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$160K - $175K *

Pioneer operational excellence across multiple sites, driving strategic growth and ensuring client satisfaction. Lead teams in optimizing processes and maintaining high standards of service within the...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$180K - $220K *

Champion the growth and operational excellence of our Specialty Services division, overseeing P&L, developing strategic customer relationships, and leading a high-performing operations team for succes...

2 weeks ago

  •   11 - 15 years exp.  •   Energy & Utilities

$110K - $130K *

Explore opportunities to drive impactful marketing communications, leading a dynamic team that shapes engagement strategies across events, digital content, and community initiatives while maintaining...

4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$200K - $220K *

Shape the future of product platforms by defining strategy, prioritizing innovation, and guiding a high-performing team to enhance revenue growth, customer retention, and operational efficiency across...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Shape global sourcing strategies that align with business goals, drive supplier innovation, enhance supplier relationships, and mitigate risks while collaborating across functions to achieve excellenc...

3 weeks ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Tackle regional service operations across North America, leading a team of technicians to ensure optimal equipment performance, customer satisfaction, and technical support throughout the equipment li...

3 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$95K - $115K *

Lead the charge in optimizing equipment service operations for customer satisfaction and uptime. Manage a team of technicians across North America, providing technical support, resource coordination...

3 weeks ago

  •   8 - 10 years exp.  •   Technical Services

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.