Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.
A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.
Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.
Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.
Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.
$150K - $200K *
Unlock potential by driving strategic growth and executive relationships across a diverse portfolio of health systems. Lead complex sales pursuits, influence cross-functional teams, and develop winnin...
5 days ago
$150K - $200K *
Unlock potential by leading strategic growth initiatives across health systems. Drive enterprise relationships, identify opportunities, and mobilize cross-functional teams to deliver innovative soluti...
5 days ago
$150K - $200K *
Unlock potential by leading strategic growth initiatives across health systems. Drive executive relationships and influence cross-functional teams to deliver innovative solutions and achieve measurabl...
5 days ago
$100K - $120K *
Lead the charge in managing strategic projects from inception to implementation, collaborating with diverse stakeholders to ensure success in a dynamic environment while driving process improvements a...
3 weeks ago
$100K - $120K *
Empower project success by leading strategic initiatives, managing multiple projects, and collaborating with stakeholders to drive results in a dynamic environment. Utilize your technical acumen and l...
3 weeks ago
$95K - $115K *
Lead the charge in managing strategic projects from inception to implementation, collaborating with diverse stakeholders to ensure success in a dynamic environment while driving process improvements a...
3 weeks ago
$100K - $120K *
Champion strategic initiatives as a Senior Project Manager, leading projects from discovery to implementation. Collaborate with stakeholders, adapt to changes, and ensure success in a dynamic environm...
3 weeks ago
$100K - $120K *
Lead strategic initiatives as a Senior Project Manager, overseeing projects from inception to implementation. Collaborate with stakeholders, adapt to changing needs, and drive project success in a dyn...
3 weeks ago
$101K *
Unlock potential by serving as a key client contact, ensuring seamless communication and a positive experience while collaborating with various teams in a dynamic, remote environment...
2 weeks ago
$189K - $231K *
Drive innovative benefits and wellbeing strategies by leveraging data analytics and AI. Lead a high-performing team, manage vendor relationships, and enhance associate experiences while ensuring compl...
Reposted 2 weeks ago
$142K - $150K *
Unlock potential by leading creative direction for dynamic CPG brands. Collaborate with a talented team to elevate brand storytelling, oversee impactful marketing initiatives, and ensure consistency a...
4 days ago
Director of Revenue Operations
$190K - $210K *
Unlock potential by leading revenue operations to optimize go-to-market strategies, drive annual planning, and enhance performance metrics. Collaborate with executives to align sales efforts and lever...
1 month ago
Director - Commercial Excellence CMD (1300)
$157K - $205K *
Empower client success by leading cross-functional teams to deliver strategic, data-driven solutions in commercial operations, focusing on incentive compensation and go-to-market strategies while fost...
1 month ago
Director Sales (Transportation & Logistics)
$150K - $180K *
Drive net-new business growth by leveraging deep expertise in Transportation and Logistics. Collaborate with executive stakeholders to identify opportunities and deliver innovative digital transformat...
2 weeks ago
$150K - $180K *
Join a team that's driving end-to-end supply chain excellence, overseeing strategic initiatives in planning, warehousing, and procurement to enhance global operations while ensuring compliance and opt...
2 days ago
$88K - $105K *
Empower growth as you lead operations, develop teams, and enhance client relationships. Drive revenue and service excellence while fostering a proactive culture focused on business development and cus...
2 days ago
$80K - $95K *
Drive operational excellence by leading a dynamic team, enhancing client relationships, and achieving financial goals. Join us to shape the future of service delivery and foster a culture of growth an...
2 weeks ago
$150K - $180K *
Shape the future of our sales strategy by driving growth, building key partnerships, and leading a high-performing team. Your leadership will enhance customer engagement and operational excellence acr...
1 week ago
$110K - $130K *
Elevate client relationships and drive growth by leveraging expertise in consulting, engineering, and managed services. Collaborate with teams to create actionable strategies that enhance client value...
4 days ago
Operations Director - Audio Visual, Event Technology
$100K - $115K *
Empower success by managing event logistics and team dynamics. Lead the execution of high-quality events, ensuring client satisfaction while overseeing inventory, budget control, and continuous team d...
Reposted 1 week ago
Director, Contracts Administration
$199K - $240K *
Drive contract management strategies and compliance while leading a team of professionals. Collaborate with cross-functional teams to ensure contract fulfillment and mitigate risks, supporting busines...
1 week ago
Sr. Director, Supply Chain - Conveyance Solutions Division
$225K - $250K *
Drive excellence in supply chain management by leading strategic initiatives, optimizing material flow, and enhancing supplier relationships to achieve productivity and cost-saving goals across multip...
2 weeks ago
$108K - $162K *
Transform warehouse operations by leading strategic initiatives, ensuring compliance, and fostering a culture of continuous improvement to maximize efficiency and profitability while building strong c...
2 weeks ago
$110K - $130K *
Optimize dispute operations by leading a high-performing team to ensure timely resolution of claims, enhance processes, and minimize fraud losses while collaborating across departments to drive operat...
1 week ago
$120K - $145K *
Empower your career by leading a dynamic disputes team to ensure timely resolution of cardholder claims, optimize operational efficiency, and minimize fraud losses while collaborating across the organ...
1 week ago
What does a Director of Customer Service do?
A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.
What qualifications are common for Director of Customer Service jobs?
Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.
How much do Director of Customer Service jobs pay?
Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.
Where can I find Director of Customer Service jobs?
You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.