Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$110K - $130K *

Take ownership of operations to enhance performance, customer satisfaction, and continuous improvement. Lead support teams, manage incidents, and ensure compliance with standards while driving account...

Nashville, TNRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$145K - $169K *

Lead the charge in driving business results and marketplace execution across a diverse portfolio, collaborating with regional teams to achieve growth objectives and enhance operational effectiveness i...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Food & Beverages

$150K - $200K *

Tackle strategic growth and executive relationships across a portfolio of health systems, driving enterprise solutions and fostering collaboration among cross-functional teams to achieve measurable ac...

5 days ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $200K *

Unlock potential by leading strategic growth initiatives across health systems. Drive executive relationships and influence cross-functional teams to expand market presence and deliver innovative solu...

5 days ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $200K *

Join a team that's shaping the future of healthcare by driving strategic growth and executive relationships across a diverse portfolio of health systems and IDNs, focusing on innovative solutions and...

5 days ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $200K *

Drive strategic growth and executive relationships across a portfolio of health systems, identifying opportunities and mobilizing resources to enhance enterprise solutions and achieve measurable outco...

5 days ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $200K *

Drive strategic growth and executive relationships across a portfolio of health systems, focusing on expanding distribution, products, and services. Collaborate cross-functionally to develop winning a...

5 days ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $200K *

Lead the charge in driving strategic growth and executive relationships across a portfolio of health systems. Shape complex opportunities and mobilize cross-functional teams to deliver innovative solu...

5 days ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $200K *

Drive strategic growth and executive relationships across a portfolio of health systems and IDNs. Lead complex sales pursuits, develop multi-year account strategies, and mobilize cross-functional team...

5 days ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $200K *

Lead the charge in driving strategic growth and executive relationships across a portfolio of health systems. Collaborate cross-functionally to identify opportunities, shape complex deals, and enhance...

5 days ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $200K *

Grow your career with a strategic role focused on expanding relationships and driving growth across health systems. Lead complex sales pursuits, influence cross-functional teams, and develop executive...

5 days ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $200K *

Unlock potential by driving strategic growth and executive relationships across a diverse portfolio of health systems. Lead complex sales pursuits, influence cross-functional teams, and develop winnin...

5 days ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $200K *

Unlock potential by leading strategic growth initiatives across health systems. Drive enterprise relationships, identify opportunities, and mobilize cross-functional teams to deliver innovative soluti...

5 days ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $200K *

Unlock potential by leading strategic growth initiatives across health systems. Drive executive relationships and influence cross-functional teams to deliver innovative solutions and achieve measurabl...

5 days ago

  •   8 - 10 years exp.  •   Healthcare

$100K - $120K *

Empower project success by leading strategic initiatives, managing multiple projects, and collaborating with stakeholders to drive results in a dynamic environment. Utilize your technical acumen and l...

3 weeks ago

  •   5 - 7 years exp.  •   Food & Beverages

$95K - $115K *

Lead the charge in managing strategic projects from inception to implementation, collaborating with diverse stakeholders to ensure success in a dynamic environment while driving process improvements a...

3 weeks ago

  •   5 - 7 years exp.  •   Food & Beverages

$100K - $120K *

Champion strategic initiatives as a Senior Project Manager, leading projects from discovery to implementation. Collaborate with stakeholders, adapt to changes, and ensure success in a dynamic environm...

3 weeks ago

  •   5 - 7 years exp.  •   Food & Beverages

$189K - $231K *

Drive innovative benefits and wellbeing strategies by leveraging data analytics and AI. Lead a high-performing team, manage vendor relationships, and enhance associate experiences while ensuring compl...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$142K - $150K *

Unlock potential by leading creative direction for dynamic CPG brands. Collaborate with a talented team to elevate brand storytelling, oversee impactful marketing initiatives, and ensure consistency a...

5 days ago

  •   8 - 10 years exp.  •   Media

$190K - $210K *

Unlock potential by leading revenue operations to optimize go-to-market strategies, drive annual planning, and enhance performance metrics. Collaborate with executives to align sales efforts and lever...

1 month ago

  •   8 - 10 years exp.  •   Information Technology

$157K - $205K *

Empower client success by leading cross-functional teams to deliver strategic, data-driven solutions in commercial operations, focusing on incentive compensation and go-to-market strategies while fost...

1 month ago

  •   5 - 7 years exp.  •   Business Services

$150K - $180K *

Drive net-new business growth by leveraging deep expertise in Transportation and Logistics. Collaborate with executive stakeholders to identify opportunities and deliver innovative digital transformat...

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Join a team that's driving end-to-end supply chain excellence, overseeing strategic initiatives in planning, warehousing, and procurement to enhance global operations while ensuring compliance and opt...

2 days ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$88K - $105K *

Empower growth as you lead operations, develop teams, and enhance client relationships. Drive revenue and service excellence while fostering a proactive culture focused on business development and cus...

2 days ago

  •   5 - 7 years exp.  •   Business Services

$80K - $95K *

Drive operational excellence by leading a dynamic team, enhancing client relationships, and achieving financial goals. Join us to shape the future of service delivery and foster a culture of growth an...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.