Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$125K - $150K *

Grow organizational capability by leading strategic logistics operations that optimize material flow, site logistics, and fleet management. Collaborate across functions to enhance productivity and dri...

2 weeks ago

  •   Less than 5 years exp.  •   Transportation

$100K - $120K *

Shape the future of customer service by leading a talented team to deliver exceptional experiences, drive performance, and enhance operational strategies in a dynamic, growth-focused environment...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$95K - $115K *

Transform warehouse operations by developing processes and leading a skilled team. Drive productivity, safety, and inventory accuracy while ensuring seamless order fulfillment and compliance with qual...

5 days ago

  •   5 - 7 years exp.  •   Transportation

$138K - $221K *

Champion strategic member services excellence, providing leadership and oversight across operations. Cultivate collaborative relationships and guide policies to support community members, enhancing or...

5 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$120K - $145K *

Reimagine the supply chain landscape by leading end-to-end functions, ensuring alignment between customer demands, production capabilities, and supplier performance while driving operational excellenc...

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$90K - $110K *

Elevate production efficiency by leading safe, reliable operations and driving continuous improvement. Collaborate across functions to meet customer demands while ensuring top-quality and performance...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$175K - $220K *

Join a team that's committed to customer satisfaction by leading relationships and operational excellence across diverse data center operations. Drive performance, advocate for customers, and oversee...

4 days ago

  •   8 - 10 years exp.  •   Technical Services

$92K - $110K *

Lead safe and efficient production operations to meet customer demand, ensuring quality, compliance, and continuous improvement while developing a high-performing and engaged workforce...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Take ownership of optimizing manufacturing planning and scheduling processes. Collaborate across departments to ensure balanced demand and supply, leveraging ERP systems to enhance efficiency and inve...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$98K *

Join a dynamic team to lead maintenance operations, ensure top-tier resident experiences, and drive community performance while guiding a dedicated team towards excellence and efficiency. Be an integr...

Today

  •   Less than 5 years exp.  •   Hospitality & Recreation

$125K *

Drive customer success by leading the sales lifecycle from RFQ to delivery. Collaborate with cross-functional teams to ensure seamless project execution, maintaining alignment on priorities, and manag...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Lead and elevate exceptional guest services across ground handling operations, ensuring operational excellence and customer satisfaction in a dynamic and fast-paced aviation environment...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$187K - $198K *

Transform safety practices in construction by leading audits, workshops, and reports. Collaborate with teams to enhance site-specific safety strategies while ensuring compliance with OSHA and company...

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$140K - $170K *

Champion operational excellence by leading clinical engineering initiatives, maintaining strong client relationships, and ensuring regulatory compliance in a complex healthcare environment. Drive stra...

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$204K - $240K *

Lead the charge in transforming service delivery excellence by developing strategic plans, driving portfolio growth, and mentoring high-performing teams to achieve customer satisfaction and measurable...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$96K - $160K *

Drive operational excellence as you oversee a high-performing team, ensuring customer satisfaction across departments in a fast-paced distribution environment. Your leadership will shape recruitment...

4 days ago

  •   5 - 7 years exp.  •   Business Services

$96K - $160K *

Join a dynamic team to lead branch operations, ensuring exceptional service and performance across multiple departments while fostering talent development and team accountability...

4 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$96K - $160K *

Advance your career by leading a high-performing team in a dynamic operations environment. Your expertise will drive excellence across multiple departments, ensuring top-notch service and employee eng...

4 days ago

  •   5 - 7 years exp.  •   Business Services

$96K - $160K *

Lead operations in a high-performing environment, overseeing multiple departments including Warehouse, Customer Service, and HR. Drive excellence, support talent management, and ensure top-tier servic...

4 days ago

  •   5 - 7 years exp.  •   Business Services

$96K - $160K *

Drive operational excellence by leading a high-performing team across multiple departments, ensuring top-tier customer service and exceeding company standards in a fast-paced, growing environment...

4 days ago

  •   5 - 7 years exp.  •   Business Services

$120K - $198K *

Lead cross-functional teams to manage growth and profitability of products, leveraging data analysis and strategic insight to influence decision-making and achieve business objectives effectively acro...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$120K - $198K *

Join a team that's driving impactful business decisions through data analysis. As a strategic leader, you will manage product growth, collaborate with stakeholders, and guide a team to ensure alignmen...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$160K - $200K *

Unlock potential by leading the strategy for agentic AI systems that enhance decision-making and productivity across the enterprise. Drive integration of AI solutions, ensuring reliable and governed o...

5 days ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $120K *

Optimize operational and growth strategies while managing agency teams to enhance client experiences and drive success across the Northeast Iowa region, fostering a collaborative environment and ensur...

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$125K - $135K *

Engage in a pivotal HR role to drive strategic initiatives in the Midwest Region, partnering with leadership to foster an effective workforce and enhance organizational performance while managing mult...

4 days ago

  •   8 - 10 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.