Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$100K - $120K *

Elevate your career by leading strategic sales initiatives and driving growth. Manage operations, mentor teams, and foster customer loyalty while analyzing performance metrics to achieve ambitious sal...

3 days ago

  •   5 - 7 years exp.  •   Staffing

$100K - $120K *

Shape the future of distribution by overseeing operations and finances, ensuring compliance, and fostering a safe, efficient environment. Lead a team to optimize processes and enhance productivity in...

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$88K - $105K *

Join a team that's transforming supply chain operations by leading daily activities, enhancing performance, and fostering staff development to ensure optimal service delivery and customer satisfaction...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$198K - $220K *

Transform legal operations by leading contract negotiations, providing strategic advice, and managing a team of legal professionals in a dynamic global environment. Drive compliance and support busine...

4 weeks ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$151K - $201K *

Lead the charge in enhancing airport operations and customer experience by providing strategic direction, fostering leadership development, and ensuring operational excellence across multiple stations...

Denver, CORemote

1 week ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$151K - $201K *

Elevate the customer experience by leading airport operations and management teams. Drive performance, enhance communication, and foster leadership development to ensure operational excellence and saf...

1 week ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$150K - $180K *

Shape customer experience strategies across diverse functions to drive operational excellence, enhance service delivery, and boost revenue while leading a high-performing team to achieve outstanding c...

Reposted 4 days ago

  •   8 - 10 years exp.  •   Food & Beverages

$160K - $200K *

Lead the charge in driving revenue growth and expanding market presence by developing innovative sales strategies and mentoring a high-performing team in the energy optimization sector...

4 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$160K - $200K *

Drive revenue growth by leading a high-performing sales team, developing innovative strategies, and enhancing customer relationships in the industrial energy optimization sector. Collaborate cross-fun...

Raleigh, NCRemote

4 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$125K - $150K *

Champion customer growth by leading a dynamic sales team, driving new business, and fostering long-term relationships. Leverage your expertise to optimize strategies, enhance customer success, and del...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$95K - $115K *

Manage and enhance employee benefits programs, ensuring compliance and effective operations. Lead a team, oversee vendor relationships, and deliver training to support employee understanding and engag...

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$109K - $133K *

Build and oversee a customer support function from the ground up, defining strategy, processes, and metrics to ensure a scalable and excellent customer experience while managing day-to-day operations...

3 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$117K - $172K *

Lead a regional team to drive customer growth, retention, and satisfaction while managing P&L. Collaborate with sales and service to enhance operational excellence and deliver best-in-class customer e...

Reposted today

  •   8 - 10 years exp.  •   Business Services

$211K - $330K *

Lead the charge in transforming supply chain operations, ensuring strategic execution and high performance across all facets of the organization. Drive cross-functional collaboration and continuous im...

1 month ago

  •   8 - 10 years exp.  •   Business Services

$125K - $145K *

Lead the development of a unified project management methodology across multiple sites, enhancing project delivery standards and training teams to ensure successful execution from contract to handoff...

1 week ago

  •   8 - 10 years exp.  •   Consumer Technology

$125K - $150K *

Accelerate progress at the Center for Advanced Product Evaluation by leading sales strategy, driving growth, and fostering customer relationships while collaborating across departments to enhance perf...

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Drive profitable growth by leading a high-performing sales team, developing strategic customer relationships, and pursuing complex business opportunities across a significant revenue territory...

4 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$176K - $229K *

Help us lead clinical supplies for trials by managing CSPs, overseeing packaging, and ensuring compliance with industry regulations. Drive budget management and collaborate across teams for uninterrup...

1 month ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$173K - $217K *

Join a dynamic team to drive commercial opportunities in onsite power solutions, managing a diverse portfolio from qualification to investment approval while collaborating with cross-functional expert...

3 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$215K - $240K *

Empower a high-performing supply chain team to enhance collaboration, drive efficiencies, and optimize inventory management, ensuring alignment with business goals while fostering a culture of continu...

3 weeks ago

  •   8 - 10 years exp.  •   Food & Beverages

$165K - $185K *

Unlock your potential by leading integrated facilities management for a pharmaceutical portfolio. Drive operational excellence, manage budgets, and foster strong client relationships while overseeing...

Raynham, MARemote

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$165K - $185K *

Discover the opportunity to lead integrated facilities management for a pharmaceutical portfolio, overseeing operations, compliance, and financial performance while fostering strong stakeholder relati...

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$110K - $130K *

Drive operational excellence at a leading healthcare organization by leading funded medical accounts receivable. Build a high-performing collections team, enhance cash flow, and ensure compliance whil...

Pennsylvania, USRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$89K - $169K *

Empower your career by leading strategic workforce planning initiatives, aligning staffing and budget decisions with operational needs. Collaborate across teams to enhance efficiency and drive transfo...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$89K - $169K *

Elevate workforce planning by connecting demand with capacity and budget decisions. Provide strategic leadership, enhance operational efficiency, and drive transformation across the organization while...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.