Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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1
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$83K - $107K *

Take ownership of distribution center operations, ensuring optimal efficiency and customer satisfaction. Manage budget, lead personnel, and coordinate logistics to uphold company standards and meet se...

2 weeks ago

  •   Less than 5 years exp.  •   Transportation

$120K - $150K *

Unlock strategic potential by delivering high-impact, client-focused IT projects. Collaborate with diverse teams to enhance service quality, resolve issues, and drive measurable growth and client sati...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$185K *

Lead the Americas DTC strategy, leveraging data to drive growth, manage P&L, and optimize consumer lifecycle. Collaborate cross-functionally to enhance performance and build a high-performing team, en...

2 days ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$165K - $180K *

Shape the future of technical accounting by leading compliance and reporting initiatives. Drive process improvements in a fast-paced environment, mentoring a global team and collaborating with cross-f...

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$90K - $130K *

Build impactful commercial construction projects by leading teams to ensure successful execution, adherence to client expectations, and safety compliance. Drive quality, timelines, and financial goals...

3 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$120K - $150K *

Advance your career by leading a high-performing Last Mile Transportation team. Drive strategic P&L management, enhance efficiency, and ensure operational excellence while developing innovative soluti...

1 week ago

  •   8 - 10 years exp.  •   Transportation

$90K - $120K *

Analyze and optimize supplier strategies for direct materials, ensuring operational efficiency and cost savings. Lead negotiations and performance management while collaborating across teams to drive...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$120K - $180K *

Join a dynamic team to drive revenue growth and build a scalable sales system for data solutions. Your expertise in enterprise sales, pipeline development, and process innovation will shape the future...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$234K - $422K *

Join a team that's redefining sales in the tech landscape, focusing on fostering strategic relationships with leading customers in the Communications, Networking, and AI sectors. Drive growth through...

6 days ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$100K - $130K *

Drive operational excellence as you lead a dynamic team, advocating for customer needs while developing strategic initiatives that enhance service delivery and build lasting partnerships across multip...

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$163K - $215K *

Lead global IT service delivery and financial optimization initiatives, ensuring operational excellence and effective governance across regions. Collaborate with IT leaders to drive improvements and d...

Yesterday

  •   11 - 15 years exp.  •   Information Technology

$80K - $100K *

Champion effective project management within healthcare facilities, ensuring timely completion of service and task orders while leading teams and coordinating staffing, resources, and quality control...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $100K *

Elevate project success by leading healthcare facility construction and maintenance. Ensure timely delivery and adherence to budgets while coordinating efforts across multiple teams and conducting qua...

2 weeks ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$90K *

Optimize project coordination and management to ensure timely completion and adherence to budgets, focusing on facility repair and construction in healthcare environments. Collaborate with diverse tea...

4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$177K - $266K *

Ignite your career by leading global regulatory strategies, ensuring compliance across product lines, and fostering a high-performing team. Drive efficiency through innovation and data-driven insights...

4 weeks ago

  •   11 - 15 years exp.  •   Telecommunications & Hardware

$90K - $130K *

Drive sales strategies across the Eastern US, enhancing product reach and market share. Collaborate with teams to meet customer needs effectively while managing daily operations and representing the b...

Today

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$150K - $200K *

Unlock potential by leading strategic sales initiatives that drive growth and forge strong relationships with key retail and eCommerce clients in a fast-paced environment requiring frequent travel. In...

US-AnywhereRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$75K - $95K *

Engage district operations by leading and developing teams to ensure exceptional customer experiences, optimize financial performance, and maintain safety standards while driving strategic objectives...

3 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$75K - $95K *

Drive district operations by leading staff development, ensuring customer satisfaction, managing financial performance, and maintaining safety compliance to achieve strategic goals in a high-performin...

3 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$75K - $95K *

Shape the future of district operations by leading and developing teams to enhance customer experiences, manage financial performance, and ensure compliance with industry standards while driving strat...

3 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$130K - $180K *

Drive strategic initiatives and lead cross-functional teams to enhance brand growth and market impact, ensuring alignment with company objectives while fostering innovation and collaboration across di...

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$80K - $85K *

Empower your career by leading innovative sales initiatives and shipping operations. Combine customer engagement with strategic oversight to drive business growth, enhance operational efficiency, and...

2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$131K - $170K *

Lead the strategic planning of feature films and projects, optimizing resources and budget through data analysis and cross-department collaboration. Guide a team to enhance production efficiency and i...

Reposted yesterday

  •   8 - 10 years exp.  •   Media

$90K - $110K *

Unlock potential by leading efficient operations in a dynamic distribution environment. Oversee planning, budget control, and team development while ensuring safety, quality standards, and timely deli...

1 week ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$75K - $95K *

Tackle the complexities of warehouse operations by leading teams, optimizing processes, and implementing best practices to drive efficiency. Ensure smooth daily activities while fostering a culture of...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.