Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$194K - $340K *

Shape the future of retail partnerships by developing and executing strategies that drive revenue growth in national department stores. Lead high-performing teams, cultivate senior-level relationships...

US-AnywhereRemote

Reposted 2 days ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$194K - $340K *

Grow your career with a leading sales team driving significant retail growth. You will lead key department store accounts, develop strategic partnerships, and enhance overall performance through innov...

6 days ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$90K - $120K *

Lead a high-performing warehouse team, foster accountability and enhance operational excellence across the distribution network. Play a key role in shaping leadership practices and developing talent t...

6 days ago

  •   8 - 10 years exp.  •   Transportation

$70K - $95K *

Join a team that manages customer and vendor financial interactions, ensuring accurate billing and payment processes. Support business functions through meticulous documentation, data entry, and relat...

1 month ago

  •   Less than 5 years exp.  •   Finance & Insurance

$160K - $185K *

Lead and transform project management initiatives, focusing on operational excellence, team development, and collaboration across functions to enhance product launches and drive customer satisfaction...

2 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$110K - $145K *

Drive operational excellence across divisions while enhancing client and team experiences through analytics, technology, and process optimization. Collaborate with leadership to align vision with stra...

1 week ago

  •   11 - 15 years exp.  •   Business Services

$150K - $200K *

Lead the charge in driving growth for a multi-channel Private Brands business. Own customer relationships and P&L responsibilities while collaborating across functions to create innovative solutions...

2 days ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$130K - $160K *

Partner with us to enhance IT operations and applications strategy in a clinical-stage biotech environment, ensuring compliance, scalability, and effective AI integration while leading vendor manageme...

4 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$150K - $200K *

Join a team that designs innovative AI-driven experiences, leading a talented group of designers to refine our design process, prioritize user advocacy, and set high standards for product quality in a...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $100K *

Engage as a Service Manager, leading a team of technicians in delivering premier automotive services. Drive operational excellence and foster customer satisfaction while promoting a culture of safety...

2 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$100K - $130K *

Unlock potential by leading a dedicated team to optimize Accounts Receivable operations, managing $10-$20 million in client revenue to drive performance and ensure client satisfaction while implementi...

5 days ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $130K *

Transform the supply chain landscape by leading strategic initiatives, driving continuous improvement, and optimizing inventory management across multiple locations, while ensuring key performance met...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$100K *

Empower growth by connecting with new clients and driving sales in B2B markets. Join a dynamic team that values overachievement, offers uncapped commission, and provides robust tools for your success...

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$100K *

Accelerate progress at driving revenue growth through strategic sales initiatives, focusing on new business development in security services. Collaborate with executives and cross-functional teams to...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$100K *

Lead strategic sales initiatives to drive revenue growth and market share expansion in security services. Collaborate across departments to optimize results and cultivate strong client relationships f...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$90K - $120K *

Drive innovative go-to-market strategies and growth initiatives for a product portfolio, leveraging technology insights and market analysis to enhance customer value and business performance...

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$80K - $110K *

Shape your career by leading a dynamic sales team, enhancing customer relationships, and driving growth in a fast-paced environment. Inspire excellence and contribute to profitable outcomes while embo...

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$118K - $170K *

Lead the charge in strategic business planning, partnering with executives to drive performance and resource allocation while overseeing comprehensive financial management to meet organizational goals...

Vancouver, BCIn-Person

Reposted yesterday

  •   11 - 15 years exp.  •   Healthcare

$76K - $102K *

Empower operational excellence through effective management of field labor, projects, and vendor relations while ensuring customer satisfaction and safety compliance to meet organizational goals and e...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$125K - $135K *

Join a dynamic team as a Service Manager, overseeing operations and driving growth. Lead personnel, enhance customer relationships, and ensure service excellence while effectively managing departmenta...

6 days ago

  •   Less than 5 years exp.  •   Business Services

$75K - $95K *

Shape operational excellence by managing labor, resources, and client relations while ensuring safety and financial targets in a fast-paced service environment. Lead technician teams, optimize process...

2 days ago

  •   5 - 7 years exp.  •   Business Services

$83K - $107K *

Take ownership of distribution center operations, ensuring optimal efficiency and customer satisfaction. Manage budget, lead personnel, and coordinate logistics to uphold company standards and meet se...

2 weeks ago

  •   Less than 5 years exp.  •   Transportation

$120K - $150K *

Unlock strategic potential by delivering high-impact, client-focused IT projects. Collaborate with diverse teams to enhance service quality, resolve issues, and drive measurable growth and client sati...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$185K *

Lead the Americas DTC strategy, leveraging data to drive growth, manage P&L, and optimize consumer lifecycle. Collaborate cross-functionally to enhance performance and build a high-performing team, en...

2 days ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$165K - $180K *

Shape the future of technical accounting by leading compliance and reporting initiatives. Drive process improvements in a fast-paced environment, mentoring a global team and collaborating with cross-f...

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.