Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$130K - $180K *

Pioneer your career by leading global financial operations, driving efficiency in AP, AR, and revenue processes while ensuring regulatory compliance and operational excellence across cross-functional...

US-AnywhereRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$140K - $178K *

Advance operational excellence by leading a national field service team in startup, maintenance, and warranty support. Collaborate across departments to enhance customer success while driving performa...

3 days ago

  •   8 - 10 years exp.  •   Technical Services

$130K - $150K *

Lead the charge in shaping high-performing teams to drive operational excellence and a member-first culture across a diverse region. Empower talent development while fostering accountability and engag...

Toronto, ONIn-Person

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Champion operational excellence while leading AV technical projects and teams. Align execution strategies with market sales, ensuring timely delivery and client satisfaction. Drive financial performan...

Toronto, ONIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$110K - $130K *

Champion technical excellence in AV operations, leading project management and installation teams to achieve client satisfaction and financial success while aligning with sales and market strategies f...

Mississauga, ONIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$120K - $130K *

Empower our brokerage operations by leading strategic development, enhancing business growth, and managing resources effectively. Drive compliance and operational excellence to foster strong relations...

1 week ago

  •   5 - 7 years exp.  •   Transportation

$100K - $120K *

Champion exceptional guest experiences by leading premium hospitality operations, developing strategic initiatives, and managing cross-functional teams at diverse events, driving revenue growth and se...

2 weeks ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$144K - $306K *

Lead customer experience initiatives for data center operations, ensuring delivery excellence and service quality. Collaborate with cross-functional teams to translate customer needs into actionable p...

Reposted 3 days ago

  •   11 - 15 years exp.  •   Information Technology

$100K - $120K *

Drive operational excellence by leading Inbound and Outbound processes, enhancing productivity, efficiency, and customer satisfaction through strategic planning and team development...

3 weeks ago

  •   5 - 7 years exp.  •   Transportation

$115K - $183K *

Innovate your career by driving project initiatives and collaborating cross-functionally. Utilize your leadership skills to enhance process efficiencies and ensure alignment with strategic objectives...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Healthcare

$160K - $200K *

Manage enterprise client relationships, driving revenue growth and enhancing leadership across teams. Partner with teams to ensure client satisfaction and support strategic initiatives that elevate ac...

Reposted 2 weeks ago

  •   11 - 15 years exp.  •   Business Services

$110K - $130K *

Join a team that's dedicated to enhancing operational performance by analyzing and improving the efficiency of our diverse business units. Collaborate with executives, drive strategic initiatives, and...

4 days ago

  •   11 - 15 years exp.  •   Business Services

$110K - $130K *

Transform manufacturing strategy by leading multi-site operations and enhancing performance through Lean methodologies, leadership development, and innovation while aligning business goals with action...

4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Lead the charge in operational excellence and talent development while managing multi-site client relationships, ensuring performance standards are met, and driving continuous improvement across servi...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$150K - $180K *

Lead innovative commercial strategies within the pharmaceutical industry, bridging market access, customer engagement, and brand activation to drive growth and market adoption while partnering with cr...

5 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$150K - $180K *

Champion commercialization strategies to elevate pharmaceutical brand success. Collaborate with cross-functional teams and clients, translating market insights into impactful growth solutions, launchi...

5 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$150K - $180K *

Transform business growth by leading digital initiatives, improving customer engagement, and ensuring operational excellence. Oversee cross-functional collaboration and innovative digital strategies t...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$160K - $200K *

Join a team that's dedicated to enhancing safety and efficiency in warehouse operations, driving continuous improvement initiatives, and achieving performance goals through effective leadership and in...

Reposted today

  •   5 - 7 years exp.  •   Transportation

$245K - $340K *

Lead the charge in driving consulting opportunities across North America. Collaborate with cross-functional teams to develop solutions, build executive relationships, and create measurable outcomes th...

US-AnywhereRemote

5 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$160K - $200K *

Shape the future of a dynamic digital product portfolio, enhancing guest experiences and leading diverse product teams. Drive strategy and execution, ensuring alignment with brand objectives and consu...

1 month ago

  •   Less than 5 years exp.  •   Consumer Technology

$120K - $150K *

Reimagine market strategy as you lead a Solutions Consulting team, conducting analyses and establishing frameworks to capture opportunities while defining product fit and execution plans. Drive alignm...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$125K - $150K *

Lead the charge in operational excellence as you oversee large-scale commercial product installations, ensuring financial performance and exceptional customer experiences across multiple regions while...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$125K - $150K *

Elevate supplier quality and development on a global scale, ensuring excellence in production and NPI while driving continuous improvement and risk mitigation. Lead cross-functional teams towards supp...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Lead a dynamic sales team to drive growth in North America, focusing on customer relationships and market expansion within the mining technology sector. Implement strategic initiatives to achieve sust...

Calgary, ABIn-Person

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $145K *

Drive supplier excellence and quality on a global scale, optimizing supplier capabilities to enhance production and support new product introduction while leading a high-performing team dedicated to o...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.