Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.
A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.
Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.
Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.
Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.
Director, Enterprise Sales - East
$130K - $160K *
Lead the charge in driving enterprise sales growth by mentoring a high-performing team, developing strategic account plans, and enhancing customer experiences across multiple categories for Fortune 50...
4 weeks ago
$70K - $100K *
Join a dynamic team as you develop sales talent and drive growth in your territory. Cultivate relationships, achieve sales goals, and enhance your leadership skills while contributing to a collaborati...
3 weeks ago
$80K - $90K *
Join a dynamic team as you lead client service operations, enhancing mailroom and reprographics efficiency. Drive improvements, manage relationships, and leverage technology to deliver exceptional ser...
2 days ago
$120K - $145K *
Partner with senior leaders to align HR strategies with business goals, drive organizational effectiveness, and enhance associate experience. Lead initiatives that foster a high-performing culture and...
2 weeks ago
$150K - $180K *
Transform customer relationships by leading a matrixed team to drive strategic direction, operational excellence, and business development within a high-impact Cable Backplane Business Unit...
2 weeks ago
Director of Quality & Technical Services
$110K - $130K *
Collaborate with cross-functional teams to enhance operational efficiency and quality control across multiple manufacturing plants, driving continuous improvement initiatives and architectural best pr...
3 days ago
Director of Quality & Technical Services
$110K - $130K *
Unlock operational excellence as you lead quality control initiatives, drive continuous improvement, and enhance architectural capabilities across multiple manufacturing plants, ensuring high-quality...
3 days ago
Director of Quality & Technical Services
$110K - $130K *
Help us enhance operational excellence and architectural quality across multiple plants by leading continuous improvement initiatives and fostering collaboration among teams to deliver high-quality pr...
3 days ago
$150K - $180K *
Transform the accounting landscape by leading a dynamic team, ensuring operational excellence and compliance while driving strategic financial initiatives across multiple revenue-generating entities...
3 days ago
Director, Customer Experience, U4B & Fleet Partnerships
$239K - $265K *
Champion customer success by leading a global team to enhance enterprise support, drive proactive account health, and implement scalable service models for complex accounts and fleet partners, ensurin...
1 week ago
$130K - $155K *
Optimize your career by leading enterprise data governance initiatives. Drive data quality, compliance, and AI readiness across divisions, transforming governance into a strategic business enabler whi...
3 days ago
Director of Product Marketing - Services
$190K - $220K *
Lead the charge in shaping the go-to-market strategy for innovative data security services, driving customer adoption and engagement through compelling narratives and strategic partnerships across tea...
1 week ago
Director of Product Marketing - Services
$190K - $220K *
Lead the charge in shaping the go-to-market strategy for innovative data security services. Collaborate with cross-functional teams to drive adoption and growth, ensuring impactful messaging and posit...
1 week ago
$108K - $130K *
Take ownership of complex projects, driving cross-departmental collaboration and ensuring timely, budget-compliant delivery through expert leadership and stakeholder engagement...
Reposted 4 weeks ago
Vice President of Supplier Management
$160K - $200K *
Elevate supplier management by leading strategic sourcing and governance. Drive collaboration with cross-functional teams to optimize vendor relationships and achieve enterprise objectives while manag...
4 weeks ago
Senior Vice President, Delivery West
$185K - $200K *
Join us to lead hotel venue operations across the Western U.S., driving financial performance and operational excellence. Collaborate with a dynamic team to shape strategic growth and enhance partners...
1 week ago
$110K - $130K *
Transform sales performance by guiding leadership to achieve revenue growth and customer satisfaction. Collaborate with teams to set strategic goals, enhance market presence, and develop a motivated s...
1 week ago
$150K - $300K *
Lead the charge in driving revenue growth by mentoring Partner Directors and Sales Managers across various brands, ensuring adherence to sales methodologies, and cultivating a culture of excellence an...
Reposted 3 weeks ago
$150K - $300K *
Play a key role in leading regional sales teams, driving revenue growth and performance excellence through effective coaching and development strategies. Transform the sales landscape across partner b...
Reposted 3 weeks ago
$150K - $180K *
Advance your career by leading our Customer Support teams, driving strategy and innovation. Oversee a 25-member organization, enhancing partner experiences through AI-enabled, human-centered support w...
4 days ago
$120K - $145K *
Transform pricing strategies by leading a global team to optimize margins and enhance profitability. Collaborate across functions to develop and execute innovative pricing solutions while ensuring qua...
1 week ago
$120K - $145K *
Unlock potential by leading enterprise-level client services and program delivery. Drive operational excellence and strategic growth while fostering strong partnerships across teams to enhance client...
1 week ago
$110K - $130K *
Join a team that's shaping client engagement strategies and driving operational excellence. Lead enterprise-level client services, ensuring high-performing programs and strong partnerships in a dynami...
1 week ago
Sales Director / General Manager
$100K - $120K *
Elevate your career by leading strategic sales initiatives and driving growth. Manage operations, mentor teams, and foster customer loyalty while analyzing performance metrics to achieve ambitious sal...
3 days ago
$100K - $120K *
Shape the future of distribution by overseeing operations and finances, ensuring compliance, and fostering a safe, efficient environment. Lead a team to optimize processes and enhance productivity in...
1 week ago
What does a Director of Customer Service do?
A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.
What qualifications are common for Director of Customer Service jobs?
Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.
How much do Director of Customer Service jobs pay?
Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.
Where can I find Director of Customer Service jobs?
You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.