Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$130K - $160K *

Lead the charge in driving enterprise sales growth by mentoring a high-performing team, developing strategic account plans, and enhancing customer experiences across multiple categories for Fortune 50...

4 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$70K - $100K *

Join a dynamic team as you develop sales talent and drive growth in your territory. Cultivate relationships, achieve sales goals, and enhance your leadership skills while contributing to a collaborati...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $90K *

Join a dynamic team as you lead client service operations, enhancing mailroom and reprographics efficiency. Drive improvements, manage relationships, and leverage technology to deliver exceptional ser...

2 days ago

  •   5 - 7 years exp.  •   Business Services

$120K - $145K *

Partner with senior leaders to align HR strategies with business goals, drive organizational effectiveness, and enhance associate experience. Lead initiatives that foster a high-performing culture and...

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$150K - $180K *

Transform customer relationships by leading a matrixed team to drive strategic direction, operational excellence, and business development within a high-impact Cable Backplane Business Unit...

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Collaborate with cross-functional teams to enhance operational efficiency and quality control across multiple manufacturing plants, driving continuous improvement initiatives and architectural best pr...

3 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Unlock operational excellence as you lead quality control initiatives, drive continuous improvement, and enhance architectural capabilities across multiple manufacturing plants, ensuring high-quality...

3 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Help us enhance operational excellence and architectural quality across multiple plants by leading continuous improvement initiatives and fostering collaboration among teams to deliver high-quality pr...

3 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Transform the accounting landscape by leading a dynamic team, ensuring operational excellence and compliance while driving strategic financial initiatives across multiple revenue-generating entities...

3 days ago

  •   5 - 7 years exp.  •   Media

$239K - $265K *

Champion customer success by leading a global team to enhance enterprise support, drive proactive account health, and implement scalable service models for complex accounts and fleet partners, ensurin...

1 week ago

  •   11 - 15 years exp.  •   Transportation

$130K - $155K *

Optimize your career by leading enterprise data governance initiatives. Drive data quality, compliance, and AI readiness across divisions, transforming governance into a strategic business enabler whi...

3 days ago

  •   8 - 10 years exp.  •   Transportation

$190K - $220K *

Lead the charge in shaping the go-to-market strategy for innovative data security services, driving customer adoption and engagement through compelling narratives and strategic partnerships across tea...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$190K - $220K *

Lead the charge in shaping the go-to-market strategy for innovative data security services. Collaborate with cross-functional teams to drive adoption and growth, ensuring impactful messaging and posit...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$108K - $130K *

Take ownership of complex projects, driving cross-departmental collaboration and ensuring timely, budget-compliant delivery through expert leadership and stakeholder engagement...

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$160K - $200K *

Elevate supplier management by leading strategic sourcing and governance. Drive collaboration with cross-functional teams to optimize vendor relationships and achieve enterprise objectives while manag...

4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$185K - $200K *

Join us to lead hotel venue operations across the Western U.S., driving financial performance and operational excellence. Collaborate with a dynamic team to shape strategic growth and enhance partners...

1 week ago

  •   11 - 15 years exp.  •   Hospitality & Recreation

$110K - $130K *

Transform sales performance by guiding leadership to achieve revenue growth and customer satisfaction. Collaborate with teams to set strategic goals, enhance market presence, and develop a motivated s...

1 week ago

  •   8 - 10 years exp.  •   Hospitals & Medical Centers

$150K - $300K *

Lead the charge in driving revenue growth by mentoring Partner Directors and Sales Managers across various brands, ensuring adherence to sales methodologies, and cultivating a culture of excellence an...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$150K - $300K *

Play a key role in leading regional sales teams, driving revenue growth and performance excellence through effective coaching and development strategies. Transform the sales landscape across partner b...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$150K - $180K *

Advance your career by leading our Customer Support teams, driving strategy and innovation. Oversee a 25-member organization, enhancing partner experiences through AI-enabled, human-centered support w...

St. Mary Of The Woods, INRemote

4 days ago

  •   11 - 15 years exp.  •   Healthcare

$120K - $145K *

Transform pricing strategies by leading a global team to optimize margins and enhance profitability. Collaborate across functions to develop and execute innovative pricing solutions while ensuring qua...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Unlock potential by leading enterprise-level client services and program delivery. Drive operational excellence and strategic growth while fostering strong partnerships across teams to enhance client...

1 week ago

  •   8 - 10 years exp.  •   Staffing

$110K - $130K *

Join a team that's shaping client engagement strategies and driving operational excellence. Lead enterprise-level client services, ensuring high-performing programs and strong partnerships in a dynami...

1 week ago

  •   8 - 10 years exp.  •   Staffing

$100K - $120K *

Elevate your career by leading strategic sales initiatives and driving growth. Manage operations, mentor teams, and foster customer loyalty while analyzing performance metrics to achieve ambitious sal...

3 days ago

  •   5 - 7 years exp.  •   Staffing

$100K - $120K *

Shape the future of distribution by overseeing operations and finances, ensuring compliance, and fostering a safe, efficient environment. Lead a team to optimize processes and enhance productivity in...

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.