Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$135K - $160K *

Empower customers by leading the full lifecycle of product integration, driving successful adoption through training and support while collaborating with engineering and product teams to enhance user...

3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Engage as a strategic leader to optimize customer experience and operational excellence. Drive initiatives for improved satisfaction, streamline order management, and foster collaboration across funct...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$88K - $105K *

Elevate service offerings by defining, launching, and managing a comprehensive field service program while driving customer satisfaction and operational efficiency across multiple regions...

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$125K - $150K *

Join a team that's driving strategic customer success, managing enterprise accounts, and empowering a dedicated team to enhance client satisfaction and retention through innovative logistics solutions...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$125K - $150K *

Champion customer success and growth by driving retention and strategic expansion across enterprise clients while leading a high-performing team and delivering innovative logistics solutions that alig...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$125K - $150K *

Pioneer strategic customer success initiatives, enhancing client retention and growth while leading a skilled team. Collaborate closely with senior executives and internal departments to drive operati...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$120K - $145K *

Take ownership of a global inbound transportation network, driving efficiency, visibility, and cost effectiveness through strategic partnerships, data fluency, and cross-functional collaboration to en...

6 days ago

  •   8 - 10 years exp.  •   Transportation

$110K - $130K *

Shape the future of B2B digital experiences by leading strategy, innovation, and cross-functional teams to enhance user capabilities and drive commercial success in a dynamic eCommerce environment...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Lead customer support transformation by driving excellence, enhancing operations, and building relationships with enterprise customers. Utilize AI tools and cross-functional collaboration to optimize...

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Elevate the Professional Services division by leading a national team to optimize delivery across multiple practices. Drive P&L accountability, resource management, and client engagement, ensuring hig...

4 days ago

  •   8 - 10 years exp.  •   Technical Services

$110K - $130K *

Empower customer support transformation by leading a global team to enhance operational excellence, optimize workflows, and strengthen enterprise customer relationships through innovative AI-driven so...

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Join our team to transform customer support in the automotive marketplace! You'll lead a dynamic team to foster relationships and enhance operational workflows using innovative AI tools for improved c...

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Lead customer support transformation by enhancing operational excellence and fostering partnerships. Drive team performance and implement strategies leveraging AI tools to improve service delivery and...

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Transform customer support operations, enhancing enterprise relationships through strategic leadership and innovative AI-driven solutions to optimize service delivery and efficiency...

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Shape the future of customer support in the automotive marketplace! Leverage your SaaS expertise to optimize operations, drive AI innovations, and enhance enterprise relationships for improved service...

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$90K - $140K *

Accelerate progress at our HR team by partnering with leaders to enhance employee experience, managing day-to-day operations, and fostering a dynamic workplace environment while leading a skilled team...

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Accelerate growth by fostering partnerships and driving sales through the broker channel. Leverage established relationships in the Mid-Atlantic to enhance client engagement and achieve revenue target...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Healthcare

$200K - $275K *

Join a team that's shaping operational excellence in the Aerospace & Defense sector. Drive strategic initiatives in global manufacturing, supply chain, and quality management while fostering innovatio...

US-AnywhereRemote

5 days ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$200K - $275K *

Join a mission-critical role overseeing global operations for aerospace & defense. Lead teams across manufacturing, supply chain, and quality to ensure efficiency, compliance, and excellence in delive...

4 days ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$206K - $230K *

Transform your career by leading operational excellence in multi-modal terminal management, focusing on safety, efficiency, and regulatory compliance across diverse facilities. Inspire a dynamic team...

2 weeks ago

  •   8 - 10 years exp.  •   Transportation

$80K - $95K *

Optimize production efficiency by creating and maintaining a constrained Master Production Plan (MPP), collaborating with key stakeholders to ensure alignment across manufacturing, quality, and supply...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Build your expertise in driving double-digit growth while leading a dynamic team of BDRs. Shape the Go-To-Market strategy and implement best practices to empower your team in the fast-paced AI softwar...

Calgary, ABIn-Person

Reposted 3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$108K - $130K *

Join a team that leads a comprehensive benefits program impacting thousands. Drive strategic design, implementation, and communication of benefits, ensuring compliance and a positive culture. Shape em...

3 weeks ago

  •   11 - 15 years exp.  •   Business Services

$110K - $130K *

Lead the development and implementation of innovative employee benefits programs that enhance organizational goals, ensuring a positive experience for thousands of employees across North America while...

3 weeks ago

  •   11 - 15 years exp.  •   Healthcare

$110K - $130K *

Elevate employee engagement by leading a comprehensive benefits program that aligns with business goals and enhances the overall employee experience across North America...

3 weeks ago

  •   11 - 15 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.