Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$75K - $95K *

Drive exceptional service delivery by managing a skilled team, exceeding customer expectations, and optimizing profitability while ensuring compliance with safety standards and company policies in a d...

6 days ago

  •   Less than 5 years exp.  •   Technical Services

$171K - $297K *

Drive security operations excellence by leading incident response, threat detection, and recovery initiatives. Collaborate across teams to strengthen resilience, reduce risk, and enhance security gove...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $130K *

Lead global service delivery initiatives, ensuring efficient software support across business domains by optimizing team operations, communication, and continuous improvement practices to meet stakeho...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$170K - $230K *

Join a team that's driving operational excellence across diverse logistics and supply chain networks. You will enhance performance, establish strategic relationships, and ensure timely product deliver...

Today

  •   Less than 5 years exp.  •   Aerospace & Defense

$170K - $230K *

Drive operational excellence across North America distribution. Lead teams in logistics and warehousing, ensuring timely product delivery while fostering strategic relationships to achieve growth and...

Today

  •   Less than 5 years exp.  •   Aerospace & Defense

$160K - $185K *

Oversee Sales Operations for the Americas, enhancing forecasting, pipeline management, and operational excellence. Partner with sales leadership to drive insights, streamline processes, and ensure dat...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$144K - $211K *

Drive operational excellence by leading a large regional distribution team to optimize safety, efficiency, and cost management in fleet operations while achieving strategic business goals across multi...

6 days ago

  •   5 - 7 years exp.  •   Transportation

$169K - $225K *

Lead the charge in transforming production operations, ensuring high-quality manufacturing and delivery of premium vehicles. Drive business growth by developing top-notch teams and optimizing facility...

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$144K - $211K *

Join a team that's dedicated to driving distribution excellence across multiple facilities. Lead over 200 professionals in optimizing safety, operational efficiency, and cost management while fosterin...

6 days ago

  •   5 - 7 years exp.  •   Transportation

$150K - $200K *

Build and lead customer and trust operations from the ground up, redefining support and safety processes in an AI-native environment while collaborating cross-functionally to enhance community engagem...

1 week ago

  •   11 - 15 years exp.  •   Consumer Technology

$130K - $180K *

Lead the charge in innovative customer and trust operations, building a world-class function that enhances user experience, trust, and safety, while driving collaboration across teams to translate cus...

1 week ago

  •   11 - 15 years exp.  •   Consumer Technology

$143K - $201K *

Reimagine your career by leading strategic growth initiatives in diverse Out of Home and Foodservice channels. You'll drive collaboration and customer partnerships, enhancing our presence in a complex...

3 weeks ago

  •   8 - 10 years exp.  •   Food & Beverages

$100K - $130K *

Champion the future of sales operations by enhancing team efficiency through data insights and management. Drive forecasting, sales readiness, and compliance while leading and developing your team to...

4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$100K - $140K *

Elevate your career by driving growth and nurturing customer relationships in a dynamic sales territory. Utilize consultative approaches to identify opportunities, achieve sales goals, and deliver tai...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$100K - $140K *

Unlock potential by driving sales growth and fostering relationships within an established customer base. Collaborate across teams to expand opportunities and achieve profitability by proactively purs...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$100K - $140K *

Deliver growth as you drive sales and strengthen relationships with customers, expanding our market presence. Leverage your experience to explore new business opportunities and achieve profitability f...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$120K - $150K *

Deliver strategic leadership and drive sales growth for capital equipment solutions in North America, cultivating relationships and managing complex sales cycles to achieve business objectives in the...

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$150K - $200K *

Empower your career by building and leading world-class customer and trust operations at an innovative AI-driven music platform, enhancing the user experience and ensuring customer safety and satisfac...

1 week ago

  •   11 - 15 years exp.  •   Consumer Technology

$130K - $180K *

Transform customer trust operations by building a top-tier support and community function that leverages data and AI to enhance experiences and strengthen client relations across platforms...

1 week ago

  •   11 - 15 years exp.  •   Consumer Technology

$90K - $120K *

Lead the charge in operational excellence across multiple dental practices, ensuring financial success and compliance while fostering strong relationships with Office Managers to enhance Patient Care...

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$215K - $230K *

Lead the charge in driving growth and performance within the Corporate sales sector. Manage a team of Account Executives, develop talent, and shape go-to-market strategies to secure enterprise clients...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$99K - $175K *

Shape the future of client operations as a key partner to executive leadership, driving strategy into action. Manage relationships, implement systems, and ensure high-quality client engagement through...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$99K - $175K *

Optimize client operations and drive strategic initiatives by translating executive goals into actionable insights, fostering cross-functional collaboration, and enhancing operational efficiency for t...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$99K - $175K *

Empower your career by driving client experience operations, collaborating with senior leaders to enhance systems and processes while ensuring impactful client engagements within a dynamic, fast-paced...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$99K - $175K *

Contribute to a high-impact client experience operations role that bridges strategy and action. Collaborate with executive leadership and build operational frameworks that enhance client relationships...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.