Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$100K - $120K *

Join a team that's dedicated to delivering exceptional culinary standards while driving operational excellence across diverse client contracts in North America. Your leadership will foster strong rela...

1 month ago

  •   5 - 7 years exp.  •   Food & Beverages

$110K - $130K *

Drive customer success by leading a dynamic team focused on enhancing client experiences across diverse fueling solutions. Collaborate cross-functionally to ensure account retention and growth while f...

3 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$130K - $150K *

Engage your leadership skills to enhance service operations across North America. Drive customer experience improvements, manage teams, and optimize vendor performance while fostering a culture of acc...

Toronto, ONIn-Person

4 days ago

  •   8 - 10 years exp.  •   Energy & Utilities

$138K - $207K *

Advance the Employee Relations function by shaping policies, ensuring legal compliance, and fostering a positive workplace culture. Collaborate with leadership to enhance employee engagement and resol...

1 week ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$110K - $130K *

Grow your career with a strategic role in Employee Relations, guiding policy development and compliance while fostering a positive workplace culture. Collaborate with leadership to enhance employee en...

1 week ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$110K - $130K *

Unlock your potential by leading Employee Relations, shaping policies, ensuring compliance, and fostering a positive workplace culture. Collaborate with leadership to enhance employee engagement and a...

1 week ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$140K - $180K *

Transform the digital manufacturing landscape by driving sales growth and market expansion. Collaborate across teams to develop strategies, support federal opportunities, and enhance customer value th...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Advance sales operations by leading forecasting, compensation management, and performance reporting. Collaborate with sales leaders to enhance productivity and streamline processes, ensuring effective...

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Drive sales operations excellence by leading forecasting, compensation, and performance reporting. Collaborate with sales leaders and finance to enhance productivity and support revenue goals through...

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $145K *

Elevate your career by leading Sales Operations, enhancing sales planning, forecasting, and performance reporting. Collaborate with key stakeholders to drive productivity and revenue goals while imple...

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$229K - $250K *

Transform finance operations by leading strategic initiatives that enhance efficiency, transparency, and decision-making across the organization. Collaborate with stakeholders to drive modernization a...

1 week ago

  •   11 - 15 years exp.  •   Business Services

$150K - $180K *

Champion profitable growth by leading Strategic Account Management for national clients. Drive customer retention, revenue expansion, and strategic partnerships across a dynamic sales environment to e...

Reposted 4 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$225K - $265K *

Shape the future of client relationships by overseeing account performance, driving profitability, and ensuring exceptional service delivery across multiple service lines while leading a diverse team...

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$150K - $180K *

Lead enterprise cybersecurity strategy and governance, ensuring risk reduction and compliance across global operations. Collaborate with cross-functional teams to enhance security posture, incident re...

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Drive the global supply chain strategy, ensuring seamless material flow and operational efficiency. Lead a high-performing team to optimize processes, enhance supplier relationships, and implement cos...

2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$108K - $130K *

Lead regional field services operations, ensuring exceptional service delivery, managing workforce capacity, and driving performance improvements while fostering strong customer relationships and empl...

Reposted 2 days ago

  •   11 - 15 years exp.  •   Media

$95K - $115K *

Unlock potential by leading regional field services operations, enhancing customer relationships, managing workforce capacity, and driving performance improvements while ensuring exceptional service d...

Reposted 2 days ago

  •   11 - 15 years exp.  •   Media

$95K - $115K *

Grow your career with a dynamic team leading field services operations. Drive performance, enhance customer relationships, and manage a skilled workforce while optimizing service delivery and fosterin...

1 week ago

  •   11 - 15 years exp.  •   Media

$160K - $175K *

Transform transportation operations by providing strategic leadership and oversight across Driver Operations, enhancing efficiency, safety, and financial performance while driving sustainable improvem...

2 weeks ago

  •   8 - 10 years exp.  •   Transportation

$110K - $130K *

Join a team that's redefining procurement in aviation. Lead strategic sourcing, optimize inventory management, and enhance supplier relationships to drive operational excellence and cost savings acros...

1 week ago

  •   Less than 5 years exp.  •   Transportation

$120K - $150K *

Elevate your career by leading People Services across the Americas. Drive operational strategy, enhance employee experiences, and manage a regional team to deliver scalable HR solutions that support g...

4 days ago

  •   5 - 7 years exp.  •   Healthcare

$173K - $302K *

Lead cross-functional teams to deliver complex projects on time and within budget. Manage schedules, financials, and stakeholder relationships while addressing risks and ensuring client satisfaction a...

San Francisco, CARemote

Reposted 3 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$150K - $180K *

Lead the charge in expanding and retaining enterprise client relationships, driving revenue growth and strategic account management across regions. Develop and mentor a high-performing account team to...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Transform enterprise client relationships by leading revenue growth, strategic account management, and team development across multiple regions. Drive upsell initiatives and ensure client satisfaction...

Toronto, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Transform enterprise client relationships by leading revenue growth, strategic account management, and team development. Collaborate with senior leadership to enhance upsell opportunities and ensure c...

Toronto, ONRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.