Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$95K - $115K *

Engage and mentor a team of Product Marketing Associates to drive innovative marketing strategies, ensuring seamless communication between departments. Utilize insights from market research to shape p...

2 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$95K - $115K *

Lead the charge in shaping innovative product marketing strategies, mentoring a dedicated team, and driving cross-departmental collaboration to enhance product positioning and visibility in the market...

2 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$190K - $300K *

Drive strategic technology leadership for customer engagement, overseeing multi-platform delivery across sales, service, and marketing. Collaborate with business leaders to align technology roadmaps w...

Reposted 6 days ago

  •   8 - 10 years exp.  •   Information Technology

$190K - $300K *

Join us to lead strategic technology initiatives that enhance Sales, Service, Marketing, and Digital Commerce experiences. Collaborate with cross-functional teams to deliver scalable, AI-enabled solut...

Reposted 6 days ago

  •   8 - 10 years exp.  •   Information Technology

$190K - $300K *

Reimagine technology leadership as you drive the vision for customer engagement and marketing platforms. Partner across disciplines, delivering innovative solutions that enhance customer experiences a...

Reposted 6 days ago

  •   8 - 10 years exp.  •   Information Technology

$145K - $175K *

Champion operational excellence across multi-site specialty chemical manufacturing, leading teams to enhance safety, quality, productivity, and customer fulfillment while driving continuous improvemen...

4 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Champion operational excellence by leading the Order Processing team, ensuring timely and accurate order fulfillment while continuously enhancing customer satisfaction and driving best-in-class servic...

4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$175K - $210K *

Champion strategic product vision, drive market expansion, and lead cross-functional initiatives to capitalize on growth opportunities in technology solutions across data centers and adjacent sectors...

1 week ago

  •   8 - 10 years exp.  •   Energy & Utilities

$153K - $238K *

Shape the future of talent management by leading organizational strategies to enhance employee engagement, performance, and culture. Collaborate with executives to align people initiatives and drive c...

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$160K - $200K *

Lead the charge in advancing financial oversight for Freight Forwarding across the Americas. Ensure profitability, cash management, and compliance while collaborating with regional and country leaders...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Transportation

$170K - $200K *

Transform client real estate strategies by leading dynamic transaction management initiatives. Collaborate with teams to drive effective negotiations and optimize portfolio performance while ensuring...

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$110K - $130K *

Drive strategic transaction management for complex client portfolios, leading market optimization and execution to ensure alignment with business goals. Collaborate across teams to achieve high-qualit...

3 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$110K - $130K *

Lead the charge in managing strategic transaction initiatives and portfolio optimization for complex client real estate needs. Drive governance, negotiate favorable outcomes, and ensure effective coll...

3 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$110K - $130K *

Lead the charge in optimizing commercial operations, driving sales success, and enhancing customer experiences. Collaborate across functions to develop strategic marketing initiatives, manage CRM, and...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Shape the future of service delivery by leading a team of technical experts to ensure operational excellence and client satisfaction through effective coaching, performance management, and process imp...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $145K *

Drive operational excellence by leading a technical service team, ensuring high performance through effective coaching, metric management, and continuous improvement. Collaborate cross-functionally to...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$148K - $175K *

Lead transaction management strategies for large client portfolios, ensuring alignment with business objectives. Collaborate with cross-functional teams to optimize processes and deliver innovative re...

US-AnywhereRemote

4 days ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$125K - $150K *

Join our dynamic team as you lead the evolution of our AI product, shaping a multi-year strategy while mentoring top talent and ensuring alignment with global growth goals. Drive impact through innova...

Today

  •   8 - 10 years exp.  •   Consumer Technology

$125K - $150K *

Champion innovative product strategies as you lead AI solutions from concept to global impact, driving growth and team excellence across multiple product initiatives in a fast-paced environment...

Reposted today

  •   8 - 10 years exp.  •   Enterprise Technology

$125K - $150K *

Advance product innovation at a global scale by leading a high-impact software team. Shape multi-year strategies and mentor top talent in product management while ensuring project quality aligns with...

Reposted 4 days ago

  •   8 - 10 years exp.  •   Consumer Technology

$80K - $95K *

Lead your career with a rewarding role directing Service and Support Administration for individuals with developmental disabilities. Oversee policy development, manage resources, and enhance service d...

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$110K - $130K *

Champion operational excellence as you lead financial performance across diverse facility service units, driving growth and continuous improvement while mentoring future leaders in a dynamic commercia...

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$110K - $130K *

Champion operational excellence by leading the launch of a state-of-the-art automated facility, driving team engagement, optimizing logistics, and managing full P&L to achieve peak performance and cos...

5 days ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Unlock potential by leading the launch of a $40M automated distribution center, managing a diverse team, and driving operational excellence while ensuring a culture-first environment in a fast-paced s...

5 days ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Drive operational excellence in a startup environment, leading a diverse team to launch and optimize a $40M distribution center. Engage with frontline staff, execute strategic initiatives, and ensure...

5 days ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.