Director, Customer Experience Jobs in Washington, DC

Lead global order entry and billing operations, ensuring compliance and accuracy while overseeing transformation initiatives to enhance efficiency through automation and AI, driving strategic executio...

Drive manufacturing strategy and transformation initiatives to enhance operational resilience and modernization. Partner with executive leadership to shape a future-ready manufacturing network focusin...

Lead the charge in operational excellence for a client-facing support team, enhancing service delivery and relationship management for enterprise partners while driving a culture of high performance a...

Drive impactful field marketing strategies that maximize revenue through events, aligning teams to achieve aggressive pipeline goals in a dynamic B2B enterprise environment. Oversee execution from pla...

Drive customer retention and expansion by leading regional account management, optimizing strategies with AI insights, and ensuring compliance while building and mentoring high-performing teams to del...

Champion a vibrant People function in this hands-on role focusing on HR operations, compliance, and employee engagement within a high-growth technology environment. Lead initiatives that drive structu...

Champion strategic resourcing by analyzing data and leading staffing initiatives. Drive operational efficiency, manage complex workforce demands, and enhance financial performance while fostering grow...

Shape the future of global deal strategies by leading a high-impact team focused on streamlining sales processes, enhancing quote-to-cash efficiency, and driving continuous improvement in complex comm...

Transform client management by driving renewals and growth initiatives. Lead a high-performing team, establish strategic partnerships, and ensure exceptional revenue retention while fostering valuable...

Lead dynamic client management and growth initiatives, driving renewals and expansions while fostering trusted client relationships. Oversee a high-performing team, ensuring exceptional revenue retent...

Pioneer transformative client solutions and drive business growth as a senior leader. Manage diverse portfolios, foster strategic partnerships, and nurture team talent to deliver exceptional outcomes...

Engage as a key leader overseeing a major enterprise SaaS program, ensuring alignment across multi-workstream teams, and building strong relationships with strategic stakeholders for successful implem...

Reimagine supply chain excellence as you lead transformative initiatives, enhancing reliability and performance across various industries. Partner with executives to shape strategy, drive execution, a...

Design and lead comprehensive revenue enablement programs, collaborating with Sales and RevOps to ensure impactful training and resources that drive pipeline success and sales performance throughout t...

Join a team that's revolutionizing customer experience with AI-driven insights. You'll lead the design and execution of innovative listening programs to enhance customer engagement and drive organizat...

Tackle market insights and analytics to shape a customer-centric strategy. Collaborate with cross-functional teams to develop effective Voice of Customer initiatives, leveraging advanced analytics to...

Join us to evaluate and reshape client customer support operations, providing strategic insights and implementing tech-driven solutions for optimal service experiences while managing transformational...

Join us to transform customer service solutions! Utilize your expertise to optimize support operations, leverage technology, and lead strategic initiatives that enhance the customer experience while d...

Champion a product team by leading innovative AI-driven development. Inspire growth, accountability, and collaboration with cross-functional partners while enhancing client experiences and fostering a...

Shape the future of data-driven strategies by leading advisory engagements that transform how organizations leverage AI, analytics, and customer data to drive measurable business outcomes while mentor...

Join a dynamic team to define and execute the vision for intelligent workforce engagement, leveraging AI in both Quality Management and Workforce Management to transform contact center operations and...

Transform customer experiences by leading product vision and AI integration. Leverage data to drive decisions, collaborate with teams, and enhance usability across customer journeys in a fast-paced en...

Partner with us to elevate digital experiences by leading a dynamic team delivering secure, user-centric web services. Drive modernization efforts using emerging technologies and ensure compliance wit...

Pioneer an inclusive employee experience by architecting visionary HR strategies while balancing hands-on operations, driving organizational growth, and fostering a high-performance culture aligned wi...

Champion the Identity & Access Management portfolio by shaping product strategy, engaging with stakeholders, and guiding a diverse team to deliver security solutions that exceed customer expectations...