This is a Principal Product Manager role for someone who is deeply customer-centric, highly data-driven, and excited about using AI to simplify and personalize customer journeys.
What you'll do & how you'll make your mark.- Own and evolve the customer login and portal experience, balancing usability, security, and scale.
- Lead customer discovery with SMB users to uncover friction, unmet needs, and opportunities.
- Define and execute a clear product vision, strategy, and roadmap for customer experience and AI-driven features.
- Partner closely with UX, engineering, data, and AI teams to design intuitive, scalable experiences.
- Use data, experimentation, and customer insights to drive prioritization and continuous improvement.
- Thoughtfully integrate AI into the customer experience (personalization, automation, self-service).
- Act as the voice of the customer, advocating for clarity, simplicity, and usability across the product.
Who you are & what you'll need to succeed.- 5+ years of product management experience, with a strong focus on customer experience or UX-led products.
- Proven experience owning core customer journeys (login, onboarding, portals, dashboards).
- Experience serving SMB customers; background in SaaS, software, eCommerce, or retail preferred.
- Highly data-driven, with hands-on experience using analytics, experimentation, and metrics.
- Comfortable in a PM / UX hybrid role, collaborating closely with designers and engineers.
- Experience building or using AI-powered features, or strong personal use of AI tools in your workflow.
- A "vibe coding" mindset-collaborative, iterative, and hands-on with engineering.
- Thrive in fast-paced, ambiguous environments.
Preferred qualifications
- Experience modernizing customer portals or authentication flows.
- Exposure to AI-driven personalization, automation, or self-service.
- UX or design background, or deep experience partnering with design teams.
- Familiarity with experimentation frameworks (A/B testing, feature flags).
The target compensation range for this position is $135,000 to $180,000 annually plus bonus. Individual salaries are determined by various factors, including, but not limited to, a candidate's qualifications, such as skills, education, and experience, as well as internal equity and market conditions
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