Director, Customer Experience Jobs in Springfield, VA

Empower an innovative Total Rewards strategy that enhances our global compensation, benefits, and compliance practices. Lead automation and AI initiatives while collaborating with executives to optimi...

Empower federal public policy and advocacy strategies to drive government engagement. Collaborate with internal teams and external partners to influence legislation affecting IT procurement and cybers...

Explore and advance federal advocacy strategies, engaging with Congress, federal agencies, and trade associations. Collaborate to drive outcomes in cybersecurity policy, IT procurement, and AI governa...

Lead the charge in developing employee relations strategies and policies, ensuring compliance and risk management while fostering a fair workplace culture. Manage a team of ER professionals and provid...

Join a team that's redefining Customer Success! Lead and mentor a diverse CSM team, creating data-driven strategies for our unique enterprise and scaled segments to enhance customer retention and expe...

Deliver transformative AI strategies to enhance operations, driving efficiency and innovation across the organization while ensuring responsible and ethical technology deployment for member-centric va...

Accelerate progress at a pivotal juncture in the accounting domain, defining and owning a modern, AI-infused platform for contractors across various financial maturity levels, while leading a talented...

Help us streamline revenue operations and enhance pricing accuracy. You'll optimize CRM systems, manage data hygiene, and ensure effective billing processes. Collaborate with Sales, Finance, and Custo...

Grow a diverse sales team by fostering a high-performance culture, coaching for success, and achieving strategic goals while ensuring customer satisfaction and operational efficiency through effective...

Lead the charge in redefining growth strategies across customer lifecycles. Collaborate with teams to create a unified, data-driven growth model that drives acquisition, retention, and monetization le...

Lead the charge in delivering critical technology and business projects across multiple teams by fostering collaboration, enhancing governance, and ensuring on-time, on-budget execution in a fast-pace...

Lead transformative enterprise IT services for domestic and international teams, enhancing employee technology and service maturity across multiple regions while driving strategic initiatives and oper...

Lead the evolution of a dynamic learning platform while designing scalable, impactful programs that empower every team member to excel. Join us in driving measurable growth through innovative enableme...

Transform the client service experience for Beauty & Wellbeing, ensuring on-time delivery and high-quality support. Collaborate cross-functionally to drive client success and optimize service executio...

Empower the future of digital banking by leading product strategy, aligning with corporate goals, and driving revenue through innovative solutions while ensuring compliance and efficient delivery for...

Drive complex software and hardware deployments. Manage multiple customer engagements, ensuring successful project delivery, finance oversight, and vendor coordination, while guiding technical teams t...

Transform the marketing landscape by leading the strategy and execution of enterprise applications that optimize operations, enhance customer engagement, and drive measurable business outcomes across...

Lead and coordinate cross-functional service projects, ensuring alignment with business goals, timelines, and budgets. Utilize your expertise in project management and engineering to drive collaborati...

Shape the future of retail partnerships by developing and executing strategies that drive revenue growth in national department stores. Lead high-performing teams, cultivate senior-level relationships...

Drive stability by providing surge support for product launches and critical changes, ensuring effective execution and alignment across operations. Collaborate with teams to enhance readiness and swif...

Lead procurement strategy development and execution to ensure operational efficiency and risk management while building strong vendor relationships and cross-functional collaborations to meet business...

Drive local government technology initiatives by leading a results-driven sales team, implementing strategies for revenue growth, building key relationships, and ensuring consistent success against ob...

Lead the charge in developing and executing Retail Pharmacy Technology strategies that drive innovation and align product initiatives with business outcomes, ensuring impactful communication and cross...

Partner with us to drive product strategy and roadmap execution, bridging business needs and technical solutions to deliver innovative value-driven products in a fast-paced Agile environment while fos...

Transform competitive global compensation programs through strategic design, implementation, and management. Collaborate with leadership, analyze data, and lead a team to align compensation with organ...