Director, Customer Experience Jobs in San Francisco, CA

Drive collaboration across Customer Success, Support, and Professional Services to unify priorities and enhance customer experience through effective management of CSAT and NPS programs and logistical...

Champion the development of a high-growth data solutions business, driving revenue, client engagement, and team leadership, while shaping product direction in a dynamic, fast-paced environment focused...

Lead client success by managing technical project execution, communications, and financial oversight while collaborating with cross-functional teams to ensure high-quality deliverables and operational...

Unlock potential by creating impactful customer marketing strategies to drive retention, expansion, and adoption in a collaborative, data-driven environment that enhances customer engagement and drive...

Grow your career with a leadership role in CX Design, overseeing cross-channel support journeys. Drive transformation by managing a team to create cohesive, AI-enabled customer experiences and scalabl...

Empower a high-performing team while strategizing operational excellence in group travel support. Lead contract management and bookings by fostering continuous improvement and unwavering customer focu...

Lead impactful client relationships by ensuring account health and growth while mentoring teams. Drive strategic direction, problem-solving, and operational excellence to achieve superior client satis...

Empower consumer insights to drive product and marketing strategies. Combine research rigor with creativity to build a modern insights capability that enhances decision-making across teams and maximiz...

Take ownership of cross-functional projects, driving product deployment and customer engagement. Lead dynamic teams, manage multiple projects, and ensure successful implementations while delivering on...

Lead customer communications operations to ensure timely, clear messaging during product updates and incidents. Engage cross-functional teams to drive process improvements and deliver exceptional cust...

Drive strategic delivery excellence across a $55M telecom portfolio, leading complex engineering programs while fostering client engagement and operational innovation. Elevate team performance and inf...

Join us to lead product management efforts, shaping strategies that drive civic tech innovation. Oversee a talented team, collaborate cross-functionally, and prioritize initiatives, enhancing user eng...

Join a high-impact role driving customer retention and growth strategies across 2-3 portfolio companies. Utilize deep operational expertise to enhance customer success functions while diagnosing perfo...

Drive customer success by leading global teams, improving retention, and enhancing product utilization, ensuring a seamless experience across diverse regions and platforms while driving operational ex...

Lead the strategy and development of innovative ecosystem solutions, harnessing APIs, SDKs, and integrations while mentoring a dynamic team. Collaborate with cross-functional partners to enhance produ...

Optimize client relationships and drive growth by strategically managing a portfolio of accounts. Identify expansion opportunities and implement innovative solutions to enhance client success through...

Lead the charge in operationalizing new content experiences for millions, managing multidisciplinary teams in a fast-paced environment. Drive innovation, optimize workflows, and enhance global launch...

Join us to lead customer success initiatives that drive measurable growth, retention, and satisfaction for our digital retail dealer clients. You'll strategize, advocate, and enhance the customer expe...

Transform customer support by leading a 150+ global team, deploying AI agents, and building a world-class service model. Drive proactive engagement, develop innovative strategies, and serve as the voi...

Join a team that's driving growth by identifying key opportunities and leading cross-functional initiatives across Marketing, Product, Sales, and Engineering, ensuring teams execute with clarity to ma...

Champion a unified customer engagement strategy, enhancing HCP and KOL experiences across therapeutic communities to create a seamless, impactful journey that meets enterprise objectives and drives su...

Drive the digital product strategy for consumer channels, enhancing user experiences from discovery to service. Lead a high-performing product team, leveraging data and AI to optimize journeys and sol...

Shape the future of post-sales operations by designing customer success strategies, onboarding processes, and metrics that drive account expansion. Lead a high-impact team focused on maximizing Net Do...

Drive cohesive marketing strategies and integrated campaigns that amplify brand presence across products and regions, ensuring a unified message that enhances demand generation efforts globally...

Lead strategic data partnerships to enhance collaboration and decision-making across commercial teams. Drive governance, compliance, and innovative data integration with a focus on maximizing value fr...