Director, Customer Experience Jobs in New York, NY

Lead the charge in enhancing customer experience by overseeing implementations, driving product adoption, and managing strategic relationships. Collaborate with cross-functional teams to ensure a seam...

Optimize customer experiences by managing service delivery and ensuring effective communication across all stages of engagement. Drive operational excellence while advocating for customer needs and en...

Lead the charge in shaping an omni-channel Customer Experience team, overseeing Phone, Email, and Chat operations. Drive performance, transform operations, and develop talent as we leverage AI to enha...

Lead and enhance multi-channel Customer Experience operations, ensuring exceptional customer satisfaction and performance metrics across Phone, Email, and Chat. Drive strategic improvements and develo...

Empower client success by leading TPA account management efforts, driving satisfaction, retention, and strategic initiatives to elevate financial performance and operational alignment across teams and...

Develop and own growth marketing strategies that drive pipeline and revenue for Fastpath, leading a dedicated team to execute multi-channel campaigns and transform commercial goals into actionable pla...

Drive growth by owning strategic CX accounts and leveraging AI-enabled solutions. Collaborate with stakeholders to enhance customer engagement and retention across diverse channels, while shaping acco...

Lead the development of innovative customer experience strategies that enhance post-sale journeys, drive revenue retention, and foster customer engagement throughout the lifecycle...

Drive data-driven insights for cross-functional teams, transforming complex analytics into strategic narratives that enhance customer service leadership's decision-making capabilities while maintainin...

Champion a transformative customer experience by defining, scaling, and operationalizing cross-functional strategies that enhance user engagement and streamline processes across DoorDash's diverse mar...

Inspire customer success by leading delivery operations, building strong executive relationships, and driving growth in a collaborative environment focused on Microsoft Dynamics 365 Customer Engagemen...

Drive the product narrative for a comprehensive identity security platform. Lead marketing initiatives across business units while ensuring cohesive messaging and competitive positioning to enhance ma...

Champion the development of a pioneering customer adoption program, harnessing AI to optimize processes, coach a dynamic team, and streamline onboarding for a diverse customer base, ensuring accountab...

Transform the landscape of product delivery in government, leading a dynamic team of Product and Delivery Managers to enhance public service efficacy through innovative practices and capacity building...

Elevate your career by leading North America's marketing strategy, driving customer acquisition, enhancing brand strength, and managing a high-performing team to optimize performance through data-driv...

Lead the charge in driving consumer growth for a rapidly expanding app, shaping strategy across conversion, retention, and multi-category engagement. Own product decisions to enhance user experience w...

Unlock potential by leading the product strategy for B2B email and identity data solutions. Collaborate with cross-functional teams to drive product launches, enhance capabilities, and engage with cli...

Elevate customer engagement by leading a transformative Customer Experience strategy that blends human interaction and advanced tech. Drive product adoption, retention, and revenue growth by optimizin...

Unlock your potential as you design and operationalize strategic processes for commercial success, guiding sales and account management teams to enhance skills and boost effectiveness in a dynamic B2B...

Transform the customer experience landscape by developing integrated strategies that align HCP and patient interactions with brand objectives, driving measurable outcomes through collaborative partner...

Empower customer success by leading strategies and mentoring teams, enhancing delivery and performance metrics while fostering strong stakeholder relationships and driving software solutions that alig...

Lead the charge in product strategy for employer onboarding and member enrollment, ensuring efficiency and accuracy across client operations. Collaborate with engineering and various stakeholders to e...

Accelerate progress at the intersection of strategy and operations, driving high-performance marketing systems and data governance. You'll partner closely with executive leadership to optimize revenue...

Transform customer experiences by uniting diverse functions and stakeholders across the organization to enhance patient journeys and drive strategic initiatives. Leverage influence and collaboration t...

Elevate and institutionalize a global Services Excellence organization; define operating models, governance frameworks, and performance metrics to drive scalability, profitability, and exceptional cus...