Director, Customer Experience Jobs in Baltimore, MD

Lead the transformation of data into actionable insights that drive strategic decision-making across diverse client portfolios. Collaborate with cross-functional teams to enhance campaign performance...

Transform customer success by leading a high-performing team, driving AI adoption, and redefining engagement strategies to achieve measurable business outcomes in a dynamic, innovation-driven environm...

Lead the strategic direction for high-impact client accounts, bridging business goals and integrated marketing. Drive cohesive, full-funnel strategies and ensure accountability for account health, sat...

Champion strategic partnerships and drive revenue growth through effective channel management and collaborative business planning, ensuring sales success and partner satisfaction while navigating comp...

Accelerate progress at the forefront of SOX compliance, overseeing the design, documentation, and governance of Internal Controls over Financial Reporting while collaborating with key stakeholders to...

Support clients in higher education assessment as a trusted advisor, enhancing platform usage by driving adoption, facilitating communication, and building long-term relationships to ensure measurable...

Advance the client delivery experience by leveraging your expertise in higher education assessment to cultivate strong relationships and drive platform adoption, ensuring impactful and measurable outc...

Reimagine customer success within the Professional Services team by leading the charge in delivering strategic solutions and operational excellence. Drive initiatives to enhance client satisfaction wh...

The Principal Architect at TTEC Digital will engineer and design complex Contact Center applications, serving as a subject matter expert in technology impacts on business. This role involves leading t...

Lead the charge in project management excellence, mentoring teams to deliver high-quality installations. Act as a trusted partner between technical teams and clients, driving operational success and e...

Lead the charge in maturing enterprise supply chain capabilities, managing risks, and building strategic sourcing frameworks. Collaborate with top leadership to enhance operational effectiveness and d...

Shape customer-centric strategies by leading insights initiatives, developing project plans, and partnering with cross-functional teams to enhance user experiences and improve consumer outcomes throug...

Optimize product strategies and drive execution across foundational platform domains, ensuring alignment and fostering cross-team collaboration to deliver impactful business results and enhance custom...

Join a team that's transforming brand identity and digital experience. Lead the strategic evolution of visual design, UX/UI, and website engagement, collaborating across departments to enhance custome...

Accelerate marketing innovation in healthcare technology by leading strategies to enhance brand visibility and drive revenue growth through effective demand generation, pipeline management, and cross...

Transform user experiences by leading the UX function, unifying design across multiple products, and driving strategic growth. Collaborate cross-functionally to shape experiences that prioritize user...

Elevate our Workers’ Compensation product strategy through regulatory compliance, effective team management, and system alignment. Collaborate cross-functionally to implement state strategies and ensu...

Reimagine your career by leading strategic pricing initiatives within a dynamic team. Collaborate across departments to enhance models for Businessowners Policy and Commercial Package Policy, driving...

Manage and grow CPG and Grocery client portfolios by identifying expansion opportunities, nurturing key relationships, and executing strategic plans for revenue retention and growth while collaboratin...

Shape organizational success by leading transformative initiatives that enhance leadership development, drive employee engagement, and align talent strategies with business goals across the Engineerin...

Drive growth and engagement as a Director of Membership, overseeing strategy and lifecycle management. Ensure high-value experiences, lead revenue enhancement initiatives, and collaborate across teams...

Lead initiatives to enhance membership growth and engagement, ensuring a high-value experience. Oversee the full lifecycle of membership from recruitment to retention, utilizing data-driven strategies...

Elevate user experiences by leading the strategic vision and delivery of a cross-platform Desktop Client, uniting access across diverse environments. Collaborate with engineering and design to drive s...

Join a team that's driving innovation in Transaction Services. You'll lead engagement teams, manage client relationships, and coach staff, all while delivering top-notch service in a fast-paced enviro...

Shape the future of energy by managing large-scale utility storage projects. Lead cross-functional teams to deliver projects on time, within budget, and with the highest quality and safety standards f...