Overview

As the Senior Director of Project Management, you will lead and mentor our project management team, ensuring that every installation meets our high standards for precision, timeliness, and profitability. You'll be the bridge between our technical teams and our clients, acting as a trusted partner to resolve challenges, address concerns, and guarantee an exceptional experience throughout the project lifecycle. By maintaining a deep understanding of our operational standards, you will empower your team to deliver solutions that consistently exceed client expectations.

In addition to a great work environment, we provide excellent benefits (Medical/Dental/Vision, 401K, Tuition/Training Assistance, BrightHorizons Lifestyle Assistance, Wellness Program, etc.). We are proud to be a Certified Great Place to Work! For more informaton about what it's like to work with us, please visit Kastle Careers.

Responsibilities

Team Leadership and Development

• Lead, mentor, and develop a team of Project Managers across varying experience levels, ensuring strong performance, accountability, customer service, and professional growth.
• Conduct effective recurring 1:1 meetings, coaching sessions, performance evaluations, and development planning to support employee engagement and retention.
• Foster a collaborative, solutions-oriented culture focused on operational excellence, communication, continuous improvement, and customer satisfaction.
• Ensure Project Managers receive comprehensive onboarding and ongoing training related to company products, operational workflows, project execution standards, and internal systems.
• Support workload balancing, resource planning, and staffing alignment to meet current and future operational demands.
• Provide leadership during high-pressure situations, escalations, and rapidly changing operational priorities.
• Partner with department and regional leadership to align team objectives with broader organizational goals and operational strategies.

Operational Leadership and Project Oversight

• Lead the Project Management team to ensure projects are executed accurately, efficiently, and in accordance with contractual scope, operational standards, and customer expectations.
• Ensure Project Managers maintain accurate project schedules, forecasting, billing activities, status updates, and project documentation throughout the project lifecycle.
• Drive operational consistency and accountability across project execution processes, workflows, communication standards, and customer engagement practices.
• Support Project Managers in proactively identifying and mitigating project risks, operational bottlenecks, scheduling conflicts, material delays, and customer-impacting issues.
• Ensure project teams effectively coordinate operational dependencies including material procurement, programming requirements, permitting, subcontractor coordination, site readiness, and scheduling alignment.
• Assist Project Managers in prioritizing competing demands while maintaining project quality, customer experience, and financial performance.
• Serve as a senior escalation point for high-visibility customer concerns and operational issues, partnering cross-functionally to drive timely resolution.
• Manage select high-profile or strategically significant projects as needed.

Cross-Functional Collaboration and Strategic Alignment

• Act as a liaison across departments to improve communication, operational alignment, and execution efficiency.
• Build strong collaborative partnerships with Sales, Engineering, Installation/Field Operations, Customer Success, Revenue Management, Inventory, Product, and executive leadership teams.
• Influence outcomes across teams without direct authority through strong communication, relationship management, operational leadership, and strategic thinking.
• Identify upstream and downstream operational impacts and proactively drive alignment across teams to minimize delivery risk and customer disruption.
• Partner with leadership to improve operational scalability, customer experience, forecasting accuracy, and project delivery performance.

Financial and Forecasting Accountability

• Support achievement of installation revenue, labor utilization, forecasting, and margin objectives across the Systems Additions portfolio.
• Review project financials, labor forecasts, subcontractor utilization, material readiness, and project risks to proactively identify and address budget variances.
• Ensure Project Managers maintain accurate installation revenue forecasting and timely billing activities.
• Partner with Finance, Revenue Management, and Operations leadership to improve forecasting accuracy and operational reporting.
• Drive accountability around project execution efficiency, cost control, and operational performance metrics.

Continuous Improvement and Industry Leadership

• Lead process improvement initiatives that enhance operational efficiency, communication, scalability, customer experience, and project execution consistency.
• Conduct post-project reviews and lessons learned discussions to identify opportunities for operational improvement and knowledge sharing.
• Regularly solicit feedback from customers, staff, and leadership to identify barriers impacting service delivery and team effectiveness.
• Stay current with emerging trends, technologies, and best practices within the electronic security, access control, and property technology industries.
• Partner with Product and Engineering teams to provide operational and customer feedback that supports product and service improvements.

Qualifications

Experience: At least 8 years of project management experience, with 6+ years in a leadership or management capacity, preferably within construction, hardware installation, or technical service environments.

Education: Bachelor's Degree required.

Technical Proficiency: Strong knowledge of project scheduling, progress reporting, and billing processes. Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook).

Leadership: Proven ability to coach, mentor, and manage diverse project teams to ensure on-time, profitable project delivery.

Customer Excellence: Demonstrated success in client-facing environments; skilled in conflict resolution, needs assessment, and driving customer satisfaction.

Soft Skills: Strong analytical and critical thinking skills; ability to prioritize goals, manage multiple complex projects simultaneously, and communicate effectively with stakeholders.

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