Discover Director, Customer Engagement Jobs

Welcome to the category page for Director, Customer Engagement jobs. Here at Ladders, we connect you with a wide variety of job opportunities in this vibrant profession.

What is a Director, Customer Engagement?

The Director, Customer Engagement is responsible for developing and implementing strategies that increase customer engagement, drive user satisfaction and create brand loyalty.

Opportunities and Growth

As a Director, Customer Engagement, there are ample opportunities for growth and advancement. Get a chance to work in industries like technology, financial services, and healthcare where you can showcase your skills and make a difference by enhancing customer engagement strategies.

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$100K - $120K *

Support key insurance clients as a Technical Account Manager, enhancing relationships and optimizing their use of Majesco solutions. Provide guidance and manage escalations, ensuring maximum satisfact...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$163K - $261K *

Shape the future of electrification services by leading operations across the West U.S. region, driving performance excellence, and managing nationwide digital automation initiatives while advancing r...

US-AnywhereRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$150K - $180K *

Transform architecture strategy in a leading healthcare organization, driving innovation and collaboration across IT infrastructure while ensuring alignment with business and regulatory standards...

US-AnywhereRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Healthcare

$225K - $325K *

Join a team that's transforming AI + Infrastructure by integrating key Microsoft solutions to deliver impactful outcomes. Lead cross-disciplinary teams and drive client enterprise readiness with innov...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Champion the sales enablement strategy, crafting systems, processes, and training that empower the sales organization to excel and establish repeatable success in a collaborative environment...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Business Services

$145K - $160K *

Shape the future of financial reporting by leading monthly closes, banking operations, and consolidations in a dynamic, global SaaS environment. Collaborate cross-functionally to enhance processes and...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Legal & Accounting

$75K - $115K *

Accelerate progress at automotive dealerships by leading consultative sales strategies. Drive engagement and create value through analytics-driven digital marketing solutions while managing the comple...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$405K - $450K *

Lead the charge in building a world-class global Security Solutions Architecture team, defining technical strategies and methodologies to drive consistent, robust engagements with top-tier clients, wh...

US-AnywhereRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $95K *

Lead the MedComm team's medical communications projects, overseeing their lifecycle from inception to execution while ensuring strategic alignment and collaboration with clients and internal teams for...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$125K - $185K *

Empower revenue growth by leading the strategic direction for Amazon, overseeing P&L, and optimizing performance through innovative campaigns and detailed analysis, while managing agency relationships...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$210K - $302K *

Execute strategic sales initiatives for Critical Environments, leading a dynamic team to exceed revenue goals, foster customer relationships, and expand market presence across North America in high-st...

US-AnywhereRemote

Reposted 1 month ago

  •   5 - 7 years exp.  •   Healthcare

$146K - $269K *

Lead workforce management strategies within a large-scale claims operation. Enhance service quality and operational efficiency by developing capacity models and fostering inter-departmental collaborat...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$171K - $273K *

Lead transformative customer success strategies, align Salesforce capabilities with client objectives, and elevate enterprise accounts through strategic risk management and deep executive partnerships...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$72K - $90K *

Deliver strategic programmatic solutions by managing complex campaigns, building client relationships, and mentoring junior staff to achieve exceptional performance in a collaborative remote team envi...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Media

$110K - $130K *

Join a team that's redefining product marketing strategy for AI and payments. Drive market success through collaboration, strategic insights, and compelling narratives that connect innovation to custo...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$110K - $130K *

Transform brand presence and drive revenue through strategic demand generation, effective branding, and digital optimization. Collaborate across teams to enhance marketing support for sales and ensure...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$215K - $239K *

Create transformative customer experiences and drive revenue growth across North America by leading market solutions teams, coaching talent, and navigating organizational change with clarity and effec...

US-AnywhereRemote

Reposted 3 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$130K - $150K *

Champion strategic direction and team excellence in social media buying. Drive business growth, oversee media execution, and mentor high-performing teams while maintaining deep industry expertise and...

US-AnywhereRemote

4 days ago

  •   8 - 10 years exp.  •   Media

$199K - $269K *

Unlock potential by driving enterprise-wide digital product strategy, governance, and investment alignment in this pivotal leadership role. Collaborate across functions to enhance decision-making proc...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$90K - $110K *

Champion client success by driving retention and expansion through data-driven insights and strategic advisement, while fostering relationships across various stakeholders within accounting firms for...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Legal & Accounting

$90K - $105K *

Partner with us to drive customer success and growth, acting as a strategic advisor for a diverse portfolio of accounting firms. You’ll lead value realization, retention strategies, and cross-function...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$82K *

Grow your career with a dynamic team dedicated to delivering exceptional technical services and support for clients in the banking industry. Drive customer success while managing operational activitie...

US-AnywhereRemote

Reposted yesterday

  •   Less than 5 years exp.  •   Finance & Insurance

$204K - $379K *

Drive operational excellence by leading NOCC transitions, enhancing scalability, governance, and productivity through strategic integration of global teams and innovative frameworks that optimize reso...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$202K - $318K *

Accelerate progress at our AI-driven platform by leading a high-performing engineering team. Oversee technical direction, manage people, and ensure quality to deliver impactful agent experiences acros...

US-AnywhereRemote

4 days ago

  •   Less than 5 years exp.  •   Information Technology

$243K - $318K *

Lead technical strategy for user experiences across multiple platforms, driving innovation and collaboration with cross-functional teams to deliver scalable, reliable solutions. Elevate quality and op...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What qualifications do I need for a Director, Customer Engagement job?question toggle

    Most Director, Customer Engagement jobs require a bachelor’s degree in marketing or business. Prior experience in customer relations or sales is often required. Strong leadership and interpersonal skills are necessary.

  • What is the job outlook for Director, Customer Engagement?question toggle

    As businesses emphasize customer satisfaction and engagement, there's a growing demand for professionals who can create and execute successful customer engagement strategies. Thus, the job outlook for Directors of Customer Engagement is quite encouraging.