• Lead NOCC Transition Strategy & Execution by creating and implementing a standardized USMA NOCC transition playbook and operating model covering intake, assessment, design, execution, change integration, risk mitigation, stabilization, and continuous improvement.

• Identify and Scale NOCC Opportunities by partnering with USMA teams to transition work in a structured, cost-effective, and scalable manner aligned with business priorities, resource availability, workflow readiness, and capability requirements.

• Drive Consistency Across Transitions by reducing variation, inefficiencies, bottlenecks, duplication of effort, and optimizing agency-to-NOCC transitions to enhance cost efficiency, productivity, and sustainability.

• Enable Cross-Pillar Alignment across strategic USMA initiatives, including Launch Machine, Doctor Pilar execution, and other key operational priorities.

• Develop Workforce & Capacity Planning Frameworks that align NOCC resource allocation with strategic priorities, portfolio demand, hiring timelines, onboarding requirements, proficiency curves, and future workload growth.

• Manage Capacity, Demand & Talent Readiness by identifying and addressing gaps in capacity, capability, demand, and business priorities while improving workforce visibility and supporting agency-to-NOCC shift planning.

• Establish Standardized Ways of Working & Governance including workflows, handoffs, ownership models, service levels, escalation paths, decision rights, and governance across USMA, NOCC, W2, Development, and Launch Machine interactions.

• Drive Process Optimization & AI Integration by identifying workflow inefficiencies, compliance risks, and AI value opportunities, embedding responsible AI-enabled ways of working that deliver measurable business value.

• Build NOCC Capability & Future-Ready Talent through global onboarding standards, skills-based training pathways, capability maturity models, targeted upskilling, and a culture of continuous learning, operational excellence, and cross-geography collaboration.

• Establish Performance Measurement & Executive Insights through dashboards and metrics tracking transition effectiveness, cost, capacity, productivity, quality, compliance, hiring outcomes, and operating model performance, while communicating progress, risks, trade-offs, and recommendations to senior stakeholders.

Essential Requirements

• Bachelor's degree required.

• 7+ years of experience in operations, transformation, medical affairs operations, enterprise program management, shared services, capability building, or related function within the pharmaceutical, biotech, healthcare, or life sciences industry, preferred multiple industry experiences.

• Experience working across global or cross-geography teams, including shared service, offshore, nearshore, or NOCC-type operating models.

• Proven ability to design and implement standardized operating models, transition frameworks, governance structures, and performance measurement systems.

• Strong understanding of workforce planning, capacity modeling, onboarding, training, and capability development.

• Demonstrated ability to lead complex cross-functional initiatives with multiple stakeholders, priorities, and geographies.

• Experience identifying process inefficiencies and implementing improvements that drive speed, productivity, quality, compliance, and cost effectiveness.

• Strong data literacy and ability to use metrics, dashboards, and insights to support decision-making.

• Ability to influence without authority and drive alignment across diverse teams.

• Strong learning agility, problem-solving capability, and comfort operating in ambiguous or evolving environments.

• Demonstrated ability to balance standardization with fit-for-purpose business needs.