Director, Customer Care Jobs

Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.

What Does a Director of Customer Care Do?

Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.

Common Qualifications and Skills

Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.

Career Opportunities and Impact

Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.

Find Director, Customer Care Jobs on Ladders

Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.

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$58K - $109K *

Explore your potential as you support experienced engineers in solving real-world challenges, enhancing product performance, and developing your technical skills through hands-on experience and struct...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Advance your career by leading innovative projects in mining technology. Collaborate across teams to design, implement, and optimize processes that enhance plant operations and drive efficiency from c...

4 days ago

  •   Less than 5 years exp.  •   Energy & Utilities

$80K - $100K *

Transform structural designs for varied projects, ensuring innovative solutions and excellence from concept to construction in a collaborative, multidisciplinary environment...

Ottawa, ONIn-Person

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$120K - $150K *

Drive innovation as a hands-on engineer, leading the design and development of advanced photomask handling systems. Collaborate across teams to enhance product performance and manufacturing efficiency...

4 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Innovate by designing and owning mechanisms for a cutting-edge ground terminal. Collaborate with cross-functional teams to ensure precision and manufacturability, driving projects from concept to prod...

1 week ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$100K - $120K *

Collaborate with cross-functional teams to develop and release manufacturable mechanical designs for high-performance metal components, ensuring quality and efficiency from concept through production...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Shape the future of precision manufacturing by developing and releasing high-performance mechanical designs. Collaborate with cross-functional teams to ensure manufacturability and quality in a fast-p...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Engage in the development and oversight of materials and processes for spaceflight hardware, ensuring compliance with stringent requirements. Collaborate with multidisciplinary teams to optimize mater...

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$85K - $110K *

Join a team that's shaping the future of transportation infrastructure. As a Project Engineer, you will collaborate on a variety of innovative projects, enhancing your technical skills and gaining com...

4 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$90K - $150K *

Join a team that's transforming satellite technology! Drive innovative designs, collaborate across subsystems, and tackle complex challenges in a dynamic environment to revolutionize satellite structu...

4 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$80K - $95K *

Optimize utility-scale solar farm development through strategic analysis, design, and permitting. Lead a team in site evaluation and civil engineering planning while ensuring compliance with regulatio...

3 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$103K - $191K *

Join a team that drives innovative engineering solutions, leading projects and providing technical expertise. You'll enhance our competitive edge while tackling complex assignments and championing qua...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$80K - $95K *

Unlock project success by leading engineering deliverables, budgets, and schedules while coordinating with diverse teams and stakeholders to ensure timely and accurate execution in a collaborative env...

3 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$130K - $180K *

Lead the charge in developing innovative structural solutions for safe installations in semiconductor environments. Collaborate with cross-discipline teams and ensure compliance while mentoring junior...

4 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$130K - $180K *

Transform the field of structural engineering by delivering innovative solutions for equipment support systems in semiconductor environments while ensuring code compliance and collaboration with proje...

4 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$130K - $180K *

Champion innovative structural engineering solutions for complex semiconductor projects. Collaborate across disciplines, ensure compliance, and manage design revisions, while mentoring junior staff to...

4 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$180K - $195K *

Join a team that's dedicated to transforming construction projects through innovative engineering solutions. Collaborate with diverse stakeholders to ensure successful execution of infrastructure init...

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$112K - $135K *

Shape the future of advanced missile systems by leading mechanical design and analysis. Collaborate with diverse teams to drive innovative solutions and communicate technical insights effectively to s...

2 days ago

  •   11 - 15 years exp.  •   Information Technology

$120K - $145K *

Partner with us to drive innovative mechanical design solutions for Navy missile systems. Leverage your expertise in complex programs to lead design analysis and collaborate with diverse teams, ensuri...

Indiana, USRemote

2 days ago

  •   11 - 15 years exp.  •   Information Technology

$170K - $220K *

Join a team that's redefining recycling processes by leading metallurgical innovations. Oversee optimization efforts, mentor junior staff, and ensure product quality while collaborating with plant ope...

Toronto, ONIn-Person

2 weeks ago

  •   15+ years exp.  •   Manufacturing & Automotive

$100K - $120K *

Advance electrical engineering projects with oversight on design, management, and maintenance. Collaborate with teams while ensuring safety and compliance in line with corporate standards, mentoring j...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$110K - $130K *

Create innovative electrical solutions as you manage complex projects, ensuring safety and efficiency. Collaborate across teams to optimize designs, mentor staff, and enhance corporate standards in a...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$80K - $95K *

Engineer innovative solutions in a dynamic environment, supporting the development and sustainment of critical defense systems. Collaborate with cross-functional teams to resolve technical challenges...

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$80K - $95K *

Join a dynamic team to lead civil engineering projects, focusing on site development and foundation design. Collaborate with clients and manage project scopes, schedules, and budgets while ensuring qu...

Today

  •   Less than 5 years exp.  •   Energy & Utilities

$80K - $95K *

Advance your career by leading structural design and project coordination for industrial and utility projects. Collaborate with teams to ensure successful project execution from design to completion...

2 weeks ago

  •   Less than 5 years exp.  •   Staffing

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.

  • What qualifications are commonly required for Director, Customer Care jobs?question toggle

    Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.

  • What skills are important for a Director of Customer Care?question toggle

    Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.

  • What industries hire Directors of Customer Care?question toggle

    Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.

  • What salary can I expect in a Director, Customer Care role?question toggle

    Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.

  • Where can I find Director, Customer Care jobs paying $100,000 or more?question toggle

    Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.