Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.
Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.
Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.
Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.
Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.
Structures Engineer, Turbomachinery
$115K - $150K *
Join a team that's redefining propulsion technology by analyzing and improving engine components. Collaborate with designers to accelerate the development of high-performance turbine engines, shaping...
2 weeks ago
$92K - $110K *
Shape the future of plant operations by providing engineering expertise, troubleshooting complex systems, and driving reliability improvements. Collaborate with cross-functional teams to enhance safet...
4 days ago
Sr. Materials & Process Engineer, Materials Characterization
$110K - $130K *
Unlock potential by leading innovative projects that drive growth and efficiency. Collaborate across teams to enhance processes and deliver impactful solutions, ensuring alignment with strategic goals...
3 days ago
$58K - $109K *
Explore your potential as you support experienced engineers in solving real-world challenges, enhancing product performance, and developing your technical skills through hands-on experience and struct...
2 weeks ago
$80K - $95K *
Advance your career by leading innovative projects in mining technology. Collaborate across teams to design, implement, and optimize processes that enhance plant operations and drive efficiency from c...
4 days ago
$80K - $100K *
Transform structural designs for varied projects, ensuring innovative solutions and excellence from concept to construction in a collaborative, multidisciplinary environment...
Reposted 2 weeks ago
Lead Engineer, Product Development Engineering
$120K - $150K *
Drive innovation as a hands-on engineer, leading the design and development of advanced photomask handling systems. Collaborate across teams to enhance product performance and manufacturing efficiency...
4 weeks ago
Mechanical Engineer - Mechanisms & Structures
$110K - $130K *
Innovate by designing and owning mechanisms for a cutting-edge ground terminal. Collaborate with cross-functional teams to ensure precision and manufacturability, driving projects from concept to prod...
1 week ago
$100K - $120K *
Collaborate with cross-functional teams to develop and release manufacturable mechanical designs for high-performance metal components, ensuring quality and efficiency from concept through production...
1 week ago
$95K - $115K *
Shape the future of precision manufacturing by developing and releasing high-performance mechanical designs. Collaborate with cross-functional teams to ensure manufacturability and quality in a fast-p...
1 week ago
Materials & Processes Engineer
$95K - $115K *
Engage in the development and oversight of materials and processes for spaceflight hardware, ensuring compliance with stringent requirements. Collaborate with multidisciplinary teams to optimize mater...
3 weeks ago
$85K - $110K *
Join a team that's shaping the future of transportation infrastructure. As a Project Engineer, you will collaborate on a variety of innovative projects, enhancing your technical skills and gaining com...
4 weeks ago
Mechanical Engineer, Structures
$90K - $150K *
Join a team that's transforming satellite technology! Drive innovative designs, collaborate across subsystems, and tackle complex challenges in a dynamic environment to revolutionize satellite structu...
4 weeks ago
$80K - $95K *
Optimize utility-scale solar farm development through strategic analysis, design, and permitting. Lead a team in site evaluation and civil engineering planning while ensuring compliance with regulatio...
3 weeks ago
Structural Design Engineer (SRPPF)
$103K - $191K *
Join a team that drives innovative engineering solutions, leading projects and providing technical expertise. You'll enhance our competitive edge while tackling complex assignments and championing qua...
Reposted 2 weeks ago
$80K - $95K *
Unlock project success by leading engineering deliverables, budgets, and schedules while coordinating with diverse teams and stakeholders to ensure timely and accurate execution in a collaborative env...
3 weeks ago
$130K - $180K *
Lead the charge in developing innovative structural solutions for safe installations in semiconductor environments. Collaborate with cross-discipline teams and ensure compliance while mentoring junior...
4 weeks ago
$130K - $180K *
Transform the field of structural engineering by delivering innovative solutions for equipment support systems in semiconductor environments while ensuring code compliance and collaboration with proje...
4 weeks ago
$130K - $180K *
Champion innovative structural engineering solutions for complex semiconductor projects. Collaborate across disciplines, ensure compliance, and manage design revisions, while mentoring junior staff to...
4 weeks ago
$180K - $195K *
Join a team that's dedicated to transforming construction projects through innovative engineering solutions. Collaborate with diverse stakeholders to ensure successful execution of infrastructure init...
1 week ago
Mechanical Engineer Senior Principal
$112K - $135K *
Shape the future of advanced missile systems by leading mechanical design and analysis. Collaborate with diverse teams to drive innovative solutions and communicate technical insights effectively to s...
3 days ago
Mechanical Engineer Senior Principal
$120K - $145K *
Partner with us to drive innovative mechanical design solutions for Navy missile systems. Leverage your expertise in complex programs to lead design analysis and collaborate with diverse teams, ensuri...
3 days ago
$170K - $220K *
Join a team that's redefining recycling processes by leading metallurgical innovations. Oversee optimization efforts, mentor junior staff, and ensure product quality while collaborating with plant ope...
2 weeks ago
$100K - $120K *
Advance electrical engineering projects with oversight on design, management, and maintenance. Collaborate with teams while ensuring safety and compliance in line with corporate standards, mentoring j...
Reposted 3 weeks ago
$110K - $130K *
Create innovative electrical solutions as you manage complex projects, ensuring safety and efficiency. Collaborate across teams to optimize designs, mentor staff, and enhance corporate standards in a...
Reposted 3 weeks ago
What does a Director of Customer Care do?
A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.
What qualifications are commonly required for Director, Customer Care jobs?
Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.
What skills are important for a Director of Customer Care?
Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.
What industries hire Directors of Customer Care?
Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.
What salary can I expect in a Director, Customer Care role?
Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.
Where can I find Director, Customer Care jobs paying $100,000 or more?
Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.