Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.
Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.
Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.
Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.
Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.
Mechanical Engineer - Mission Critical
$84K - $161K *
Drive innovative mechanical solutions for data centers and critical facilities. Collaborate with diverse teams to design efficient HVAC and plumbing systems, ensuring reliability and compliance in hig...
2 weeks ago
Mechanical Engineer - Mission Critical
$84K - $161K *
Champion innovative mechanical designs for data centers, collaborating with multi-disciplinary teams to deliver efficient HVAC and cooling solutions that meet stringent reliability standards in comple...
2 weeks ago
Engineer, Sr, Power Electronics
$110K - $130K *
Pioneer innovative electronic BMS solutions for battery storage. Design, analyze, and troubleshoot circuits while ensuring cost-effectiveness and compliance with safety standards. Collaborate with tea...
1 week ago
$80K - $101K *
Join a dynamic team as a Project Engineer, supporting project managers and superintendents. Oversee project schedules, manage vendor quotes, and ensure safety compliance while maintaining effective co...
3 weeks ago
Civil Engineer, Structural Focus
$105K - $150K *
Join a team that's dedicated to enhancing water and wastewater infrastructure. Lead design and consulting efforts, ensuring safety and performance across diverse projects while collaborating with mult...
Yesterday
$85K - $102K *
Lead the charge in designing innovative electronic systems for military applications. Collaborate with multidisciplinary teams to tackle complex challenges, ensuring robust and reliable solutions thro...
2 weeks ago
$80K - $101K *
Join us to support project execution by collaborating with teams, managing schedules, and ensuring safety compliance. Leverage your engineering expertise to drive project success and maintain effectiv...
3 weeks ago
$77K - $101K *
Lead the charge in engineering project success by coordinating with teams, resolving issues, and managing schedules and budgets, ensuring seamless communication and safety throughout the project lifec...
3 weeks ago
$179K - $211K *
Transform your career by leading civil engineering projects that shape the future of infrastructure. Drive technical excellence, mentor talent, and manage multidisciplinary teams in a dynamic EPC/EPCM...
2 days ago
$100K - $160K *
Build your career with a leading structural engineering firm focused on dams and water resources. Engage in design, analysis, and project management while working alongside industry experts on impactf...
Reposted 4 weeks ago
$100K - $160K *
Lead the charge in structural engineering for vital water resource projects. Oversee design, analysis, and project management while collaborating with experts to enhance dam safety and infrastructure...
4 weeks ago
$100K - $120K *
Accelerate progress at the forefront of beverage technology by leading design, development, and testing of innovative equipment. Collaborate with cross-functional teams to enhance product performance...
3 days ago
$95K - $115K *
Grow your career with a dynamic team focused on designing and developing innovative beverage equipment. Lead projects from concept to production, utilizing advanced technologies and collaborating acro...
3 days ago
$80K - $95K *
Champion project success by leading new product introductions, managing timelines, and coordinating cross-functional teams to ensure safe, on-time, and budget-compliant launches while driving continuo...
2 weeks ago
Senior Mechanical Engineer (Marine Auxiliary Equipment)
$95K - $110K *
Unlock your potential as you support the US Coast Guard by designing and evaluating marine auxiliary systems. Collaborate with a dedicated team, enhance your skills, and contribute to vital engineerin...
1 week ago
$110K - $130K *
Shape the future of structural engineering by leading projects for steel structures and foundations. Collaborate with multidisciplinary teams to ensure timely, high-quality deliverables while providin...
1 month ago
$80K - $95K *
Drive impactful engineering solutions by managing complex transportation and drainage projects. Leverage your expertise to lead teams, mentor junior engineers, and ensure high-quality deliverables fro...
2 weeks ago
Principal Engineer, Rotordynamics
$190K - $230K *
Pioneer the design and analysis of innovative jet engines by leading rotordynamics efforts. Collaborate across teams, utilizing advanced engineering practices and cutting-edge technologies to optimize...
3 weeks ago
$80K - $95K *
Drive quality improvements across operations by applying engineering principles, analyzing data, and collaborating with cross-functional teams to enhance product and process quality. Make a tangible i...
3 weeks ago
$100K - $120K *
Unlock potential by enhancing structural integrity in energy projects. Oversee design, analysis, and compliance for substations and utility structures, while collaborating closely with diverse teams a...
4 weeks ago
$100K - $120K *
Unlock potential by leading structural design and analysis for utility projects, managing multidisciplinary teams, and ensuring quality assurance. Contribute to innovative designs, mentoring junior en...
4 weeks ago
$75K - $125K *
Join a team that's shaping the future of electrical engineering by leading design, testing, and commissioning for diverse power systems. Collaborate with experts to ensure compliance and optimize proj...
1 week ago
$95K - $115K *
Lead the charge in structural engineering projects, managing teams and ensuring design excellence while navigating complex challenges and delivering on budget and schedule...
Today
$95K - $115K *
Transform heavy industrial projects by leading structural engineering teams, ensuring design excellence and compliance with industry standards while adapting plans to meet client needs and budget cons...
Today
$77K - $103K *
Optimize production processes by designing and developing equipment, providing technical support, and collaborating with teams to enhance manufacturing efficiency and product quality...
Reposted 1 week ago
What does a Director of Customer Care do?
A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.
What qualifications are commonly required for Director, Customer Care jobs?
Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.
What skills are important for a Director of Customer Care?
Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.
What industries hire Directors of Customer Care?
Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.
What salary can I expect in a Director, Customer Care role?
Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.
Where can I find Director, Customer Care jobs paying $100,000 or more?
Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.