Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.
Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.
Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.
Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.
Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.
$80K - $95K *
Elevate your career with a leading role in geotechnical engineering, managing projects from start to finish, mentoring junior staff, and ensuring compliance with all regulations while driving business...
3 weeks ago
$78K - $98K *
Transform construction projects by managing processes, solving problems, and applying engineering techniques. Collaborate with teams to ensure successful site mobilization and quality assurance while...
Yesterday
Principal Engineer - Hydraulic Modeling Specialist
$110K - $130K *
Drive impactful civil engineering projects, collaborating with public agencies to enhance community infrastructure. Lead design and construction efforts while ensuring compliance and fostering strong...
2 weeks ago
Process Engineer - Gears and Shafts
$80K - $95K *
Drive manufacturing excellence by solving complex challenges in gear and shaft operations. Collaborate cross-functionally to enhance safety, quality, and efficiency while developing expertise in advan...
Yesterday
Project Engineer (Geotechnical / Tunnel)
$95K - $144K *
Join a team that's tackling innovative geotechnical and tunnel projects. Leverage your expertise in design and construction while collaborating with diverse teams to deliver impactful solutions for cl...
1 week ago
$80K - $95K *
Transform infrastructure projects as a Project Engineer, leading design and preparation of technical specifications for water and wastewater systems. Collaborate with teams to ensure quality delivery...
Reposted 4 days ago
$82K - $135K *
Shape innovative mechanical solutions by collaborating with cross-functional teams, guiding clients through challenges, and developing advanced designs. Contribute to successful product launches while...
2 weeks ago
$80K - $100K *
Pioneer effective project execution by coordinating with multidisciplinary teams, ensuring alignment with project plans and quality standards. Drive timely issue resolution and maintain essential comm...
Reposted 4 days ago
$85K - $110K *
Innovate in a senior role addressing complex environmental remediation projects, overseeing staff, managing client expectations, and ensuring quality and safety in all aspects of project management...
4 weeks ago
$100K - $120K *
Develop detailed electrical power systems designs for water and wastewater facilities, ensuring compliance with industry standards while collaborating with senior engineers to enhance project outcomes...
3 days ago
$125K - $175K *
Elevate your career by leading innovative solar and energy storage projects. Drive technical excellence, mentor teams, and collaborate with stakeholders to shape sustainable energy solutions across No...
1 week ago
Mechanical Design Engineer - OCS Technology: New Product Development
$70K - $96K *
Lead design initiatives by applying expertise in mechanical engineering. Collaborate with cross-functional teams to create innovative optical solutions that balance manufacturability and customer requ...
Reposted 2 weeks ago
Process Engineer II - Detail Design
$218K *
Join a team that's shaping the future of process engineering by leading design initiatives, optimizing operations, and ensuring compliance with safety standards in petroleum refining and chemical proc...
Reposted yesterday
Structural Engineer - Kiewit Infrastructure Engineers
$115K - $120K *
Champion innovative structural solutions for hydraulic projects, leading design efforts and collaborating across teams to deliver safe, cost-effective results while mentoring engineers and ensuring qu...
3 days ago
Project Engineer III - Sustainability
$122K - $127K *
Champion the delivery of capital improvements by providing technical support and project management for bond-eligible construction activities, ensuring compliance with design and sustainability standa...
4 days ago
$92K - $106K *
Unlock potential by leading process improvements in safety, quality, and productivity at a structural wood panel manufacturing plant. Collaborate with teams to drive operational excellence through inn...
Reposted 2 weeks ago
$102K - $140K *
Shape collaborative delivery projects by acting as a key liaison between owners and stakeholders, ensuring alignment with project goals, budget, and quality standards while managing contracts and risk...
Today
Professional Engineer- Site Development
$80K - $95K *
Drive impactful site development projects from inception to completion, ensuring quality, budget, and schedule adherence while managing risks and stakeholder engagement for both private and municipal...
3 weeks ago
$88K - $105K *
Unlock potential by leading the design and management of HVAC systems for diverse projects. Collaborate with architects and engineers to ensure compliance and quality while overseeing budgets and ment...
4 days ago
$95K - $115K *
Manage and innovate mechanical engineering solutions for HVAC systems on projects of intermediate complexity, ensuring compliance, quality, and coordination across multiple disciplines while mentoring...
3 weeks ago
$120K - $130K *
Contribute to innovative process engineering projects, leading from design to construction. Collaborate with multi-discipline teams to deliver quality solutions for clients in the chemical industry, e...
3 weeks ago
$120K - $130K *
Contribute to innovative process engineering solutions by leading projects from inception to construction. Collaborate with cross-functional teams to develop PFDs, P&IDs, and equipment specifications...
3 weeks ago
$110K - $130K *
Drive product development by transforming ambiguous challenges into impactful software solutions. Collaborate with founders and customers to build, test, and refine products across multiple startups...
3 weeks ago
Sr. Materials Engineer, Corrosion Control and Fluid Compatibility (Starmind)
$110K - $130K *
Elevate your career by leading corrosion control and fluid compatibility efforts for advanced thermal management systems in space applications, ensuring reliability and performance in extreme environm...
1 week ago
$95K - $115K *
Pioneer innovative process design by leading a team to develop specifications and oversee engineering deliverables, ensuring project alignment with industry standards and optimizing operational effici...
2 weeks ago
What does a Director of Customer Care do?
A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.
What qualifications are commonly required for Director, Customer Care jobs?
Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.
What skills are important for a Director of Customer Care?
Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.
What industries hire Directors of Customer Care?
Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.
What salary can I expect in a Director, Customer Care role?
Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.
Where can I find Director, Customer Care jobs paying $100,000 or more?
Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.