Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.
Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.
Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.
Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.
Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.
Project Engineer (Multi-Family Construction)
$105K *
Join our dynamic project team to support documentation, coordination, and communication efforts essential for successful project delivery. Develop your technical and leadership skills while collaborat...
1 week ago
$85K - $97K *
Unlock potential by joining a team that prioritizes precision and quality in engineering. Collaborate closely across disciplines to design, troubleshoot, and implement solutions that enhance productio...
3 weeks ago
$104K - $192K *
Join our dynamic team to develop innovative semiconductor processes that enhance efficiency and yield. Collaborate on cutting-edge technology while making significant contributions to product developm...
Reposted 3 weeks ago
$135K - $160K *
Lead the charge in utility-scale project engineering for energy storage solutions. Oversee technical challenges from design through execution, ensuring successful deployment of innovative products whi...
Reposted 5 days ago
$80K - $95K *
Help us ensure product excellence by developing and implementing robust quality assurance processes. Collaborate with cross-functional teams to identify defects, drive improvements, and maintain compl...
3 weeks ago
Project Engineer I - Structural
$64K - $98K *
Join a team that's dedicated to delivering high-quality engineering design support across multiple projects, ensuring timely completion and minimal clarifications during construction while fostering p...
Today
Project Engineer I - Structural
$64K - $98K *
Lead the charge in delivering high-quality design support for multiple projects, ensuring timely completion and adherence to engineering standards while fostering collaboration across disciplines and...
1 week ago
Civil Engineer - Residential Design
$89K - $128K *
Join a team that's redefining residential site development, collaborating with experts to drive projects from feasibility to construction. Leverage your engineering skills to create innovative solutio...
2 days ago
$128K - $192K *
Grow your career with a dynamic team focused on developing advanced CFRP formulations. Lead cross-functional collaborations to transition innovative materials from R&D to high-volume manufacturing, en...
Yesterday
Senior Staff Laboratory Engineer - Marine
$110K - $130K *
Drive technical excellence in advanced geotechnical testing, leading teams to deliver high-quality results. Collaborate on innovative solutions, mentor staff, and ensure compliance with industry stand...
2 weeks ago
Senior Staff Laboratory Engineer - Marine
$110K - $130K *
Elevate your career by leading advanced geotechnical testing initiatives. Collaborate with teams to ensure quality, drive innovation, and mentor staff in a state-of-the-art laboratory environment focu...
3 weeks ago
$110K - $130K *
Manage the NDT Engineering Department, overseeing qualifications and certifications while coordinating projects and ensuring compliance with standards. Provide technical guidance and lead a team of en...
Reposted 2 weeks ago
Engineering Supervisor, Thermal-Mechanics
$99K - $134K *
Champion a dynamic engineering team, overseeing project management, fostering collaboration, and driving technical excellence in thermal-mechanical analysis. Ensure high-quality deliverables while sup...
2 weeks ago
$80K - $95K *
Redefine engineering excellence by executing complex tasks in electronics manufacturing, optimizing Circuit Card Assemblies (CCAs) and fostering improvement initiatives within a collaborative team env...
3 weeks ago
$80K - $95K *
Grow your career with a dynamic role focusing on mechanical design, overseeing product development from concept to market while collaborating with cross-functional teams to meet customer needs and ens...
Reposted 2 days ago
$90K - $120K *
Join a team that's shaping the future of geotechnical engineering by leading innovative projects in earth structures and foundations. Collaborate with multi-discipline teams to ensure safe infrastruct...
2 weeks ago
$92K - $138K *
Manage design efforts for Nacelle components in commercial aircraft, ensuring compliance with standards and requirements. Collaborate across functions to enhance product quality and efficiency while l...
1 week ago
$92K - $138K *
Architect design solutions for Nacelle components, ensuring compliance with standards. Lead cross-functional teams to enhance product quality and efficiency while driving engineering changes and techn...
1 week ago
$75K - $90K *
Drive innovation by providing technical support in product design and development, working collaboratively with customers and internal teams. Support and improve processes while ensuring compliance wi...
Reposted 2 weeks ago
Environmental Engineer or Scientist
$75K - $90K *
Engage in diverse environmental projects, conducting assessments, investigations, and remediation efforts. Collaborate with teams and clients to ensure compliance and deliver effective solutions in co...
2 weeks ago
$64K - $95K *
Explore structural analysis to support advanced composites and metallic systems. Collaborate with engineering teams to execute design, testing, and documentation, ensuring compliance with standards wh...
1 week ago
$64K - $95K *
Optimize structural analysis processes to support design and manufacturing of advanced aerospace components. Collaborate with teams to resolve complex issues and ensure compliance with engineering sta...
1 week ago
Senior Project Engineer - Geotechnical
$100K - $120K *
Champion innovative geotechnical solutions by leading complex projects, managing resources, and driving business development. Engage with diverse teams to ensure technical excellence and client satisf...
2 days ago
$80K - $95K *
Transform manufacturing processes by leading continuous improvement initiatives, enhancing product quality, and optimizing production methods. Collaborate with teams to drive efficiency and ensure com...
1 week ago
$110K - $130K *
Lead the design and optimization of roll-reduction mills to enhance manufacturing processes for advanced downhole heater systems while ensuring safety and quality standards are met across all producti...
Reposted 4 days ago
What does a Director of Customer Care do?
A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.
What qualifications are commonly required for Director, Customer Care jobs?
Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.
What skills are important for a Director of Customer Care?
Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.
What industries hire Directors of Customer Care?
Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.
What salary can I expect in a Director, Customer Care role?
Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.
Where can I find Director, Customer Care jobs paying $100,000 or more?
Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.