Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.
Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.
Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.
Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.
Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.
Professional Engineer - Roadway
$85K - $100K *
Join a team that's dedicated to innovative roadway design, managing diverse projects from inception to completion. Collaborate with multidisciplinary teams while enhancing your skills and career path...
3 weeks ago
Professional Engineer - Roadway
$85K - $100K *
Lead the charge in roadway design projects, managing all phases from conception to completion. Collaborate with multidisciplinary teams to ensure quality, budget, and schedule adherence while fosterin...
3 weeks ago
Professional Engineer - Roadway
$105K - $150K *
Lead diverse roadway projects from inception to completion, ensuring quality and budget adherence. Collaborate with multidisciplinary teams while shaping your career path through mentorship and varied...
3 weeks ago
Professional Engineer - Roadway
$105K - $150K *
Elevate your career by leading diverse roadway projects from inception to completion. Collaborate with multidisciplinary teams, ensuring quality and innovation while shaping your professional growth t...
3 weeks ago
Professional Engineer - Roadway
$105K - $130K *
Contribute to innovative roadway projects by leading design and analysis efforts. Collaborate with multidisciplinary teams to ensure compliance and quality, while mentoring junior engineers and managi...
3 weeks ago
$120K - $145K *
Lead the charge in structural analysis for aerospace programs, ensuring designs meet performance and safety standards. Drive technical excellence, mentor engineers, and collaborate across teams to del...
Yesterday
$98K - $142K *
Advance process engineering for GaAs IC and RF Power Transistors, focusing on Wet Etch. Drive improvements in quality, yield, and productivity while collaborating with cross-functional teams to enhanc...
3 days ago
Structural Bridge Engineering Designer
$75K - $105K *
Shape your career as an Engineer in Training, collaborating on diverse structural and bridge design projects. Join a supportive team focused on professional growth and mentorship, while gaining hands...
1 week ago
Mechanical Engineer - Design & Stress Analysis
$80K - $95K *
Lead the charge in designing and optimizing heavy industrial equipment through advanced mechanical engineering and analysis, collaborating across teams globally to enhance project outcomes and ensure...
3 weeks ago
$130K - $155K *
Shape the future of electrical engineering by leading strategic projects, fostering client relationships, and driving team growth. Leverage your expertise to innovate and elevate engineering practices...
5 days ago
$84K - $147K *
Join a team that's dedicated to enhancing community infrastructure through expert design, construction, and inspection of development projects. Collaborate with engineers and developers to ensure comp...
2 weeks ago
$110K - $130K *
Shape innovative user experiences by designing, prototyping, and implementing dynamic interfaces and transitions for an AI-native app, collaborating closely with engineering and design teams to craft...
Reposted 4 weeks ago
$120K - $175K *
Lead and manage complex electrical engineering projects. Collaborate with multidisciplinary teams to deliver innovative solutions for industrial and commercial facilities while ensuring scope, schedul...
1 month ago
Structural Engineer 2 - Nuclear
$69K - $99K *
Join a team that's shaping the future of clean energy through innovative structural engineering. Collaborate on diverse projects, apply your expertise, and guide junior engineers while enjoying a hybr...
1 week ago
$130K - $155K *
Shape the future of electrical engineering by leading strategic projects, fostering client relationships, and driving team growth in a dynamic environment focused on innovation and excellence in the A...
5 days ago
$80K - $95K *
Shape the future of manufacturing by designing and improving systems, enhancing productivity, and resolving technical challenges. Collaborate with cross-functional teams to ensure efficient production...
Reposted 3 days ago
$80K - $95K *
Elevate manufacturing excellence by developing innovative processes and solutions. Collaborate with cross-functional teams to implement LEAN methodologies, optimize production techniques, and ensure q...
3 days ago
$80K - $95K *
Unlock potential by driving innovative manufacturing processes and solutions. Collaborate across teams to enhance productivity, quality, and cost-effectiveness while implementing Lean and Six Sigma me...
3 days ago
$100K - $120K *
Transform the development of cutting-edge mechanical systems by leading design, validation, and improvement initiatives. Foster collaboration across teams to deliver innovative solutions for commercia...
Reposted 2 weeks ago
$100K - $120K *
Take ownership of complex mechanical design projects from concept to production. Collaborate with cross-functional teams, mentor junior engineers, and drive innovation for advanced mechanical systems...
Reposted 2 weeks ago
$80K - $95K *
Drive compliance and enhance EHS awareness by implementing policies, conducting audits, and collaborating with stakeholders to ensure adherence to regulations and promote a safe organizational culture...
Today
Project Engineer (Defense, New Product)
$78K - $115K *
Drive the design and development of innovative vacuum and heat exchanger systems for naval applications, overseeing projects from concept through manufacture while collaborating with diverse stakehold...
Reposted 1 week ago
Project Engineer (Defense, New Product)
$78K - $115K *
Engage with cross-functional teams to develop and design innovative vacuum and heat exchanger equipment for naval applications, managing projects from conception through manufacturing while ensuring t...
Reposted 1 week ago
Mechanical Engineer - Mission Critical
$110K - $130K *
Lead high-performance mechanical engineering solutions for complex projects. Drive technical excellence, mentor teams, and ensure quality across interdisciplinary designs while influencing practice-wi...
2 weeks ago
$75K - $124K *
Transform your structural engineering career by collaborating with a dynamic team to design and evaluate diverse structures. Engage in field assessments, mentor junior engineers, and contribute to tec...
Yesterday
What does a Director of Customer Care do?
A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.
What qualifications are commonly required for Director, Customer Care jobs?
Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.
What skills are important for a Director of Customer Care?
Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.
What industries hire Directors of Customer Care?
Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.
What salary can I expect in a Director, Customer Care role?
Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.
Where can I find Director, Customer Care jobs paying $100,000 or more?
Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.