Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.
Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.
Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.
Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.
Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.
$80K - $95K *
Empower quality excellence by leading supplier development initiatives, resolving production issues, and ensuring compliance with ISO standards. Collaborate with cross-functional teams to enhance prod...
2 weeks ago
$80K - $95K *
Champion quality initiatives by leading supplier development efforts, resolving production issues, and ensuring compliance with quality standards. Collaborate with cross-functional teams to enhance pr...
2 weeks ago
$80K - $95K *
Transform the development of innovative pump consumables through research and design. Lead cross-functional teams to ensure high-quality, reliable products from concept to launch, addressing technical...
Reposted 3 weeks ago
$100K - $120K *
Drive your career forward as a Senior Structural Engineer, contributing to innovative designs and quality assurance for complex projects in heavy industry. Collaborate with multidisciplinary teams to...
1 week ago
$100K - $120K *
Drive innovative structural design solutions for utility projects, ensuring quality and compliance. Collaborate with multidisciplinary teams while mentoring junior engineers in a fast-paced environmen...
1 week ago
$70K - $110K *
Optimize project execution and mechanical design to enhance production efficiency. Lead capital projects, ensure safety compliance, and mentor team members while driving continuous improvement in a dy...
3 weeks ago
Quality Metallurgical Engineer
$88K - $105K *
Join a dynamic team to enhance quality and metallurgical processes across operations. Collaborate with cross-functional teams to drive continuous improvement and operational excellence in manufacturin...
Yesterday
Senior Mechanical Engineer (Seller/Doer)
$160K - $185K *
Transform the future of mechanical engineering by leading MEP practice expansion, managing client relationships, and delivering innovative building systems solutions for complex infrastructure project...
2 weeks ago
Senior Mechanical Engineer (Seller/Doer)
$160K - $185K *
Advance your career by leading mechanical engineering for complex infrastructure projects. Drive client development and practice expansion while collaborating with multidisciplinary teams to deliver i...
2 weeks ago
Staff Engineering Specialist - Construction
$127K - $182K *
Elevate your career by leveraging your engineering expertise to enhance resilience in complex industrial facilities. Collaborate across diverse sectors, develop standards, and mentor teams to drive in...
Today
$80K - $95K *
Unlock potential by providing crucial safety and environmental expertise for renewable energy construction projects. Ensure compliance, manage risks, and support teams to uphold high safety standards...
Reposted 2 weeks ago
Product Engineer- Engine System Cooling
$80K - $95K *
Lead the design and development of automotive cooling components, ensuring optimal performance and manufacturability. Collaborate with cross-functional teams to validate and launch innovative solution...
1 week ago
$97K - $115K *
Lead diverse civil engineering projects, ensuring compliance and collaboration while managing design, budgeting, and stakeholder communication in a dynamic team environment...
1 week ago
$110K - $130K *
Shape the future of semiconductor technology by developing advanced processes and enhancing equipment compatibility. Collaborate with diverse teams to drive innovation and improve production efficienc...
Today
$86K - $192K *
Lead the charge in advancing semiconductor processes by developing innovative formulations, enhancing manufacturing techniques, and collaborating with diverse teams to drive next-gen product success a...
3 days ago
Structural Assessment Group Manager
$95K - $115K *
Oversee and lead structural inspections to ensure public safety, balancing fieldwork and report preparation. Collaborate with teams and clients to deliver high-quality assessments of bridges and relat...
1 week ago
$110K - $130K *
Join our team to lead complex structural engineering projects, mentor junior staff, and collaborate with multidisciplinary teams, ensuring high standards of quality and safety throughout the project l...
3 days ago
$110K - $130K *
Accelerate progress at municipal utility districts by leading engineering services, managing multidisciplinary teams, and providing strategic guidance on infrastructure projects while ensuring complia...
1 week ago
$73K - $159K *
Join a team that's fueling innovation in semiconductor automation. As a Mechanical Engineer, you'll design and evaluate Robotics systems, collaborating cross-functionally to deliver impactful solution...
Reposted 3 weeks ago
$80K - $95K *
Join us to lead bridge design and inspection projects, mentor junior engineers, and manage complex engineering tasks. Bring your experience and passion for innovative solutions, while growing your car...
4 weeks ago
$88K - $105K *
Champion the design and inspection of bridge projects, lead mentoring efforts, and manage complex processes to ensure compliance with PennDOT standards while fostering career growth for structural sta...
4 weeks ago
$85K - $100K *
Engage your expertise to lead bridge projects, mentoring junior engineers while ensuring compliance with PennDOT/ PTC standards. Join a collaborative environment that fosters career growth through com...
4 weeks ago
$100K - $120K *
Join a team that's dedicated to delivering top-tier electrical designs for industrial facilities. Drive innovation in power distribution systems, ensuring quality and efficiency while collaborating di...
4 weeks ago
$98K - $163K *
Unlock potential by driving advanced chemical engineering solutions in nuclear technology. Collaborate across teams to ensure safety and compliance while supporting complex systems and processes, meet...
3 weeks ago
$100K - $120K *
Join a team that's driving innovation in electrical design and ensuring quality project delivery. Collaborate with clients on advanced power systems and lead project teams to optimize performance in i...
4 weeks ago
What does a Director of Customer Care do?
A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.
What qualifications are commonly required for Director, Customer Care jobs?
Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.
What skills are important for a Director of Customer Care?
Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.
What industries hire Directors of Customer Care?
Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.
What salary can I expect in a Director, Customer Care role?
Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.
Where can I find Director, Customer Care jobs paying $100,000 or more?
Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.