Director, Customer Care Jobs

Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.

What Does a Director of Customer Care Do?

Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.

Common Qualifications and Skills

Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.

Career Opportunities and Impact

Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.

Find Director, Customer Care Jobs on Ladders

Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.

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$95K - $115K *

Transform manufacturing processes by applying your engineering expertise to develop innovative solutions, enhance workflows, and collaborate across teams. Drive implementation of new capabilities to p...

1 month ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$110K - $120K *

Shape the future of air traffic control tower construction by managing project documentation, schedules, and subcontractor coordination. Collaborate with senior team members to ensure timely procureme...

Today

  •   Less than 5 years exp.  •   Real Estate & Construction

$65K - $100K *

Join a team focused on project management and construction supervision. Oversee document control, scheduling, and cost management to ensure client satisfaction throughout the construction process, fro...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$78K - $130K *

Unlock potential by designing high-precision mechanical systems for diverse applications. Collaborate with a multidisciplinary team throughout the project lifecycle, from concept to integration, ensur...

4 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$80K - $95K *

Elevate your engineering career by developing innovative solutions for bolting and joint integrity projects. Collaborate with cross-functional teams to ensure safe, cost-effective designs that meet cu...

3 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$62K - $116K *

Transform quality assurance processes by collaborating with cross-functional teams to ensure high-performance products meet customer expectations and compliance standards, while driving continuous imp...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$170K - $215K *

Transform materials innovation by leading advanced research in thermal energy storage. Drive cross-disciplinary solutions and develop cutting-edge materials strategies to enhance renewable energy appl...

3 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$74K - $102K *

Drive your career with an Applications Engineer role, collaborating with customers to design innovative solutions, perform structural calculations, and contribute to new product development while ensu...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Lead the mechanical architecture of advanced jet engine systems, guiding design from prototype to flight qualification. Drive technical decisions, mentor engineers, and ensure high standards in a fast...

3 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$83K *

Optimize field installation activities by verifying layouts, tracking progress, and resolving issues. Collaborate with teams to ensure timely material procurement and maintain accurate documentation f...

1 week ago

  •   Less than 5 years exp.  •   Energy & Utilities

$93K *

Join a team that's driving field installation success by ensuring accurate layouts, resolving issues, and maintaining documentation. Collaborate with supervisors to enhance project quality and efficie...

2 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$110K - $180K *

Innovate mechanical designs for advanced fusion systems, leading development and analysis of components. Collaborate with teams to ensure manufacturability and performance, while mentoring junior engi...

2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$100K - $160K *

Take ownership of hardware design, optimizing for performance and manufacturability. Collaborate with cross-functional teams to drive projects from concept to production, ensuring high-quality enginee...

Today

  •   Less than 5 years exp.  •   Aerospace & Defense

$92K - $110K *

Lead innovative HVAC projects, collaborating with clients and teams to design efficient mechanical systems for diverse building types across Alaska and the Pacific Northwest. Mentor junior engineers a...

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$109K - $164K *

Elevate your career by optimizing operations as a Process Engineer. Collaborate with cross-functional teams to enhance product quality, streamline processes, and drive cost improvements while ensuring...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Shape the future of geotechnical engineering by leading investigations, analyses, and project execution. Collaborate with diverse teams to deliver innovative solutions while ensuring compliance and fo...

1 week ago

  •   8 - 10 years exp.  •   Technical Services

$95K - $115K *

Lead geotechnical investigations and analyses, ensuring project success through collaboration with clients and teams. Utilize expertise to deliver tailored solutions across diverse projects, from conc...

1 week ago

  •   8 - 10 years exp.  •   Technical Services

$120K - $145K *

Contribute to innovative design solutions for medium- and low-voltage systems, ensuring quality and compliance in electrical engineering projects within aerospace applications as a Principal Engineer...

4 weeks ago

  •   11 - 15 years exp.  •   Real Estate & Construction

$151K - $218K *

Unlock potential by driving innovative CFD solutions for next-gen products. Collaborate with cross-functional teams to enhance model accuracy and performance in a fast-paced environment, guiding proje...

3 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$88K - $105K *

Elevate your career as a global process specialist in laser welding technology, driving innovation and deployment across manufacturing sites while ensuring quality and efficiency in high-speed connect...

3 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$127K - $150K *

Drive the design and operation of advanced mechanical systems for cutting-edge energy technology. Collaborate across teams to innovate and enhance high-performance hardware, contributing to the future...

3 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$105K - $140K *

Design and develop innovative ground systems for next-gen defense platforms. Collaborate with multidisciplinary teams to create reliable, efficient solutions while optimizing for safety, cost, and per...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$86K - $198K *

Champion the design and development of advanced DoD munition systems. Lead complex mechanical engineering projects, ensuring integration and technical excellence while mentoring teams and driving inno...

6 days ago

  •   8 - 10 years exp.  •   Business Services

$100K - $120K *

Transform G3600 reconditioning as a Mechanical Engineer IV, leading failure analysis, R&D, and mentoring engineers. Collaborate across teams to enhance procedures and drive reliability improvements ba...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Engineer and optimize welding processes across complex assemblies, ensuring quality and efficiency. Collaborate with technicians, lead training, and drive continuous improvement initiatives while supp...

2 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.

  • What qualifications are commonly required for Director, Customer Care jobs?question toggle

    Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.

  • What skills are important for a Director of Customer Care?question toggle

    Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.

  • What industries hire Directors of Customer Care?question toggle

    Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.

  • What salary can I expect in a Director, Customer Care role?question toggle

    Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.

  • Where can I find Director, Customer Care jobs paying $100,000 or more?question toggle

    Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.