Director, Customer Care Jobs

Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.

What Does a Director of Customer Care Do?

Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.

Common Qualifications and Skills

Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.

Career Opportunities and Impact

Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.

Find Director, Customer Care Jobs on Ladders

Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.

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$88K - $105K *

Deliver impactful project management by overseeing engineering initiatives, ensuring timely completion within scope and budget while interfacing with clients and stakeholders. Foster a culture of safe...

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$85K - $130K *

Join a team that's leading engineering projects from concept to execution, coordinating design and evaluation processes while fostering client relations and ensuring code compliance through detailed o...

Reposted yesterday

  •   5 - 7 years exp.  •   Real Estate & Construction

$88K - $105K *

Engage in hands-on mechanical engineering to deploy innovative systems in maritime environments. Collaborate with cross-functional teams to integrate and troubleshoot mechanical payloads, ensuring ope...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Accelerate progress at the intersection of engineering and maritime operations, integrating mechanical systems into autonomous vessels. Collaborate with cross-functional teams to troubleshoot and enha...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Analyze materials and provide technical expertise to support R&D, product development, and quality improvement. Collaborate with cross-functional teams to investigate performance issues and drive data...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Lead mechanical engineering efforts on major projects, coordinating complex design phases and ensuring compliance with industry standards. Utilize broad expertise to tackle challenges and innovate sol...

Yesterday

  •   Less than 5 years exp.  •   Energy & Utilities

$80K - $95K *

Unlock potential by joining a dynamic team to design and develop innovative mechanical systems for aviation and ground platforms, ensuring efficient and cost-effective solutions while collaborating ac...

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$93K - $129K *

Contribute to the efficiency and safety of production by designing and enhancing processes, leveraging Lean methodologies, and improving documentation to optimize performance in a high-stakes manufact...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$120K - $135K *

Join a team that's dedicated to engineering innovation, overseeing complex projects in the design and development of custom equipment for handling hazardous materials, while ensuring quality and compl...

Reposted 2 days ago

  •   8 - 10 years exp.  •   Technical Services

$95K - $115K *

Elevate your career by leading project execution while ensuring client satisfaction, profitability, and team development in a dynamic environment that fosters growth and innovation...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$95K - $115K *

Accelerate progress at the intersection of project management and business development by supervising and guiding department operations, ensuring quality, safety, and profitability in delivering excep...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$95K - $115K *

Lead the charge in developing innovative analytical instruments, collaborating with cross-functional teams to ensure product feasibility, manufacturability, and compliance. Drive projects from concept...

Today

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$100K - $120K *

Shape the future of manufacturing by managing diverse capital projects, driving improvements in productivity and reliability while collaborating with cross-functional teams to ensure successful projec...

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$105K - $155K *

Shape project success by leading engineering efforts, managing budgets, and ensuring compliance with industry standards. Collaborate with teams to deliver high-quality results on time and within scope...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$134K - $201K *

Champion innovative mechanical design solutions for complex energy and infrastructure projects. Lead multidisciplinary teams, ensuring high-quality execution and compliance while mentoring junior engi...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$120K - $181K *

Lead the charge in designing and delivering complex mechanical systems for energy and infrastructure projects, ensuring high-quality, code-compliant solutions while mentoring junior engineers and mana...

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$134K - $201K *

Lead multidisciplinary design efforts for complex mechanical systems in energy and infrastructure projects. Ensure code compliance and mentor junior engineers, while managing project execution and res...

4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$95K - $115K *

Contribute to large-scale projects by leading steel procurement logistics, ensuring timely delivery and quality verification. Collaborate with project teams to resolve issues and mentor junior enginee...

3 days ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$110K - $130K *

The Chemical Engineer will lead the scale-up of energetic material synthesis from laboratory to production scale, focusing on developing safe and efficient manufacturing processes. This role involves...

Reposted today

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$80K - $95K *

Develop and enhance custom manufacturing equipment and automation systems. Lead projects from concept to commissioning, ensuring reliability, safety, and cost-effectiveness while collaborating with cr...

2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$110K - $130K *

Join a dynamic team to lead electrical engineering efforts in recycling operations. Design, implement, and maintain systems while ensuring safety and compliance. Mentor junior staff and drive continuo...

Toronto, ONIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Collaborate with cross-functional teams to design and develop innovative test fixtures for thermal control and energy conversion products, ensuring efficient transition from prototype to production wh...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Accelerate the development of educational facilities by applying advanced civil engineering expertise. Collaborate with diverse stakeholders to ensure successful project delivery, while enforcing stan...

4 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$100K - $160K *

Join a team that's dedicated to designing innovative mechanical systems for building projects. Leverage your expertise to ensure code compliance and efficiency while mentoring junior staff and collabo...

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$100K - $160K *

Drive innovative mechanical system designs for building projects, ensuring compliance and efficiency. Collaborate with multidisciplinary teams while mentoring junior staff to deliver high-quality engi...

1 week ago

  •   Less than 5 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.

  • What qualifications are commonly required for Director, Customer Care jobs?question toggle

    Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.

  • What skills are important for a Director of Customer Care?question toggle

    Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.

  • What industries hire Directors of Customer Care?question toggle

    Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.

  • What salary can I expect in a Director, Customer Care role?question toggle

    Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.

  • Where can I find Director, Customer Care jobs paying $100,000 or more?question toggle

    Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.