Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.
Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.
Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.
Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.
Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.
Mechanical Engineer (Starshield)
$100K - $160K *
Join a dynamic team to design and develop cutting-edge mechanical systems for advanced satellites, driving innovation from concept to production while ensuring compliance and performance in high-stake...
4 days ago
$80K - $95K *
Engage in product leadership as an axle engineer, driving design innovation and quality enhancements. Collaborate with global teams to ensure manufacturability, support customer needs, and mentor juni...
Reposted 4 days ago
$88K - $105K *
Manage and execute engineering projects, providing expert analysis, design, and compliance review while ensuring effective communication with clients and project teams across diverse sectors for optim...
4 weeks ago
$80K - $95K *
Help us deliver innovative engineering solutions across diverse projects. You'll lead investigations, perform analyses, and ensure compliance while collaborating with clients and teams to drive projec...
2 weeks ago
$80K - $95K *
Advance your career by providing vital engineering and consulting services across diverse projects. Engage in field investigations, engineering analyses, and client collaboration to ensure project suc...
3 weeks ago
$75K - $90K *
Join a team that's redefining geotechnical engineering through innovative consulting services. Engage in diverse projects, lead investigations, and drive analytical solutions while collaborating with...
3 weeks ago
$80K - $95K *
Shape the future of geotechnical engineering by providing expert consulting and project management across diverse sectors. Collaborate with a team to deliver high-quality analysis, design, and impleme...
3 weeks ago
$75K - $90K *
Help us shape the future of engineering solutions by delivering expert consulting and analysis in diverse projects, ensuring quality and compliance while enhancing your expertise through hands-on coll...
4 weeks ago
$95K - $115K *
Transform life support systems for future space missions by simulating critical processes, evaluating advanced technologies, and ensuring optimal performance of environmental controls for NASA's innov...
Reposted 3 days ago
$120K - $155K *
Elevate your career by leading complex mechanical systems projects across diverse sectors. Oversee project execution, mentor engineers, and drive innovative solutions while collaborating with multidis...
1 week ago
$80K - $105K *
Engineer innovative mechanical solutions by designing custom conveyor systems from concept to installation. Collaborate with cross-functional teams to ensure project success while adhering to industry...
3 weeks ago
Staff Mechanical Engineer, Sustainment
$114K - $165K *
Shape the future of energy by enhancing product reliability and performance. Collaborate across teams to drive design improvements and cost reductions while managing multiple engineering projects in a...
3 days ago
$92K - $110K *
Lead the charge in mechanical engineering for large capital projects, managing scope from development to commissioning. Collaborate with cross-functional teams to ensure project success while driving...
2 weeks ago
Senior Engineer, Manufacturing Engineer
$90K - $120K *
Join a dynamic engineering team to enhance manufacturing processes, drive continuous improvement, and ensure product quality. Utilize your expertise to troubleshoot and optimize operations, fostering...
3 weeks ago
$101K - $152K *
Lead the charge in ensuring product excellence by overseeing quality assurance processes, conducting audits, and collaborating with cross-functional teams to enhance product quality and exceed custome...
Today
$141K - $176K *
Drive your career with a leading aerospace engineering team, providing technical and organizational leadership in advanced composite manufacturing. Collaborate with senior leaders to enhance engineeri...
2 weeks ago
$108K - $130K *
Lead the charge in the design and development of mechanical solutions for semiconductor manufacturing, ensuring high performance and reliability while collaborating across teams to meet customer needs...
Reposted 3 weeks ago
$110K - $130K *
Innovate mechanical and electro-mechanical systems, overseeing design, validation, and performance testing while collaborating with teams for product enhancements and feasibility studies...
Reposted 3 weeks ago
$110K - $130K *
Reimagine mechanical design with hands-on engineering and cross-functional collaboration. Drive next-gen semiconductor solutions by leading innovative product development, from feasibility studies to...
Reposted 3 weeks ago
$80K - $95K *
Elevate manufacturing processes by developing controls and reducing variability. Engage in audits, data analysis, and continuous improvement initiatives to enhance efficiency and yield in a dynamic en...
2 weeks ago
$75K - $119K *
Transform product design at a leading engineering firm, driving innovative fastening solutions from concept to production. Collaborate with customers and teams to ensure quality and manufacturability...
Reposted 4 days ago
$75K - $119K *
Drive innovation by designing specialized fasteners from concept to production, collaborating closely with customers and internal teams to ensure successful product delivery and quality assurance thro...
Reposted 2 weeks ago
Staff Product Development Engineer - Industrials
$124K - $171K *
Join a dynamic team as a key contributor in driving innovative product development, overseeing projects from concept to production while collaborating across functional areas to ensure high-quality ou...
Reposted 4 weeks ago
Senior Engineer, Manufacturing Engineering
$110K - $135K *
Transform your career by leading equipment engineering projects in a dynamic manufacturing environment. Collaborate with cross-functional teams to enhance production capabilities and drive innovation...
1 week ago
$120K - $145K *
Partner with us to lead technical services projects in mineral processing, leveraging your extensive experience and analytical skills to drive innovation and optimize operations while collaborating wi...
1 week ago
What does a Director of Customer Care do?
A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.
What qualifications are commonly required for Director, Customer Care jobs?
Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.
What skills are important for a Director of Customer Care?
Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.
What industries hire Directors of Customer Care?
Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.
What salary can I expect in a Director, Customer Care role?
Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.
Where can I find Director, Customer Care jobs paying $100,000 or more?
Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.