Director, Customer Analytics Jobs

Explore Director, Customer Analytics jobs on Ladders, where professionals can find vetted opportunities with salaries of $100,000 or more. These leaders turn customer, product, and market data into insights that help organizations improve experiences, strengthen retention, and drive growth.

What Does a Director of Customer Analytics Do?

A Director of Customer Analytics leads teams and programs that analyze customer behavior across the customer lifecycle. Common responsibilities include setting analytics strategy, developing measurement frameworks, overseeing segmentation and customer lifetime value analysis, and translating findings into recommendations for marketing, product, sales, and service leaders. The role often partners across departments to ensure insights inform business decisions.

Skills and Qualifications

Employers commonly seek experienced analytics leaders with strengths in statistical analysis, data storytelling, experimentation, forecasting, and team management. Familiarity with SQL, business intelligence platforms, customer data platforms, CRM systems, and analytics tools can be valuable. Successful candidates combine technical judgment with clear communication and the ability to connect analysis to measurable outcomes.

Career Opportunities and Compensation

Director-level customer analytics roles are available across industries such as technology, financial services, retail, healthcare, and media. Compensation varies by employer, location, scope, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, helping qualified candidates discover senior analytics opportunities aligned with their expertise.

Find Director, Customer Analytics Jobs on Ladders

Browse current openings and compare role requirements, industry focus, and leadership responsibilities. Use Ladders to find Director, Customer Analytics positions where you can shape data strategy and help organizations build stronger customer relationships.

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$110K - $138K *

Unlock potential by analyzing retail data, driving strategic insights, and enhancing decision-making processes across product and market strategies. Collaborate with teams to communicate findings effe...

Reposted 2 days ago

  •   5 - 7 years exp.  •   Media

$135K - $160K *

Drive data-driven insights to enhance revenue growth, customer retention, and pricing strategies. Partner with cross-functional teams to evaluate performance, uncover trends, and develop actionable re...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Elevate UPP's data landscape by spearheading enterprise data strategies and governance. Lead a dynamic team, ensuring data integrity and accessibility while fostering innovation through cloud capabili...

Toronto, ONIn-Person

4 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$116K - $143K *

Champion data-driven strategies while partnering cross-functionally to enhance Revenue Growth Management capabilities. This role supports project initiatives, develops analytical tools, and drives ins...

Reposted 4 days ago

  •   5 - 7 years exp.  •   Food & Beverages

$110K - $130K *

Unlock your potential by leading Sales Analytics initiatives, driving insights and improvements for a Business Unit. Collaborate with stakeholders to enhance productivity through data-driven strategie...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$102K - $153K *

Transform the future of analytics by leading a high-performing team to modernize data solutions, enhance reporting standards, and drive strategic initiatives that influence key business decisions acro...

Reposted 2 days ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $150K *

Pioneer onboarding excellence by redefining customer experiences through strategy, automation, and cross-vertical collaboration, ensuring swift adoption and retention. Drive measurable outcomes while...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$120K - $150K *

Champion customer success by leading a unified onboarding strategy across multiple verticals, enhancing product adoption and retention through innovative AI and automation solutions. Drive measurable...

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$110K - $130K *

Drive insights through web analytics, enhancing digital performance and optimizing customer journeys. Collaborate with cross-functional teams to analyze data, communicate findings, and implement strat...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$220K - $240K *

Transform customer operations by leading a team to enhance renewal processes, optimize workflows, and implement AI-driven solutions. Collaborate cross-functionally to build infrastructure that capture...

Tennessee, USRemote

Today

  •   11 - 15 years exp.  •   Consumer Technology

$120K - $145K *

Unlock potential by leading strategic partnerships and driving growth initiatives. Collaborate cross-functionally to enhance business opportunities and ensure partner success through data-driven insig...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Finance & Insurance

$73K - $101K *

Accelerate progress at a dynamic firm by leveraging your analytical skills to drive strategic marketing insights and optimize client engagement across diverse industries. Collaborate with talented tea...

1 week ago

  •   Less than 5 years exp.  •   Media

$110K - $140K *

Join us in driving strategic insights through advanced analytics. You'll lead a team, develop client relationships, and enhance marketing strategies by translating data into actionable narratives that...

5 days ago

  •   5 - 7 years exp.  •   Media

$120K - $160K *

Transform data into actionable insights as you lead analytics for customer acquisition, driving strategic decisions that enhance marketing performance across diverse channels and teams...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$120K - $140K *

Lead the charge in healthcare analytics, driving client success through data-driven insights and strategic recommendations. Collaborate across teams to optimize campaigns and enhance audience engageme...

Reposted 5 days ago

  •   5 - 7 years exp.  •   Media

$70K - $125K *

Empower clients by delivering actionable insights through advanced analytics, collaborating with cross-functional teams to enhance strategic initiatives and drive business outcomes while mentoring jun...

5 days ago

  •   5 - 7 years exp.  •   Media

$70K - $125K *

Elevate client success by leveraging data analytics to drive actionable insights, enhance strategic initiatives, and foster collaboration across teams. Lead and mentor analysts while optimizing proces...

5 days ago

  •   5 - 7 years exp.  •   Media

$70K - $135K *

Join a team that's driving data insights to optimize marketing strategies. As an Associate Director, you'll manage reporting and analysis across campaigns, collaborating with teams to enhance decision...

5 days ago

  •   5 - 7 years exp.  •   Media

$90K - $130K *

Elevate client success by leading analytics initiatives that drive actionable insights, mentor teams, and enhance strategic decision-making through data-driven solutions and innovative marketing progr...

5 days ago

  •   5 - 7 years exp.  •   Media

$250K - $280K *

Lead the charge in transforming data into impactful business narratives. Collaborate with C-suite executives and stakeholders to drive strategic decisions, ensuring alignment between data insights and...

2 days ago

  •   Less than 5 years exp.  •   Business Services

$130K - $165K *

Innovate data-driven strategies to enhance analytics capabilities and drive business insights. Collaborate across teams to leverage data science techniques, ensuring impactful decision-making and fost...

5 days ago

  •   Less than 5 years exp.  •   Media

$170K - $205K *

Drive impactful data strategies as you lead analytics for our omnichannel growth. Collaborate with executives to shape decisions, optimize marketing investments, and enhance customer insights across D...

Yesterday

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$135K - $160K *

Shape market research strategies by collaborating with marketers to uncover customer insights, leveraging AI tools for enhanced analysis and synthesis, and driving actionable recommendations that infl...

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$109K - $134K *

Champion data-driven decisions by leading analytics initiatives that enhance operational performance and customer experience. Collaborate across teams to translate complex data into actionable insight...

Calgary, ABIn-Person

Today

  •   Less than 5 years exp.  •   Finance & Insurance

$109K - $134K *

Transform data into actionable insights by leading analytics initiatives, fostering collaboration across teams, and driving strategic decision-making to enhance operational performance and customer ex...

Toronto, ONIn-Person

Today

  •   Less than 5 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Analytics do?question toggle

    A Director of Customer Analytics leads analysis of customer data and turns findings into recommendations that support decisions in areas such as marketing, product, sales, and customer service. The role may include managing analytics teams, setting measurement strategy, and evaluating customer behavior and business outcomes.

  • What qualifications are common for Director, Customer Analytics jobs?question toggle

    Employers often look for substantial experience in analytics or data science, leadership experience, strong communication and data storytelling skills, and the ability to connect analytical work to business strategy. Technical requirements vary but may include SQL, BI platforms, CRM systems, and customer data tools.

  • Which industries hire Directors of Customer Analytics?question toggle

    Organizations in technology, financial services, retail, healthcare, media, and many other sectors hire customer analytics leaders to understand customer needs, improve experiences, and inform growth strategies.

  • How much do Director, Customer Analytics jobs pay?question toggle

    Pay depends on factors such as location, industry, employer, experience, and role scope. Ladders lists vetted professional jobs paying $100,000 or more, including eligible Director, Customer Analytics opportunities.

  • Where can I find Director, Customer Analytics jobs?question toggle

    You can browse Director, Customer Analytics openings on Ladders and review opportunities by employer, industry, and role requirements.