Director, Customer Analytics Jobs

Explore Director, Customer Analytics jobs on Ladders, where professionals can find vetted opportunities with salaries of $100,000 or more. These leaders turn customer, product, and market data into insights that help organizations improve experiences, strengthen retention, and drive growth.

What Does a Director of Customer Analytics Do?

A Director of Customer Analytics leads teams and programs that analyze customer behavior across the customer lifecycle. Common responsibilities include setting analytics strategy, developing measurement frameworks, overseeing segmentation and customer lifetime value analysis, and translating findings into recommendations for marketing, product, sales, and service leaders. The role often partners across departments to ensure insights inform business decisions.

Skills and Qualifications

Employers commonly seek experienced analytics leaders with strengths in statistical analysis, data storytelling, experimentation, forecasting, and team management. Familiarity with SQL, business intelligence platforms, customer data platforms, CRM systems, and analytics tools can be valuable. Successful candidates combine technical judgment with clear communication and the ability to connect analysis to measurable outcomes.

Career Opportunities and Compensation

Director-level customer analytics roles are available across industries such as technology, financial services, retail, healthcare, and media. Compensation varies by employer, location, scope, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, helping qualified candidates discover senior analytics opportunities aligned with their expertise.

Find Director, Customer Analytics Jobs on Ladders

Browse current openings and compare role requirements, industry focus, and leadership responsibilities. Use Ladders to find Director, Customer Analytics positions where you can shape data strategy and help organizations build stronger customer relationships.

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$221K - $426K *

Elevate customer success by leading a high-performing team to drive enterprise growth, retention, and adoption of AI solutions. Engage with C-suite executives to foster strategic partnerships and deli...

1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$130K - $150K *

Innovate commercial analytics strategies to drive demand planning and customer value insights. Lead projects that enhance scalability and support growth, utilizing advanced analytics to inform decisio...

3 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$110K - $130K *

Shape the future of data engineering by enhancing our data platform. Lead the development of robust data pipelines, and collaborate with cross-functional teams to deliver actionable insights, driving...

Reposted 2 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$150K - $180K *

Drive the future of commercial technology and data engineering by leading a multidisciplinary team to deliver scalable solutions that enhance analytics, digital engagement, and operational efficiency...

3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$180K - $220K *

Join a team that's redefining product marketing strategy, driving enterprise growth through innovative go-to-market plans, and leading cross-functional initiatives to translate complex capabilities in...

1 week ago

  •   11 - 15 years exp.  •   Business Services

$175K - $210K *

Shape enterprise-level product marketing strategies, aligning customer needs with business goals. Lead cross-functional teams to drive market insights, product positioning, and successful launches, en...

1 week ago

  •   11 - 15 years exp.  •   Business Services

$175K - $210K *

Optimize enterprise-level product marketing strategies, aligning customer needs with business goals. Lead cross-functional teams to drive measurable outcomes, enhance market positioning, and translate...

1 week ago

  •   11 - 15 years exp.  •   Business Services

$175K - $210K *

Elevate your career by shaping enterprise-level product marketing strategies, leading cross-functional teams, and driving measurable business outcomes through innovative go-to-market plans and custome...

1 week ago

  •   11 - 15 years exp.  •   Business Services

$175K - $210K *

Lead the charge in shaping enterprise-level product marketing strategy, aligning customer needs with business priorities. Drive measurable outcomes through collaboration, strategic insights, and effec...

1 week ago

  •   11 - 15 years exp.  •   Business Services

$175K - $210K *

Unlock potential by leading product marketing strategy for enterprise solutions. Collaborate with cross-functional teams to drive market success, enhance customer engagement, and translate complex cap...

1 week ago

  •   11 - 15 years exp.  •   Business Services

$175K - $210K *

Lead transformative product marketing strategies that drive enterprise growth, aligning customer insights with business priorities. Develop high-performing teams and scalable processes to enhance mark...

1 week ago

  •   11 - 15 years exp.  •   Business Services

$120K - $145K *

Grow your career with a dynamic role leading client services in retail. Drive client satisfaction, revenue, and organic growth while navigating complex loyalty programs and fostering strong partnershi...

Yesterday

  •   8 - 10 years exp.  •   Business Services

$180K - $200K *

Lead the global Customer Success Manager organization, driving retention and expansion strategies for enterprise clients. Build a scalable CSM function that fosters executive relationships and enhance...

Today

  •   8 - 10 years exp.  •   Information Technology

$120K - $150K *

Join a team that's shaping the future of consulting in P&C insurance. Lead client engagements, ensure quality standards, and foster long-term relationships while driving business growth and mentoring...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$120K - $145K *

Transform claims operations by leading a multi-state team to enhance quality, efficiency, and customer satisfaction while ensuring compliance and financial performance in a dynamic environment...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$150K - $180K *

Lead the charge in overseeing strategic AI initiatives, ensuring effective execution, governance, and stakeholder collaboration across a global portfolio of AI programs and vendor relationships...

Cambridge, MARemote

Reposted yesterday

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$195K - $245K *

Champion AI strategy and implementation in healthcare, leading a team to deliver measurable value. Drive business development, client engagement, and practice growth while shaping innovative solutions...

Chicago, ILRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$207K - $311K *

Lead the charge in optimizing global GTM planning and compensation strategies, driving performance and growth. Collaborate across teams to enhance capacity, territory design, and incentive structures...

Calgary, ABIn-Person

4 weeks ago

  •   8 - 10 years exp.  •   Legal & Accounting

$207K - $311K *

Accelerate strategic GTM planning and compensation functions for global growth. Collaborate with cross-functional teams to drive revenue predictability and enhance operational efficiency through data...

Toronto, ONIn-Person

4 weeks ago

  •   8 - 10 years exp.  •   Legal & Accounting

$207K - $311K *

Shape the future of our global GTM strategy by leading capacity planning, territory design, and incentive structures, driving growth and operational excellence across Sales and Customer Success framew...

RemoteRemote

4 weeks ago

  •   8 - 10 years exp.  •   Legal & Accounting

$92K - $136K *

Help us drive customer success by owning and optimizing digital engagement programs. You'll lead strategy, build automated journeys, and analyze performance to enhance customer experiences and ensure...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $225K *

Accelerate growth by leading healthcare insights teams, leveraging analytics to enhance client strategies and drive impactful research solutions in a dynamic, hybrid environment...

Reposted 5 days ago

  •   11 - 15 years exp.  •   Media

$110K - $225K *

Engage with healthcare clients to drive insights and strategies, leading teams in research and analytics. Foster relationships, identify growth opportunities, and deliver impactful solutions that alig...

Reposted 5 days ago

  •   11 - 15 years exp.  •   Media

$110K - $225K *

Drive impactful insights and strategic growth in healthcare consulting. Lead diverse teams, engage clients, and leverage advanced methodologies to enhance research and analytics, ensuring alignment wi...

Reposted 5 days ago

  •   11 - 15 years exp.  •   Media

$110K - $225K *

Join a team that's redefining healthcare insights by leading strategic research initiatives. Drive growth and innovation while managing diverse teams to deliver impactful analytics and foster strong c...

Reposted 5 days ago

  •   11 - 15 years exp.  •   Media

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Analytics do?question toggle

    A Director of Customer Analytics leads analysis of customer data and turns findings into recommendations that support decisions in areas such as marketing, product, sales, and customer service. The role may include managing analytics teams, setting measurement strategy, and evaluating customer behavior and business outcomes.

  • What qualifications are common for Director, Customer Analytics jobs?question toggle

    Employers often look for substantial experience in analytics or data science, leadership experience, strong communication and data storytelling skills, and the ability to connect analytical work to business strategy. Technical requirements vary but may include SQL, BI platforms, CRM systems, and customer data tools.

  • Which industries hire Directors of Customer Analytics?question toggle

    Organizations in technology, financial services, retail, healthcare, media, and many other sectors hire customer analytics leaders to understand customer needs, improve experiences, and inform growth strategies.

  • How much do Director, Customer Analytics jobs pay?question toggle

    Pay depends on factors such as location, industry, employer, experience, and role scope. Ladders lists vetted professional jobs paying $100,000 or more, including eligible Director, Customer Analytics opportunities.

  • Where can I find Director, Customer Analytics jobs?question toggle

    You can browse Director, Customer Analytics openings on Ladders and review opportunities by employer, industry, and role requirements.