Director, Customer Analytics Jobs

Explore Director, Customer Analytics jobs on Ladders, where professionals can find vetted opportunities with salaries of $100,000 or more. These leaders turn customer, product, and market data into insights that help organizations improve experiences, strengthen retention, and drive growth.

What Does a Director of Customer Analytics Do?

A Director of Customer Analytics leads teams and programs that analyze customer behavior across the customer lifecycle. Common responsibilities include setting analytics strategy, developing measurement frameworks, overseeing segmentation and customer lifetime value analysis, and translating findings into recommendations for marketing, product, sales, and service leaders. The role often partners across departments to ensure insights inform business decisions.

Skills and Qualifications

Employers commonly seek experienced analytics leaders with strengths in statistical analysis, data storytelling, experimentation, forecasting, and team management. Familiarity with SQL, business intelligence platforms, customer data platforms, CRM systems, and analytics tools can be valuable. Successful candidates combine technical judgment with clear communication and the ability to connect analysis to measurable outcomes.

Career Opportunities and Compensation

Director-level customer analytics roles are available across industries such as technology, financial services, retail, healthcare, and media. Compensation varies by employer, location, scope, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, helping qualified candidates discover senior analytics opportunities aligned with their expertise.

Find Director, Customer Analytics Jobs on Ladders

Browse current openings and compare role requirements, industry focus, and leadership responsibilities. Use Ladders to find Director, Customer Analytics positions where you can shape data strategy and help organizations build stronger customer relationships.

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$150K - $180K *

Join us in driving revenue growth within the Digital vertical by leveraging your analytical expertise and sales acumen. You'll own the full sales cycle, collaborating with cross-functional teams to de...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Drive operational excellence by leveraging analytics to optimize workforce strategy, enhance patient experiences, and support growth. Collaborate across teams to transform data into actionable insight...

6 days ago

  •   8 - 10 years exp.  •   Healthcare

$125K - $150K *

Join a dynamic team to drive operational excellence through data-driven strategies. Lead workforce planning, enhance performance metrics, and collaborate across functions to optimize patient services...

6 days ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $180K *

Unlock your potential as a strategic leader in operations analytics, driving workforce strategy and performance improvements across contact center and pharmacy operations. Collaborate with cross-funct...

6 days ago

  •   8 - 10 years exp.  •   Healthcare

$135K - $160K *

Transform data into actionable insights as you lead workforce strategy and analytics. Collaborate across teams to optimize operations, enhance patient experiences, and drive performance improvements i...

6 days ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $225K *

Unlock potential by leading strategic analytics initiatives that drive business outcomes. Collaborate closely with executive leadership to turn complex data into actionable insights, shaping decisions...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Media

$150K - $225K *

Unlock potential by leading analytics to transform complex data into clear business insights. Collaborate with executive leadership to influence strategy and decisions, automating analysis and focusin...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Media

$103K - $218K *

Transform complex data into actionable insights by leveraging your expertise in data science, machine learning, and visualization. Collaborate with cross-functional teams to drive data-driven decision...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $185K *

Lead the development of shopper analytics to drive growth and improve retail execution. Collaborate across teams to transform complex data into actionable insights, enhancing assortment, space plannin...

1 week ago

  •   5 - 7 years exp.  •   Food & Beverages

$120K - $145K *

Lead the charge in establishing a robust data governance framework while managing a dynamic analytics team. Drive enterprise reporting, ensure data quality, and foster collaboration across departments...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$150K - $200K *

Lead the charge in product analytics, driving data-driven decisions across teams. Own experimentation and deep-dive analyses, transforming insights into strategic recommendations that enhance user exp...

Yesterday

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $110K *

Take ownership of a dynamic analytics team, driving insights and ensuring high-quality deliverables while fostering collaboration and professional growth in a fast-paced environment...

1 week ago

  •   Less than 5 years exp.  •   Media

$120K - $130K *

Unlock potential by managing complex datasets to drive decisions across a fast-scaling energy planning function. Collaborate with cross-functional teams to ensure data integrity and operational effici...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$109K - $136K *

Elevate data-driven decision-making by leading a high-impact team of product analysts. Drive strategic insights, foster analytical rigor, and collaborate across departments to enhance product performa...

1 week ago

  •   5 - 7 years exp.  •   Media

$160K - $214K *

Unlock data-driven insights as a strategic leader in customer analytics, enhancing retention and revenue performance. Collaborate with cross-functional teams to drive accountability and optimize metri...

United StatesRemote

2 days ago

  •   8 - 10 years exp.  •   Information Technology

$201K - $251K *

Transform workforce intelligence by leading People Analytics, establishing data governance, and driving strategic decision-making in a high-growth environment. Collaborate across functions to enhance...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$160K - $200K *

Optimize your expertise to lead advanced analytics initiatives, driving insights from diverse media landscapes. Manage a high-performing team, translate complex data into actionable strategies, and fo...

4 weeks ago

  •   11 - 15 years exp.  •   Media

$152K - $283K *

Accelerate analytics governance and operations by leading initiatives that enhance decision-making processes, streamline reporting, and modernize workflows across teams, ensuring effective collaborati...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$94K - $150K *

Shape the future of analytics strategy by leading client transformation initiatives, assessing digital media and data strategies, and driving actionable recommendations that enhance customer experienc...

RemoteRemote

Reposted today

  •   5 - 7 years exp.  •   Media

$125K - $150K *

Lead strategic client partnerships, driving revenue growth and team performance. Build executive relationships and define long-term vision for account success while identifying expansion opportunities...

Toronto, ONIn-Person

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$109K - $155K *

Unlock potential by transforming complex retail datasets into actionable insights. Collaborate with Marketing and Customer Development to drive category growth, optimize pricing strategies, and enhanc...

Reposted today

  •   5 - 7 years exp.  •   Food & Beverages

$169K - $219K *

Lead the charge in managing a high-performing team to drive customer success, retention, and growth within a dedicated portfolio. Oversee strategic initiatives, operational excellence, and executive p...

Toronto, ONIn-Person

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $230K *

Drive insights and forecasting for Customer Service by analyzing demand patterns and customer interactions. Collaborate with teams to enhance operational efficiency and improve customer experience thr...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$167K - $205K *

Drive analytics excellence by leading a team of Analytics Business Partners, ensuring effective delivery of data solutions that align with business needs and priorities. Collaborate across functions t...

Yesterday

  •   8 - 10 years exp.  •   Healthcare

$100K - $140K *

Drive innovative media strategies for healthcare clients, leveraging audience insights and performance data. Collaborate with cross-functional teams to enhance planning processes and deliver impactful...

United StatesRemote

6 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Analytics do?question toggle

    A Director of Customer Analytics leads analysis of customer data and turns findings into recommendations that support decisions in areas such as marketing, product, sales, and customer service. The role may include managing analytics teams, setting measurement strategy, and evaluating customer behavior and business outcomes.

  • What qualifications are common for Director, Customer Analytics jobs?question toggle

    Employers often look for substantial experience in analytics or data science, leadership experience, strong communication and data storytelling skills, and the ability to connect analytical work to business strategy. Technical requirements vary but may include SQL, BI platforms, CRM systems, and customer data tools.

  • Which industries hire Directors of Customer Analytics?question toggle

    Organizations in technology, financial services, retail, healthcare, media, and many other sectors hire customer analytics leaders to understand customer needs, improve experiences, and inform growth strategies.

  • How much do Director, Customer Analytics jobs pay?question toggle

    Pay depends on factors such as location, industry, employer, experience, and role scope. Ladders lists vetted professional jobs paying $100,000 or more, including eligible Director, Customer Analytics opportunities.

  • Where can I find Director, Customer Analytics jobs?question toggle

    You can browse Director, Customer Analytics openings on Ladders and review opportunities by employer, industry, and role requirements.