Director, Customer Analytics Jobs

Explore Director, Customer Analytics jobs on Ladders, where professionals can find vetted opportunities with salaries of $100,000 or more. These leaders turn customer, product, and market data into insights that help organizations improve experiences, strengthen retention, and drive growth.

What Does a Director of Customer Analytics Do?

A Director of Customer Analytics leads teams and programs that analyze customer behavior across the customer lifecycle. Common responsibilities include setting analytics strategy, developing measurement frameworks, overseeing segmentation and customer lifetime value analysis, and translating findings into recommendations for marketing, product, sales, and service leaders. The role often partners across departments to ensure insights inform business decisions.

Skills and Qualifications

Employers commonly seek experienced analytics leaders with strengths in statistical analysis, data storytelling, experimentation, forecasting, and team management. Familiarity with SQL, business intelligence platforms, customer data platforms, CRM systems, and analytics tools can be valuable. Successful candidates combine technical judgment with clear communication and the ability to connect analysis to measurable outcomes.

Career Opportunities and Compensation

Director-level customer analytics roles are available across industries such as technology, financial services, retail, healthcare, and media. Compensation varies by employer, location, scope, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, helping qualified candidates discover senior analytics opportunities aligned with their expertise.

Find Director, Customer Analytics Jobs on Ladders

Browse current openings and compare role requirements, industry focus, and leadership responsibilities. Use Ladders to find Director, Customer Analytics positions where you can shape data strategy and help organizations build stronger customer relationships.

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$149K - $205K *

Shape the future of our GTM analytics by building scalable data products and pipelines. Collaborate with diverse teams to ensure accurate metrics and insights that drive business growth and performanc...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$149K - $205K *

Advance your career by driving data initiatives that empower our GTM team. Collaborate with diverse stakeholders to build scalable data products, ensuring accurate metrics and insights that fuel busin...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$160K - $200K *

Unlock potential by spearheading complex fund engagements for institutional clients, managing the full sales cycle and collaborating with multiple teams to achieve seamless commercial success in the p...

1 month ago

  •   5 - 7 years exp.  •   Enterprise Technology

$117K - $139K *

Elevate data-driven decision-making by enhancing the actuarial sandbox datamart and automating analytical processes. Collaborate with cross-functional teams to deliver reliable data solutions that sup...

6 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$150K - $180K *

Drive account growth by delivering double-digit YOY results while positioning as a strategic partner for AI transformation. Collaborate with CXOs to expand engagement and achieve revenue targets throu...

Today

  •   5 - 7 years exp.  •   Information Technology

$160K - $200K *

Drive financial strategy as you build and lead the FP&A function, shaping growth decisions through robust modeling, budgeting, and performance analysis in a rapidly scaling AI infrastructure business...

4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$117K - $180K *

Engage with clients to drive revenue growth through innovative consumer insights and data solutions. As a key player, you'll build relationships, identify opportunities, and lead the sales process to...

New York, NYRemote

3 weeks ago

  •   5 - 7 years exp.  •   Media

$88K - $124K *

Transform customer success by partnering with enterprise clients to drive renewals, enhance feature adoption, and provide strategic guidance. Mentor junior colleagues while acting as a trusted advisor...

1 week ago

  •   5 - 7 years exp.  •   Media

$88K - $124K *

Lead customer success initiatives as a trusted advisor, driving value for major clients. Collaborate with teams to enhance client relationships, mentor colleagues, and ensure seamless support, while a...

1 week ago

  •   5 - 7 years exp.  •   Media

$229K - $267K *

Innovate the consumer digital experience by leading a cross-functional team to enhance our website, mobile app, and web portal. Define a multi-year vision, prioritize initiatives, and drive engagement...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$100K - $120K *

Champion data-driven marketing strategies by analyzing campaign performance, optimizing ROI, and providing actionable insights. Collaborate with cross-functional teams to enhance decision-making and d...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $180K *

Champion the development of a pioneering customer adoption program, harnessing AI to optimize processes, coach a dynamic team, and streamline onboarding for a diverse customer base, ensuring accountab...

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Media

$150K - $175K *

Optimize financial reporting and analysis across a global network, delivering insights and strategic support to leadership while managing a team and driving continuous improvement in processes and sys...

Toronto, ONIn-Person

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$150K - $180K *

Champion the execution of complex initiatives across the Loans Enablement Platform. Collaborate with cross-functional teams to drive alignment, manage dependencies, and ensure timely delivery while fo...

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$160K - $190K *

Lead organizational effectiveness initiatives by translating complex challenges into actionable solutions, ensuring high-quality deliverables and stakeholder engagement while driving transformation an...

5 days ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$150K - $180K *

Drive the execution of organizational effectiveness initiatives, translating complex challenges into actionable solutions. Collaborate with cross-functional teams to enhance design, planning, and tran...

5 days ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Advance data-driven decision-making as you build governed analytics models, collaborate across functions, and ensure seamless BI asset management in a dynamic data engineering environment. Your expert...

Reposted yesterday

  •   Less than 5 years exp.  •   Hospitality & Recreation

$114K - $190K *

Drive analytics excellence in Purchasing & Pricing, coordinating cross-functional teams to optimize pricing strategies and enhance decision-making through data-driven insights and clear recommendation...

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Drive the evolution of data architecture and analytics solutions, leading a team to enhance self-service BI and data management capabilities while optimizing processes and fostering a culture of techn...

2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$150K - $180K *

Inspire strategic growth by leading a high-performing team in the commerce ecosystem. Oversee client relationships, develop comprehensive strategies, and drive exceptional results in a dynamic environ...

3 weeks ago

  •   8 - 10 years exp.  •   Media

$110K - $130K *

Champion sales operational excellence by driving strategic initiatives and optimizing processes for Mid Market sales. Collaborate with leadership to enhance performance through data-driven insights an...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Drive impactful insights as a Data Analyst, collaborating across teams to transform complex data into strategic actions that enhance customer value and business performance. This hybrid role fosters a...

4 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$240K - $319K *

Champion the strategic vision for Intelligence, leading product management to bridge organizational goals and technical execution while fostering a high-performing team and enhancing user experience a...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$207K - $290K *

Empower decision-making by leading a high-impact team to analyze critical service insights. Collaborate with senior leaders to frame questions, structure analyses, and present actionable recommendatio...

3 days ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$150K - $180K *

Drive cross-functional project execution for AI infrastructure deployment, coordinating resources and managing schedules to ensure timely delivery across multiple workstreams while aligning business o...

1 week ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Analytics do?question toggle

    A Director of Customer Analytics leads analysis of customer data and turns findings into recommendations that support decisions in areas such as marketing, product, sales, and customer service. The role may include managing analytics teams, setting measurement strategy, and evaluating customer behavior and business outcomes.

  • What qualifications are common for Director, Customer Analytics jobs?question toggle

    Employers often look for substantial experience in analytics or data science, leadership experience, strong communication and data storytelling skills, and the ability to connect analytical work to business strategy. Technical requirements vary but may include SQL, BI platforms, CRM systems, and customer data tools.

  • Which industries hire Directors of Customer Analytics?question toggle

    Organizations in technology, financial services, retail, healthcare, media, and many other sectors hire customer analytics leaders to understand customer needs, improve experiences, and inform growth strategies.

  • How much do Director, Customer Analytics jobs pay?question toggle

    Pay depends on factors such as location, industry, employer, experience, and role scope. Ladders lists vetted professional jobs paying $100,000 or more, including eligible Director, Customer Analytics opportunities.

  • Where can I find Director, Customer Analytics jobs?question toggle

    You can browse Director, Customer Analytics openings on Ladders and review opportunities by employer, industry, and role requirements.