Director, Client Services Jobs

Explore Director, Client Services opportunities on Ladders, where professionals can find vetted roles paying $100,000 or more. These senior leaders shape the client experience, guide service teams, and build the relationships that support retention and business growth.

What Does a Director of Client Services Do?

A Director of Client Services oversees how an organization serves and supports its clients. Responsibilities may include setting service standards, managing client-facing teams, resolving escalations, improving processes, and aligning delivery with client goals. Depending on the company, the role may also involve account strategy, renewals, and identifying opportunities to expand partnerships.

Skills and Qualifications

Employers often seek candidates with experience leading client services, customer success, account management, or related teams. Strong communication, strategic planning, team leadership, problem-solving, and relationship-building skills are important. Familiarity with service metrics, budgets, CRM platforms, and the relevant industry can also be valuable. Requirements vary by employer and role.

Career Opportunities

Director, Client Services positions are available across industries such as technology, consulting, financial services, healthcare, marketing, and business services. The scope can range from leading a single service function to overseeing a large portfolio of clients and multiple teams. Experienced directors may advance to vice president or executive leadership roles in client experience, customer success, or operations.

Find Director, Client Services Jobs on Ladders

Browse vetted Director, Client Services jobs paying $100,000 or more on Ladders. Review role requirements, compare opportunities, and find leadership positions aligned with your experience and career goals.

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$125K - $150K *

Champion operational excellence by driving strategic alignment in IT. Leverage your expertise in business operations, financial planning, and vendor management to enhance performance and optimize deli...

3 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$125K - $150K *

Shape the future of IT operations by leading strategic initiatives and optimizing business alignment. Drive operational excellence and enhance collaboration between technology and business leaders in...

3 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$130K - $150K *

Lead business development initiatives to drive growth in the LA studio, collaborating with leadership to shape strategies, manage client relationships, and enhance market visibility across the West Co...

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$130K - $150K *

Unlock potential by driving business growth through strategic planning, client engagement, and market research. Collaborate with leadership to shape the future of our LA studio while managing proposal...

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$175K - $500K+*

Lead business development efforts in the Americas commercial market, driving growth through strategic account management and full-cycle deal execution. Build relationships and develop innovative strat...

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $110K *

Elevate your career by developing and executing impactful paid social media campaigns. Collaborate with cross-functional teams to optimize strategies, leveraging analytics to maximize reach and ROI wh...

New York, NYRemote

5 days ago

  •   Less than 5 years exp.  •   Media

$110K - $130K *

Empower value-based contracting initiatives by negotiating and operationalizing arrangements. Ensure effective communication with stakeholders while upholding organizational values and service standar...

3 weeks ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$120K - $145K *

Lead the onboarding function for diverse customer segments, managing a team to ensure a seamless transition from contract to go-live. Collaborate cross-functionally to enhance processes and drive cust...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$230K - $275K *

Drive strategic excellence across multiple pharmaceutical brands, shaping brand direction and client partnerships. Lead teams to deliver integrated strategies that enhance brand impact and business ou...

2 weeks ago

  •   11 - 15 years exp.  •   Healthcare

$97K - $155K *

Lead client digital accounts by driving growth, retention, and satisfaction. Collaborate across teams to implement effective media strategies and ensure client objectives are met while managing a team...

2 weeks ago

  •   5 - 7 years exp.  •   Media

$125K - $150K *

Elevate regional performance by managing P&L, driving growth strategies, and leading a team to achieve financial and membership goals while ensuring operational excellence and member value...

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$97K - $149K *

Drive impactful client relationships and lead innovative credit/debit card design projects. Oversee execution from intake to deployment, ensuring alignment with client objectives while managing a dyna...

3 days ago

  •   5 - 7 years exp.  •   Media

$121K - $157K *

Drive impactful omnichannel marketing strategies by leveraging your expertise in CPG and Walmart ecosystems. Collaborate with cross-functional teams to exceed client goals and elevate brand presence a...

6 days ago

  •   8 - 10 years exp.  •   Media

$97K - $149K *

Drive impactful marketing strategies by leading client relationships and cross-channel initiatives. Collaborate with diverse teams to deliver exceptional results while managing a talented support team...

1 week ago

  •   5 - 7 years exp.  •   Media

$97K - $133K *

Lead the charge in fostering client relationships and driving strategic marketing initiatives. Oversee project execution, mentor junior staff, and ensure program excellence while identifying growth op...

2 weeks ago

  •   5 - 7 years exp.  •   Media

$125K - $150K *

Join a team that's focused on pioneering enterprise sales in life sciences. You'll enhance customer relationships, drive new business, and lead complex negotiations to elevate growth and compliance so...

Reposted 2 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$150K - $180K *

Lead and scale our enterprise customer success function, ensuring complex customers achieve rapid value and long-term success through effective onboarding, relationship building, and team mentorship i...

Austin, TXRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Develop high-performing teams and drive operational excellence in a mobile diagnostics operation. This role offers extensive freedom and responsibility, preparing you for impactful leadership as a loc...

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$100K - $120K *

Lead the charge in directing departmental activities, optimizing resources, and achieving goals in a dynamic healthcare environment. Foster growth and compliance while ensuring high standards of servi...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$140K - $170K *

Champion the go-to-market strategy for streaming advertising, leading a product marketing team to craft compelling messaging and drive revenue growth. Collaborate across departments to ensure alignmen...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Media

$130K - $155K *

Pioneer operational excellence by leading Client Delivery teams to enhance service quality and efficiency. Drive continuous improvement initiatives, establish performance standards, and collaborate wi...

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$75K - $120K *

Champion growth by leading financial reporting and analysis for key clients. Collaborate globally to drive strategic initiatives and optimize profitability while navigating a fast-paced environment. M...

2 days ago

  •   8 - 10 years exp.  •   Media

$110K - $130K *

Oversee strategic media direction across diverse accounts, ensuring integrated solutions align with business goals, while guiding team development and performance optimization for maximum client impac...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$130K - $150K *

Join a team that's redefining visual storytelling by leading art direction across integrated campaigns. Elevate brand aesthetics, mentor creative talent, and drive impactful outcomes through innovativ...

2 weeks ago

  •   8 - 10 years exp.  •   Media

$133K - $180K *

Join a team that's redefining member experiences by architecting optimal journeys, bridging operational execution with strategic vision to enhance engagement and satisfaction across all touchpoints...

United StatesRemote

Reposted 3 days ago

  •   11 - 15 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Director of Client Services do?question toggle

    A Director of Client Services leads client-facing service teams and helps ensure that delivery meets client needs and business objectives. Duties can include setting service standards, managing escalations, improving processes, tracking performance, and supporting retention and account growth.

  • What qualifications are typically required for Director, Client Services jobs?question toggle

    Requirements vary, but employers commonly look for substantial experience in client services, customer success, account management, or a related field, along with a record of team leadership. Communication, strategic thinking, relationship management, and service-operations skills are often important.

  • How much do Director, Client Services jobs pay?question toggle

    Compensation varies by employer, industry, location, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, including Director, Client Services opportunities that meet this threshold.

  • What industries hire Directors of Client Services?question toggle

    Organizations in technology, consulting, financial services, healthcare, marketing, and business services may hire Directors of Client Services. Responsibilities and client portfolios differ by industry.

  • What career paths can follow a Director of Client Services role?question toggle

    Potential next steps include vice president or executive roles in client experience, customer success, account management, service delivery, or operations. Advancement depends on experience, company structure, and business needs.