Director, Client Services Jobs

Explore Director, Client Services opportunities on Ladders, where professionals can find vetted roles paying $100,000 or more. These senior leaders shape the client experience, guide service teams, and build the relationships that support retention and business growth.

What Does a Director of Client Services Do?

A Director of Client Services oversees how an organization serves and supports its clients. Responsibilities may include setting service standards, managing client-facing teams, resolving escalations, improving processes, and aligning delivery with client goals. Depending on the company, the role may also involve account strategy, renewals, and identifying opportunities to expand partnerships.

Skills and Qualifications

Employers often seek candidates with experience leading client services, customer success, account management, or related teams. Strong communication, strategic planning, team leadership, problem-solving, and relationship-building skills are important. Familiarity with service metrics, budgets, CRM platforms, and the relevant industry can also be valuable. Requirements vary by employer and role.

Career Opportunities

Director, Client Services positions are available across industries such as technology, consulting, financial services, healthcare, marketing, and business services. The scope can range from leading a single service function to overseeing a large portfolio of clients and multiple teams. Experienced directors may advance to vice president or executive leadership roles in client experience, customer success, or operations.

Find Director, Client Services Jobs on Ladders

Browse vetted Director, Client Services jobs paying $100,000 or more on Ladders. Review role requirements, compare opportunities, and find leadership positions aligned with your experience and career goals.

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$133K - $267K *

Engage with diverse teams to drive technology initiatives that enhance client servicing and operational efficiency. Shape the future of client management through collaboration, strategic vision, and i...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$133K - $267K *

Optimize technology capabilities for client lifecycle management, collaborating with diverse teams to enhance client servicing, streamline workflows, and drive operational efficiency in a fast-paced e...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$140K - $160K *

Unlock potential by leading client relationships and cross-functional teams to deliver innovative product strategies and solutions. Drive growth and operational excellence while mentoring talent in a...

Toronto, ONIn-Person

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$170K - $220K *

Champion strategic sales initiatives and manage key accounts to drive revenue growth. Lead a high-performing sales team, develop long-term client relationships, and collaborate across functions to del...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$160K - $170K *

Join a team that's passionate about shaping brand perception through innovative marketing strategies. Lead integrated campaigns, oversee creative projects, and drive engagement across diverse channels...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Healthcare

$135K - $160K *

Accelerate progress at our PMO by leading a team of program managers to drive new product introductions from concept to launch, ensuring quality and efficiency in hardware programs while collaborating...

1 week ago

  •   8 - 10 years exp.  •   Food & Beverages

$175K - $210K *

Empower brands by leading strategic initiatives that connect corporate objectives with consumer culture. Drive impactful marketing strategies, manage complex client relationships, and inspire teams to...

1 week ago

  •   11 - 15 years exp.  •   Media

$146K - $282K *

Lead impactful marketing strategies to drive B2B and B2C growth, enhance brand awareness, and optimize performance in a two-sided marketplace, fostering cross-functional collaboration and data-driven...

4 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$146K - $282K *

Drive transformative B2B and B2C marketing strategies that enhance brand presence and user engagement across our dual marketplace. Lead a high-performing team, optimize multi-channel acquisition, and...

Salt Lake City, UTRemote

4 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $190K *

Lead engagement strategy development for HCPs and patients, driving insights and omnichannel ecosystem strategies. Collaborate with creative and technology teams to ensure alignment with client goals...

5 days ago

  •   8 - 10 years exp.  •   Media

$129K - $207K *

Champion growth in our labels business by leading a dynamic team, driving revenue through strategic client partnerships, and identifying new market opportunities to maximize profit and capacity...

Warrenville, ILRemote

1 week ago

  •   8 - 10 years exp.  •   Media

$129K - $207K *

Drive revenue growth by leading a dynamic team in the labels business unit, collaborating across departments to identify market opportunities and enhance client relationships, while achieving ambitiou...

1 week ago

  •   8 - 10 years exp.  •   Media

$94K - $133K *

Champion client engagement by leading high-impact programs, managing relationships, and ensuring optimal value realization through strategic oversight and proactive insights across teams in an enterpr...

Toronto, ONIn-Person

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $90K *

Join a team that's focused on driving growth through strategic project management. Collaborate across agencies to execute initiatives that enhance client relationships and ensure seamless delivery of...

Toronto, ONIn-Person

2 days ago

  •   5 - 7 years exp.  •   Media

$160K - $190K *

Lead the evolution of a Project Management Centre of Excellence, establishing standards and governance to enhance clinical project delivery. Drive capability building and influence stakeholders across...

3 days ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $180K *

Join a team that's driving strategic growth by managing executive relationships and leading virtual teams to deliver tailored ServiceNow solutions for top-tier clients, ensuring exceptional customer e...

Bentonville, ARRemote

5 days ago

  •   8 - 10 years exp.  •   Information Technology

$135K - $160K *

Lead the charge in scaling our Customer Success Management team, driving product adoption and retention across diverse customer segments. Collaborate cross-functionally to create impactful processes a...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Legal & Accounting

$141K - $165K *

Lead the charge in customer operations, driving strategic initiatives and building lasting partnerships to enhance service quality, profitability, and growth across diverse portfolios while delivering...

1 week ago

  •   5 - 7 years exp.  •   Food & Beverages

$148K - $233K *

Engage with US mortgage lenders to drive adoption of FICO's credit analytics and services. Lead initiatives to maximize revenue opportunities and enhance client experiences while providing strategic i...

United StatesRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$72K - $90K *

Unlock potential by driving strategic partnerships in commercial real estate. You'll develop territory strategies, engage key stakeholders, and manage high-volume deals to support growth across key ma...

1 week ago

  •   Less than 5 years exp.  •   Media

$150K - $170K *

Elevate revenue performance by leading comprehensive financial operations, enhancing processes, and driving strategic initiatives. Collaborate with senior leadership to optimize billing, collections...

Toronto, ONIn-Person

4 weeks ago

  •   8 - 10 years exp.  •   Legal & Accounting

$110K - $130K *

Join a team that's redefining project management excellence in public safety. Lead and mentor a dynamic group of Project Managers, ensuring successful SaaS implementations while driving cross-function...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$85K - $100K *

Manage strategic media solutions by guiding teams, overseeing project timelines, and fostering client relationships. Collaborate with leadership to develop insights and recommendations, while mentorin...

Reposted 3 days ago

  •   Less than 5 years exp.  •   Media

$100K - $120K *

Join a team that's shaping a vibrant workplace culture by leading office operations, managing budgets, and enhancing employee experiences. Drive strategic initiatives while fostering teamwork in a dyn...

Reposted 6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Lead the charge in shaping strategic communications that enhance brand reputation, engage stakeholders, and support business objectives across multiple brands. Drive initiatives in public relations, e...

3 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

Frequently Asked Questions (FAQ)

  • What does a Director of Client Services do?question toggle

    A Director of Client Services leads client-facing service teams and helps ensure that delivery meets client needs and business objectives. Duties can include setting service standards, managing escalations, improving processes, tracking performance, and supporting retention and account growth.

  • What qualifications are typically required for Director, Client Services jobs?question toggle

    Requirements vary, but employers commonly look for substantial experience in client services, customer success, account management, or a related field, along with a record of team leadership. Communication, strategic thinking, relationship management, and service-operations skills are often important.

  • How much do Director, Client Services jobs pay?question toggle

    Compensation varies by employer, industry, location, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, including Director, Client Services opportunities that meet this threshold.

  • What industries hire Directors of Client Services?question toggle

    Organizations in technology, consulting, financial services, healthcare, marketing, and business services may hire Directors of Client Services. Responsibilities and client portfolios differ by industry.

  • What career paths can follow a Director of Client Services role?question toggle

    Potential next steps include vice president or executive roles in client experience, customer success, account management, service delivery, or operations. Advancement depends on experience, company structure, and business needs.